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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Absolute con! I needed a passport style digital photo to apply for a local government bus pass and you can't even download your own photo. The booth suggests that the passport photo can be used for... Ver más

Valorada con 1 estrellas sobre 5

-5. Tried 3 booths costing £30 and photos not accepted by passport office. Colour too white in WH Smith’s Orpington. Too orange in The Mall upper level Maidstone and Sainsbury’s at Locksbottom but non... Ver más

Valorada con 1 estrellas sobre 5

Went to the photo me booth on four different occasions for passport photo each set of photos rejected by passport office. Each set of photos was given the passport compliant by the photo me booth. Nev... Ver más

Valorada con 1 estrellas sobre 5

I am an Old Black man but the photo print I received was that of an old white woman. When I asked for refund I was refereed to a website that does not recognise the machine number. Just in case I got... Ver más

Información sobre la empresa

  1. Servicios empresariales

Escrito por la empresa

Photo-Me has been the market leader in photographic ID for over half a century. The iconic brand known to the British public for its unique visual identity has become synonymous with self-service photo booths. Photo-Me booths provide HMPO-verified photographic ID and seasonal fun photos to over 8 million customers a year. A network of more than 3,700 photo booths across the UK receive ongoing maintenance by our expert team of engineers.


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

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1,4

Todas las opiniones

(1005)

42 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I want to give zero stars

I want to give zero stars.
I’ve spent £30 on photo me passport photos and none of them have worked. I am waiting on two separate refunds due to faulty codes. They said the refunds would come through in 5 working days. I requested the refund 14 days ago and still no cash. I emailed today and they said there was a delay in releasing the cash. I have contacted watchdog because the product is so bad, no customer support phone number. Truly baffled

7 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Passport photographs are rejected

Passport photographs are rejected, and when I contacted photo- me they shifted the blame on to the passport office with no refund or explanation giving only that the passport office should give a reason even though photo-me photographs are advertised as excepted photographs. Avoid a headache and a waste of ten euro. P.s I had a normal facial expression on photo and lined up how I was asked in photo booth.

30 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid at all costs

Avoid at all costs. The digital photos do not work. No way to contact the company. No way to get a refund. 5 days of wasted time.... argh... omg this was awful experience

2 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I would give a minus 5 star if I could

I would give a minus 5 star if I could. What a total waste of £10.
I got my photos done and it didn’t accept the code. I tried about 6 times and didn’t realise I only had 30 days.
As if we have £10’s to lose just like that.
Another lesson learned I suppose.

28 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

You can't download the digital version

Photo-me offers a digital version of your photo, but absolutely nowhere does it explain you can only download it as part of the passport application process. You can't simply download the photo from their website to use as you need. What about other forms of ID you might want it for? Purposefully vague messaging and a waste of £10.

22 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Just don't

If you think you will get digital photo then you are wrong! You can download the photo when applying for passport, but the quality drops rapidly.
£10 well spent, never again!

16 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Photo-ME fails fails fails

Problem started when I wanted to access my digital photos. The website wasn't responding to major browsers citing server issue; possibly security certificate not updated. Helpline quoted on image sheet refers you to another website. ME Company website chat bot takes your email and then closes the conversation. Three strikes NO. No human interaction.

2 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Just give me the photo!

They delete your photos after a month, so if you need it after that you can't get it.

I contacted their customer service and they said you can download the thumbnail and use that, but it's not the real image and nothing accepts this.

Absolutely no reason not to just give you the photo you paid for, just seems like a scheme to offer worse service for more money. Never using them again.

6 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

POINTLESS LITTLE CUBICLE OF MISERY

AN ABSOLUTELY POINTLESS LITTLE CUBICLE OF MISERY. This stupid and irritating contraption is NOT FIT FOR PURPOSE. It is programmed to never accept any photo as useable so it leaves you having to chance it(which i didn't), USE an app or visit a studio,

9 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible experience

Horrible experience. They overcharge for basic photos and label them as “digital photos” that you can download, yet conveniently fail to mention that you cannot actually download them. The digital code only works on government websites, which is completely misleading. Scam, do not use.

18 de noviembre de 2025
Opinión espontánea

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