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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

As I live abroad I have used Pixum before for gift etc. However this time, for a birthday gift book I did together with my daughter, they dropped the ball and lost it in a ditch. Zero information or t... Ver más

Valorada con 5 estrellas sobre 5

I have used Pixum to create almost 40 photobooks over the past few years. The production is excellent. The digital version is available (if you know where to look) the second you have uploaded your fi... Ver más

Valorada con 5 estrellas sobre 5

Have recently taken delivery of my 2024 Photo Book of 100+ pages. I’ve produced an annual Photo Book using Pixum every year since 2008 and I’ve always been pleased with the outcomes. The Pixum softwar... Ver más

Valorada con 3 estrellas sobre 5

I have used many times in the past, always with great results but it's been a while now. However very disappointed with my recent order - they now use cheap, flimsy paper for the prints and they aren'... Ver más

Información sobre la empresa

  1. Servicio de impresión fotográfica

Escrito por la empresa

Pixum is one of the leading online photo services on the continent. Our branded products such as the Pixum Photo Book, Pixum Wall Art and Pixum Photo Calendars let our customers keep their most precious memories in the most beautiful form. Numerous tests have proven: we offer the best products, desktop software and mobile solutions as well as the best service in the industry! What drives us is our mission and the focus on our customers. This makes us the easiest, fastest and most innovative photo service on the continent. Pixum helps you make highly personalized photo gifts to fall in love with!


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

240 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Todas las opiniones

(240)

16 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Happy with the photos

Happy with the photos. Due to Covid-19 the delivery took longer which is understandable. Will definitely use you again.

7 de junio de 2020
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Carola,
Thank you for your feedback. We are looking forward to printing your next photo project ;)
Take care and have a lovely week ahead,
Your Pixum Team

Valorada con 5 estrellas sobre 5

Outstanding service

Outstanding service, been sending prints to my 93 year old Mother since lockdown and they arrive in days for a very reasonable price.

7 de junio de 2020
Opinión espontánea
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Respuesta de Pixum UK

Dear John,
we are happy to hear, your Mother loves the surprise!
Take care and have a great week ahead,
Your Pixum Team

Valorada con 5 estrellas sobre 5

Amazing

Amazing customer service and really beautiful albums - Thank you

31 de mayo de 2020
Opinión espontánea
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Respuesta de Pixum UK

Hi Julie,
Thank you for your great feedback.
We are already looking forward to printing your next photo projects ;)
Wishing you lots of inspiration!
Warm regards,
Your Pixum Team

Valorada con 5 estrellas sobre 5

So glad I found Pixum

So glad I found Pixum. Everyone else either didn't do a case for my phone or would only put my choice of photo on the front of the case. Pixum however, covered all the bases. Communication was good, delivery was good & quality is good. Highly recommended checking these guys out

29 de mayo de 2020
Opinión espontánea
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Respuesta de Pixum UK

Hey Hoboman,
we are happy to hear, you love the new phone case :)
Thank you and have a great week ahead!
Greetings,
Your Pixum Team

Valorada con 5 estrellas sobre 5

great

great i was happy with pics

10 de mayo de 2020
Opinión espontánea
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Respuesta de Pixum UK

Hello Emma,
Thank you for your feedback ♡
Have fun with the delivery and keep safe!
Greetings,
Your Pixum Team

Valorada con 1 estrellas sobre 5

Received my acrylic print yesterday and…

Received my acrylic print yesterday and I am very disappointed in the overall finish of the product, there are multiple large scratches and Mark's all over the print, maybe a genuine mistake, sent an email to the company and still no reply.

25 de abril de 2020
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Malcolm,
Thank you for getting back to us. We are sorry to have made you wait for reply!
My colleague has arranged a replacement for you, but we might have another solution here since you wish a larger size :)
Take care and have a great week ahead!
Warm regards,
Your Pixum Team

Valorada con 5 estrellas sobre 5

Good service

Good service, great quality.
Happy with my photos.

16 de abril de 2020
Opinión espontánea
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Respuesta de Pixum UK

Dear Rukhsana,
we are happy to hear, you love the delivery. Thank you for the feedback ♡
Have a great week ahead and take care!
Your Pixum Team

Valorada con 2 estrellas sobre 5

No changes possible

... be careful. Pixum does not allow any cancellation or amendments (albeit they admit it's possible). So only use if you are absolutely certain that everything is correct (or better just use the competition)..

27 de febrero de 2020
Opinión espontánea
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Respuesta de Pixum UK

Hi Tom,
thank you for the message. To make sure, your custom artwork arrives to you as quickly as possible, the manufacturing process starts immediately after an order id. has been issued. In case something goes wrong (e.g., an incomplete version of your project has been uploaded), our customer service is there to find a solution for you. We are never interested in you paying for a product you are not happy with!
Please email us at (service@pixum.com) if that's the case.
Best regards,
Your Pixum Team

Valorada con 4 estrellas sobre 5

Good product

Good product. Our granddaughter will be thrilled with it.

