As I live abroad I have used Pixum before for gift etc. However this time, for a birthday gift book I did together with my daughter, they dropped the ball and lost it in a ditch. Zero information or t... Ver más
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Consulta las opiniones de los clientes
I have used Pixum to create almost 40 photobooks over the past few years. The production is excellent. The digital version is available (if you know where to look) the second you have uploaded your fi... Ver más
Have recently taken delivery of my 2024 Photo Book of 100+ pages. I’ve produced an annual Photo Book using Pixum every year since 2008 and I’ve always been pleased with the outcomes. The Pixum softwar... Ver más
I have used many times in the past, always with great results but it's been a while now. However very disappointed with my recent order - they now use cheap, flimsy paper for the prints and they aren'... Ver más
Información sobre la empresa
Escrito por la empresa
Pixum is one of the leading online photo services on the continent. Our branded products such as the Pixum Photo Book, Pixum Wall Art and Pixum Photo Calendars let our customers keep their most precious memories in the most beautiful form. Numerous tests have proven: we offer the best products, desktop software and mobile solutions as well as the best service in the industry! What drives us is our mission and the focus on our customers. This makes us the easiest, fastest and most innovative photo service on the continent. Pixum helps you make highly personalized photo gifts to fall in love with!
Información de contacto
Industriestr. 161, 50999, Cologne, Alemania
- service@pixum.com
- www.pixum.co.uk
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Excellent product
Excellent product, exactly as designed on screen.

Respuesta de Pixum UK
Ordered a passport Photos
Ordered Passport Photos. Paid 2.98 pence for the Postage. it's been 4 days but hasn't received the photos, when I tracked it looks like it's going all over the Uk. Never ever order the photos or anything from this online site

Respuesta de Pixum UK
Pixum have done an amazing photo book…
Pixum have done an amazing photo book of my daughters wedding 10/10
I emailed them with questions while I was putting photos on the Pixum app and designing the book , they were very helpful.
Thankyou again Pixum.
I definitely recommend them .

Respuesta de Pixum UK
Always use pixum
I have been using Pixum since 2009. I make books of holidays and events. Sometimes I use the assistant, sometimes I do my own thing. I have always been pleased with the results. I have tried other companies.. but never completed a book elsewhere. Take some time to understand the product and decide your outcome. Recommended.

Respuesta de Pixum UK
Great customer service.
I bought a phone case for my son with his roller hockey team logo printed on it. After a couple of months the print started to become discoloured, I contacted the customer service department and they suggested that a different type of case would be better and I would only have to pay the difference. When I placed the order, customer services contacted me again and said that I could have the new item free of charge to make up for the inconvenience.
Brilliant service! Thanks Pixum.

Respuesta de Pixum UK
Fantastic service and excellent quality…
Fantastic service and excellent quality completely delighted with my photobook I will recommend Pixum to all my friends

Respuesta de Pixum UK
Great service
Thank you to Pixum for providing me with a book that I used for my speech at my daughter’s wedding...everyone loved it!
You made sure that it arrived on time even though I’d left ordering it a bit late and the quality of the book is exceptional.
Many people have asked for your details so that they can do something similar, a testimony to you in itself.
Thank you again

Respuesta de Pixum UK
Fast and great quality passport size…
Fast and great quality passport size photos received in time for journey. Definitely recommend Pixum.

Respuesta de Pixum UK
Very pleased with the service & quality…
Very pleased with the service & quality of this item.
Would recommend this company

Respuesta de Pixum UK
Excellent quality images and very easy…
Excellent quality images and very easy to use, well designed, modern looking interface on the website which met my needs better than anything else out there. I tried a few others to start with but either the image quality was poor or the resize features were a pain to use, so would definitely recommend Pixum.

Respuesta de Pixum UK
Great price
Great price, and very quick service, although I did ask for a matte finish and received glossy.

Respuesta de Pixum UK
Poor customer service
So far 2 stars - they sent a picture would would have been lovely but was damaged on the corner but don’t reply to email and have no phone number apparently

Respuesta de Pixum UK
Poor quality
Poor quality, unfortunately. Dark and with too much contrast/overexposed. I've written a complaint and am waiting for Pixums reply.

Respuesta de Pixum UK
Poor Customer Service
Couldn't get a response to a question regarding a product after asking it twice so didn't bother with them. If you can't get good service from a company before they've got your money what chance have you got after!

Respuesta de Pixum UK
Poor quality - No customer service - Avoid
I ordered 8 passport size photos to renew my daughters passport. 4 were the same image, then 2 sets of 2 photos for general use. All the photos which were uploaded for printing were taken at the same time and on a neutral background. The photos intended for passport use have been printed extremely darkly and are not suitable for the purpose they were intended, almost to the point the image is difficult to see. Firstly I have to question Pixum quality control, or lack of it. They sent the images knowing they were dark and poorly printed, yet elected to do nothing and still sent them out.
I emailed the company 10 days ago to express my concerns, request they look into the matter and response, I attached a photo showing all 8 images so the difference in shading could clearly be seen. Pixum have elected not to respond or acknowledge my email, so I raised this as a dispute with paypal.
In summary I would not recommend using this company. This is the first (and last) time I have used Pixum. Save yourself the hassle and go to a local photo booth or passport photo shop, at least you can see what your getting and know it's right. One of the rare occasions it's better to go out and buy something in person rather than order it online.
Please also be aware that the price advertised which at first appears good value does not include postage so I ended up paying £5.48 for something that is now in the bin!
Be warned and save yourself time and money.

Respuesta de Pixum UK
I found their service to be very slow
I found their service to be very slow. I needed some passport photos urgently so I ordered them online and paid accordingly. It took 3 days for them to despatch them and when I chased I was told it could take up to 9 working days to arrive - that's nearly 2 weeks. They wouldn't let me cancel the order either. I still haven't receved them. I went to my local Snappy Snaps, picked them up and was back home with my photos in under an hour. With these guys, it's quicker to go to a local shop.
Excessive postage cost and slow delivery
I ordered a passport photo print from Pixum. They charged me £2.99 for delivery and sent it regular post which took 10 day’s to arrive.
I contacted Pixum to explain that a 10 day wait had led to me having to buy another passport photo locally and their only response was that I could post them back at my own expense and then they would refund the cost of the photo.
What I find most annoying is that they charged £2.99 postage which was excessive for a passport photo size envelope to be delivered by Royal Mail standard class delivery.
Passport photos - Great service
Great service.
Quick, easy and posted out to me in a few days.
Used the passport photos option for all 4 children.
Perfect quality and with 8 photos could fit all children on one page.
Much easier than photo booths etc and passed first time by the passport office.
Thank you
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