Pie Insurance Opiniones 

Asrah was SUPERB! She was very helpful and knowledgeable. She listened and communicated well. She open and approached each task with a positive attitude and resolved the issue. Her commitment to customer service was outstanding her professionalism was phenomenal!

Recently acquired Workers Comp through Pie and I'm very happy with the experience! Everyone I've corresponded with has been highly responsive, helpful, and accommodating. Pie also has the lowest premium that I could find anywhere and didn't yank me around or send me to other agents. Straightforward, easy to set up and access.

Stephanie Deckman, premium audit specialist at Pie surpassed my expectations. She was extremely helpful and prompt with answering any inquiries.

We received our annual audit in November of 2023. We never were informed of a premium increase. We never received anything by mail or email regarding a quote. I was called once by them stating they couldn’t get the premium quote for new policy to send. I gave her my email. They had the wrong email. Still never received anything after I was told it was corrected. 6 months later, we find out my husband’s email was entered into their system incorrectly as well. That was corrected. In May 2024, I receive my new premium. No notice. Just woke up to what was once 185 a month was now 1347 a month as per the draft in my account. This was unauthorized. I called to cancel and was told I couldn’t until I got another provider. So I did. The next day they sent a docusign over for cancellation 5/22. After a new bill for 4,700 came through as an “invoice”. 6/21 I received an email that it was processed. A month later. I have noticed that my payments have varied throughout the year, so now I’ll be adding up the total paid. I’ve requested a copy of the audit several times by email. No one responds. I called and it went straight to a recording saying to email audit department. I can’t pay that much money on a whim. The last bill just said it was from the audit. No copy of the audit provided. We just received a certified letter which I’m sure is threatening to send to collections. I’ve lost a lot of sleep over this. Something seems incorrect and these amounts when I run calculations to estimate from the ca.gov site for WC calculations. Seems way off. We are a very small business. This has been a devestating experience.

If you cancel your insurance they will continually hit you with bogus audits and new charges to your credit card. If you try to call and reach the audit department for clarification or to explain the charges you will be on hold indefinitely. Cancel your credit card or dispute the charges every time they try to charge. I've cancelled my policy 6 months ago and they still try to bill my card.

It was a quick and efficient experience.

she greeted me so nicely, was very helpful and very professional

Few years using it and when decided not to renew with them, the audit start finding extra charges 8 months after policy expired.
And charge to your credit card, even having writing
not authorized charges.
Never again.

Her customer service skills were outstanding.

Had a medical assistant get an accidental needle stick. I called the company to report it in case anything further was needed. Huge mistake. Nothing was needed. No claim was made. No expense incurred. But, our coverage was canceled due to "Loss History." So, pay them for insurance coverage, but don't dare file any claims. Got it. Moving on. I have a feeling it's because we're a small medical clinic with one part-time employee, they felt they didn't need to bother with us. Why approve us if we're such a huge risk?

Kelly really truly did help us out when we were in need of it urgently!! She did it all in a timely manner! She had really good communication and asked all the right questions!!! Truly grateful for her help!

Montael Pashel

Helped with a change of address. Made the process extremely easy and was very communicative. Thank you so much!

Stay away from this company, I've been with them for about 2 years and the customer service is not good, their audits take very long and you get hit with owed large premiums years later.

If you cancel your insurance they will continually hit you with bogus audits and new charges to your credit card. If you try to call and reach the audit department for clarification or to explain the charges you will be on hold indefinitely. Cancel your credit card or dispute the charges every time they try to charge. I've cancelled my policy 6 months ago and they still try to bill my card.

Very good service

First off - The Five Star rating is for "LYDIA SCHELLER" (not for Pie). I have been writing with Pie for a few years and it seems that the customer service has slowly declined (in my experience) over time.

My clients policy cancelled due to non payment (completely fair)

He completed his audit and I re-wrote his workers compensation policy with another company per my insureds request.

A couple months later he gets a random $567 direct draft from his account that says "Pie Insurance"

I call the company and explain the situation. They say that the policy was reinstated and that is why they drafted his account.

There was no record of neither Me (Agent) nor the insured requesting any form of reinstatement. We had re written the coverage through another company so there was no reason we would want this.

It took me 4 weeks, 5 emails, and about 4 hours + on the phone with Pie to get him his money back which was incorrectly drafted.

I talked to several customer service reps, sent letters of cancellation, and proof that the coverage had been replaced to no avail. Each representative told me after waiting forever that the money would be sent back but it never did.

One day I called and Lydia Scheller answered my call. She took the time to listen to the situation and felt bad for all I had been through. She took it upon herself to make sure this matter was taken care of once and for all. People like Lydia give me faith that there are people in the world that want to help others. She could have just as easily treated me like everyone else at Pie and just brushed me off or told me it would be "taken care of". She deserves a much better position in the company than her current status as a billing rep. She will prove to be an extremely valuable resource to any company that she is at. Finding people that genuinely care is tough these days. When you find them you need to keep them in your corner. Thank Lydia! You are the best!

STAY AWAY FROM THIS COMPANY. IT IS A SCAM !!!

Kelly Rodriguez was AMAZING to work with. Kelly went above and beyond in helping. She was fast, efficient and pleasant.

Very helpful and saved us a lot of money!!

Pie Insurance has always made things easy for me and they are very nice to deal with, too.