Ordered a few items but main items were outboard and tender ! So rest of order was sent in timely fashion but no engine or boat ! I chased it and then informed the delivery time on those items is... Ver más
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Consulta las opiniones de los clientes
we ordered a waste pump at the beginning of the month, heard nothing back for a whole week so we called them up, they then on the phone told us our items were damaged in transit and sent back. now... Ver más
I don't give 5 star reviews lightly... in fact I'm a moany hard to please sod who values customer service greatly. I do however give a rather rare 5 stars to these guys because from start to finish t... Ver más
A few months back I did purchase for my 1st project Isotemp water heater. After some delay with the project I had no other option as to contact Pirates Cave Chandlery for assistance. I had a few calls... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Established in 1991, Pirates Cave Chandlery has grown to become one of the largest, well-known and well-stocked Chandlers in the South East of England. Our main shop is based in Rochester, Kent and we're ideally located near the River Medway and River Thames with Chatham Marina, Gillingham Marina and Hoo Marina just a few minutes away. With two floors and over 3,000 square feet of floor space, we stock a wide variety of chandlery products to cater for our customers, whether they be dinghy sailors, yachtsmen, motor boaters, or canoeists, we've got it covered, and all at highly competitive prices. What's more - we're open 7 days a week. Our website has become our 'second shop' and we thrive on being able to serve many more customers, with our chandlery products, wider afield. We even have a dedicated centralised stock warehouse to cater for our online sales. Our Staff (or Crew as we like to call ourselves!) are highly experienced, some having served our customers for over 14 years. We enjoy finding solutions and providing advice to our customers - it's something we pride ourselves on. We have a large supplier base, which enables us to stock and source all the items you would expect to find, whether it be from the smallest individual bolt (in Stainless A4 no less!) to clothing, lifejackets, paint, cookers, rope, dinghies and so much more. Of course, it would be impossible to stock every item for every boat - such as that diaphragm you require for your 10 year old bilge pump - but we will do our utmost to source it and get it for you, and fast. That's why we have thousands of loyal customers - customers who we are always so pleased to see and serve.
Información de contacto
6 Kendon Business Park, Maritime Close, ME2 4JF, Rochester, Reino Unido
- 01634 295233
- customerservices@piratescave.co.uk
- www.piratescave.co.uk
3,4
Medio
579 opiniones
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Efficient
Easy to use, well stocked online store with great back up support. Delivery was fast and efficient. Very impressed.
12 de septiembre de 2023
Opinión espontánea
Hugh delivery costs not refunded
I ordered a pair of deck shoes as a present. Unfortunately they were too small in the recipients usual size so I returned them for a refund plus placing a replacement order. I was very disappointed that not only did I have to pay postage to return them but also the original high delivery fee (of £5.95) was not refunded. I contacted the company and was informed this was the policy. I’ve therefore lost nearly £10 just because the shoes didn’t fit. I had even already placed a replacement order (and paid postage again) which I wouldn’t have done if I’d known about this. Perhaps don’t sell products online that need to be tried on if this is your policy.
8 de septiembre de 2023
Opinión espontánea
Respuesta de Pirates Cave Chandlery
Thank you for your review. We unfortunately do not have the capacity, or economies of scale, to include those charges for free. If of course we made a mistake, then we would incur those costs and put anything right, but in the instance a pair of shoes does not fit, regrettably, we cannot absorb the costs to have them returned and incur the costs of shipping out another pair. There are very few online companies that do this.
Excellant service
Excellant service, items arrived on time , were well packaged, delivery instructions were followed to the letter. very pleased
3 de julio de 2023
Brilliant customer service
Friendly and helpful service, plenty of stock that’s well organised and easy to locate, at very good prices. Very happy with my experience, will 100% be back in future.
25 de julio de 2023
Opinión espontánea
Great experience
The staff were helpful and friendly. Lots of stock to choose from.
25 de julio de 2023
Opinión espontánea
Brilliant staff and service
Ordered a life jacket over the phone, the staff were very helpful and the delivery arrived within the promised delivery window.
I would definitely recommend Pirates Cave and will be using them again in the future.
26 de julio de 2023
Opinión espontánea
Great quality product at a good price
6 de julio de 2023
Superb company superb products highly…
Superb company superb products highly recommended
20 de julio de 2023
Poor communication that improved
Ordered an item with a promise of next day delivery as before 1. Made the order at 12:57.
