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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered a Seestar S30 Pro smart telescope from PicStop, with next day delivery. Everything was handled quickly by PicStop but unfortunately ParcelForce let them down by failing to deliver the next... Ver más

Valorada con 5 estrellas sobre 5

Just reviewing my accounts and came across PicStop account. They do not have "Delete account" button like some companies, but still after emailing them yesterday they acted very swiftly and today my a... Ver más

Valorada con 5 estrellas sobre 5

Great customer service as I was trying to find out a little more information about a product I was looking to get. Paul called me on their call back service and gave me alot of good advice which h... Ver más

Valorada con 5 estrellas sobre 5

where do i start? i have always been moderately interested in astronomy ,after reading and searching for good telescopes and found about Dwarflab 3, so after searching for suppliers i came across Pics... Ver más

Información sobre la empresa

  1. Tienda de telescopios
  2. Tienda de binoculares
  3. Tienda de accesorios para teléfonos celulares
  4. Tienda de accesorios para computadoras
  5. Tienda de electrónica
  6. Tienda de fotografía

Escrito por la empresa

Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and sell a wide range of products such as telescopes, binoculars, camera accessories, USB flash drives, memory cards, and much more, but with a particular focus in photography & computing. PicStop is 100% online, we have no retail outlets but have multiple warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and, of course, our own website where you can normally find the best rate for a product. We have authorised reseller status for many of the brands we stock, including Celestron, Vanguard, Skywatcher, Kingston, Samsung, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites. Apart from our competitive pricing, our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the growth of social media and the power this has it has become even more important to offer a better than just good service.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

848 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(848)

91 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Ordered

Ordered, deliver on time, quality product what else could a potential customer require.

Excellent service, very much appreciated.

22 de octubre de 2025
Valorada con 5 estrellas sobre 5

as expected

from delivery to the product it was as to be as expected:- what more do you want.

26 de septiembre de 2025
Valorada con 3 estrellas sobre 5

A couple of thoughts

My product was delivered promptly. Unfortunately it does not meet the stated specifications.

26 de agosto de 2025
Logotipo de PicStop

Respuesta de PicStop

The specifications are supplied to us by Celestron, the manufacturer of the product. We emailed you to ask for more details on your complaint, you 'read the email' but decided not to reply, therefore we've not been able to help.

Valorada con 5 estrellas sobre 5

Excellent stock and timescale

This retailer was able to send us a large order of a relatively rare microscope smartphone adapter unit which we required at very short notice - very few other places I checked at had more than 2 units held in stock. Couldn't be happier with their service.

27 de agosto de 2025
Valorada con 1 estrellas sobre 5

Returning the item

I would strongly advise caution when buying from PicStop.co.uk I recently purchased a telescope, only to discover after using it twice that it was a 15-year-old model with no internet connection to update the handset. I emailed to ask about returning it, and the response I received was honestly shocking. I was told they “don’t do returns on a trial basis lol.” Yes, that was the actual wording.

How exactly are customers supposed to know whether they like or even can use a product until they’ve tried it? This dismissive attitude towards genuine customer concerns is completely unacceptable. I feel misled into buying an outdated product and then laughed off when trying to resolve the situation.

I will be raising this matter with the trades union and would urge anyone thinking of ordering from PicStop to reconsider. The lack of proper returns policy, coupled with the unprofessional response, speaks volumes about how they treat their customers.

25 de agosto de 2025
Opinión espontánea
Logotipo de PicStop

Respuesta de PicStop

Hello Frank Husky / Darren Delves

The telescope you purchased was based on a design originally developed in the 1970's, something you can easily determine with a quick search, many telescope designs haven't changed for years.

The model you bought doesn't have a direct internet connection (we don't state that it does), the handset needs to be updated via a computer, as stated in the user manual.

You were not mislead into buying an outdated product, this is a current and popular 'Celestron' model, still listed on the brand's website.

All the specifications and product details available to us from Celestron were listed on the web page you ordered from, along with links to multiple user reviews.

After having the product for a couple of weeks, letting us know that you had assembled and 'used' it multiple times, here's exactly what we stated:

"I am sure you can appreciate that we don't offer products on a trial or test basis to see if they are suitable."

You did not report any faults with the telescope.

The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop, as detailed in our terms, which you agreed to when making the purchase. Unfortunately, this does not extend to using the product for a while to see if you like it, had it 'not' been unboxed, set-up and used for a while it would have been eligible for return for a full refund.

Thank you.

Valorada con 5 estrellas sobre 5

Excellent service

Easy to order. I received the memory card very shortly after ordering it exactly as advertised.
The product was in excellent condition and the price was amongst the best in the market. I would definitely return to your company for future orders.
Jenny

28 de julio de 2025

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