All the bad reviews are correct! What an awful company to try and work with. The quality of work is actually not too bad but the communication and attitude sucks making what should be stra... Ver más
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Consulta las opiniones de los clientes
Terrible work and response 2 dots to repair on an aluminium, PS came out sprayed the outerframe in a different finish to the original finish, also sprayed onto what was not required. Left dust part... Ver más
I had a work top that needed some work, so I completed their web form with the details of my enquiry, including photos. They suggest they will reply within 24 hours, but they didn't. So I spent... Ver más
Fantastic customer service from outset setting up appt.. text to remind us .. COVID safety adhered to .. livru the engineer was professional friendly explained everything about what was about to hap... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de reparación
- también en la categoría
- Reformas de baño
- Reformas de cocina
- Servicio de restauración debido a daños por incendios
Escrito por la empresa
High quality, long-lasting repairs to any hard surface. From brick to glass and stone to wood. Nationwide coverage with over 200 finishers across the UK.
Información de contacto
Pottery Road, TQ13 9DS, Bovey Tracey, Reino Unido
- 0345 141 0000
- customerservice@plastic-surgeon.co.uk
- www.plastic-surgeon.co.uk
No consta que haya invitado a opinar recientemente
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They don't like calling you
I made an online enquiry and these people called me using a withheld number and the phone rang ONCE and they hanged up. They then immediately sent me an email saying how hard they had been trying to contact me by telephone and asked me to call back. Then two more emails followed saying the same thing when no more efforts whatsoever had been made to telephone me. I never called them back coz I found their practice like this a bit weird if not dodgy. The only explanation I can think of is that these people want to save phone charges by asking you to call them. What a business like attitude!

Respuesta de Plastic Surgeon
Absolutely fantastic service from start to finish!
What a fantastic service! I called Plastic Surgeon to see if they could repair some damage to my kitchen units. They came out to my house within a few days to repair the units and the finish is absolutely flawless. The technician that attended was lovely and a real professional. I’ll definitely call on your services again in the future!

Respuesta de Plastic Surgeon
Onerous terms in contract
I made it clear to Plastic Surgeon that I would be making a 200 mile round trip to keep the appointment at the point payment - yes you have to pay up front. Having already traveled 100 miles up to the property I was called on the day to say that the appointment would not go ahead. Plastic Surgeon charge customers £129 should the customer cancel on the day, yet should Plastic Surgeon themselves cancel they offer no compensation whatsoever and a very weak apology. Not so much as a goodwill gesture. Surely this disparity would be seen as an onerous clause in contract law. EDIT. The response below isn't the whole truth. Plastic Surgeon knew I was making a 200 mile round trip each time they failed to turn up. It took 3 attempts and 600 miles for the work to be completed. I have it on good authority that the broken down van mentioned is always breaking down yet they refuse to replace it. The final job is excellent and the finished a skilled and pleasant fellow, but I had a right fight to get anything more than an apology from them. Think I'll try Magic Man next time

Respuesta de Plastic Surgeon
Flawless Repair to Kitchen Cabinet Delamination
Plastic Surgeon Fine Finishers carried out a repair to a kitchen cabinet which showed signs of delamination. Their Fine Finisher, Ben, was highly trained/experienced and the work carried out exceeded my expectations. I would have no hesitation in using this company again and would highly recommend them.
I had a work top that needed some work
I had a work top that needed some work, so I completed their web form with the details of my enquiry, including photos. They suggest they will reply within 24 hours, but they didn't.
So I spent some time filling in their web enquiry form again, but still no reply some five days later.
They claim to be a nationwide company (UK), but to be honest dealing with enquiries is a basic requirement of any business claiming that kind of geographic.
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