24 de febrero de 2020
Opinión espontánea
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Respuesta de Pixum UK

She surely will :) Thank you for the great feedback!
Kind regards,
Your Pixum Team

Valorada con 5 estrellas sobre 5

Quick and efficient delivery

Quick and efficient delivery, but not as nicely packaged compared to a competiter.
But this wouldn't stop me using again.

23 de febrero de 2020
Opinión espontánea
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Respuesta de Pixum UK

Dear Mrs Roberts,
thank you for the important feedback - we'll forward it to the responsible department. You help us become even better!
Warm greetings,
Your Pixum Team

Valorada con 5 estrellas sobre 5

Great service

Ordered passport photos that arrived the next day. Fantastic service highly recommend this company and will use them again.

14 de febrero de 2020
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hello Rory,
we are happy to hear, you loved the order - many thanks for the feedback!
Greetings,
Your Pixum Team

Valorada con 1 estrellas sobre 5

Non existent customer service

Non existent customer service. Do not order multiple products from this company! I ordered and paid gbp163 for 4 canvases. they only delivered 1(which is a good quality product). I have emailed customer service 3 times with NO response! Hoping to get attention via this channel, otherwise will take further action.

YOU HAVE KINDLY REPLIED VIA EMAIL TO TELL ME THAT YOU WILL RESEND THE MISSING 3 CANVASES. HOWEVER, THERE IS NO UPDATE ON MY ACCOUNT AND NO DISPATCH NOTIFICATION. SEEMS NOTHING IS HAPPENING. YOUR 30%GOODWILL REFUND HAS BEEN RECEIVED. THANKS. WAITING FOR FEEDBACK !

16 de enero de 2020
Opinión espontánea
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Respuesta de Pixum UK

Hello,
sorry to hear, you are still waiting for the information.
There must be another parcel on its way, orders are often shipped split.
Would you please let me know your order id? I'll be happy to look into it!
Kind regards,
Elena
Pixum Customer Service

Valorada con 1 estrellas sobre 5

Very bad customer service

Very bad customer service, cant give you a straight answer, all I wanna know is where is my phone cover, I've waited ages now, they have sent me emails saying the original was lost so they sent me replacement, and then saying it's in production, and then it's been dispatched, on the 28th of dec, and keep changing the delivery dates! If I dont receive my phone case very soon I will be taken this furter, I demanding my money back, this was a xmas present for my mam! I am very upset about this.

7 de enero de 2020
Opinión espontánea
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Respuesta de Pixum UK

Hi Nicola,
sorry to hear, you are still waiting for the parcel!
Please email us with the order id. for an update - we'll take care of the rest.
Warm regards,
Your Pixum Team

Valorada con 5 estrellas sobre 5

Quality product and quick delivery…

Quality product and quick delivery overall
Very satisfied

1 de enero de 2020
Opinión espontánea
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Respuesta de Pixum UK

Hi Andy,
Thank you for your feedback!
Wishing you a great start into the new year and even more inspiration :)
Your Pixum Team

Valorada con 5 estrellas sobre 5

ville hellere give 10 stjerner!

Bestilte en masse billeder den 26 december og allerede idag den 28 december, kunne de hentes på posthuset!
Fantastisk levering og endnu smukkere billeder!!!

Tusinde tak!

28 de diciembre de 2019
Opinión espontánea
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Respuesta de Pixum UK

Dear Camilla,
tack så mycket :) Thank you for the great feedback!
Wishing you and your family a happy and prosperous New Year,
Your Pixum Team

Valorada con 5 estrellas sobre 5

Brilliant!

Brilliant! Great personalised advent calendar which my friend loved!

3 de diciembre de 2019
Opinión espontánea
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Respuesta de Pixum UK

Hi Leanne,
Thanks! Happy to hear that!
Come back next year again for a new one for your friend and one for yourself ;)
Have a wonderful Christmas time,
Your Pixum Team

Valorada con 2 estrellas sobre 5

Took 10 days before they dispatched it

Took 10 days before they dispatched it. then got another 3-6 day wait. shocking. was hoping to get it in time for a certain day. didnt think would take this long.

2 de diciembre de 2019
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Lee,
Thank you for letting us know, there has been a problem with the new delivery. Would you mind letting us know the order id. - we'll be happy to look into it!
Kind regards,
Your Pixum Team

Valorada con 5 estrellas sobre 5

Fantastic

Fantastic. Quality of the case is amazing and the turn around was brilliant, I would definitely use again

29 de noviembre de 2019
Opinión espontánea
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Respuesta de Pixum UK

Hi Michael,
Thank you for the feedback, we are happy to hear that!
Have a lovely Christmas season,
Your Pixum Team

Valorada con 5 estrellas sobre 5

Brilliant.

Pixum is so easy to use and has lots of options in regard to sizing, which not many other printing services offer. The quality of the prints are absolutely spot on. I am so pleased with everything. Also the turnaround was relatively quick, my items were delivered 3 days after I placed my order which was great. I will definitely be using them again.

14 de noviembre de 2019
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Essie,
Thanks for the great feedback! We'll be happy to see you again soon :)
Have a lovely Christmas season,
Your Pixum Team

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