No email/text within 24 hours so contacted and told it would be going out later that day and would likely be with me the next day. Gave them the benefit of the doubt given how close to 1 it was.
Next day no contact so phoned and given a tracking number over the phone. Checked item and not due to be delivered until day 3 as sent via Royal Mail 48 hour tariff.
There are some brilliant online businesses who do get the item to you the next day even if you have ordered late at night. This is not one of them. If like me you need in a hurry then be wary about trusting them to fulfill their sales pitch.
Even cancellation is difficult as they want you to send back item when it arrives rather than taking the mature step of recalling it themselves.
Update and upgrading from 1 because they did everything possible to sort the late arrival issue and it transpired that it was due to the carrier negligence rather than the company. The customer service was excellent once the issue had been raised,
21 de julio de 2023
Opinión espontánea
Respuesta de Pirates Cave Chandlery
Thank you for your feedback, although we don't believe this is an accurate reflection of the situation.
You placed your order on Wednesday, and the item was shipped on Thursday, using Royal Mail 24 Hour Tracked Service (not 48 hour as you suggest in your review). Today is Friday, and your order is due for delivery - it is currently 1.30pm, so there is still time for you to receive your item today, as communicated with you on your phone call.
We are unsure why you wouldn't have received the automated emails to confirm your order, and when it was dispatched, which also contained the tracking number. Please do check your spam folder.
Unfortunately, Royal Mail will not allow us to recall an item, and as writing this, it has been a little over 48 hours since your placed your order.
Once you receive your item, which should be today, (as per the 24 hour service we used), we are happy to organise a collection at our cost.
We sincerely apologise for not dispatching the order same-day, and for that we will investigate why our dispatch team didn't do so.
Poor Service
22nd June 2023 - Placed order for deck shoes and received an email advising "working hard to complete your order and get this shipped out to you". No further communication. On 7th July I decided to check my account with Pirates Cave and found a note against order "HELD - Customer to Contact". As I had heard nothing from Pirates Cave I phoned them - "out of stock" was the reply. So cancelled order and ordered identical item form Marine Super Store - FedEx advised arriving 10th July - that's real service with the added bonus of being £4 cheaper!
7 de julio de 2023
Opinión espontánea
Respuesta de Pirates Cave Chandlery
We hold our hands up, and apologise for this. These matters have been addressed internally. We believe it's right to admit when we've not performed as we should have, and in this case we didn't. We have amended our delivery timeframes and ensured that only shoes that we have physically in-store are allowing you to purchase, to avoid any future issues such as this with other customers. Thank you for your feedback and we apologise again.
First time experience.
Best price for what I needed. Superfast dispatch. Seamless service.
4 de julio de 2023
Opinión espontánea
Everything turned up on time and good…
Everything turned up on time and good condition
19 de junio de 2023
Well made and comfortable shoes that…
Well made and comfortable shoes that were delivered quickly.
31 de mayo de 2023
Very efficient service with full…
Very efficient service with full delivery tracking.
8 de junio de 2023
Items sold but not in stock and fictitious delivery dates
I purchased an anchor via the web site promising delivery in 3-5 days. A week later I enquired and was told that it would be sent directly from the actual supplier and should arrive the following week. Now it is two weeks on and still no delivery. There was no indication on the web site that the anchor was not in stock and could not be sent. Pirate's Cave engages in misleading business practices: they will happily sell things that they do not have with fictitious delivery dates. Avoid this vendor.
18 de junio de 2023
Respuesta de Pirates Cave Chandlery
Good afternoon William,
We are truly sorry for the delay with your order. We hold stock of these anchors at our suppliers, and usually, our customers receive them within the delivery window, so we sincerely apologise for the delay in this instance. We do try hard to ensure delivery timeframes are accurate and will be updating this particular product to ensure customer expectations are set better. We do appreciate your feedback.
Speed of delivery is second to none
Speed of delivery is second to none, quality goods, excellent prices. First class.
7 de junio de 2023
Good quality lifejacket at good price
Good quality lifejacket at good price, quick delivery
2 de mayo de 2023
Outboard deal
They sent me an email with a good offer on an outboard and I bought it. Delivery was a few days later. Very happy.
2 de mayo de 2023
Great service
Great service, Communication and fitted well and comfortable when in Kayak. Thanks
8 de mayo de 2023
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