Plumb Warehouse Opiniones 

618
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really good service. All delivered on time and really good advice. Thank you will definitely return on my next project. Gary

Valorada con 2 estrellas sobre 5

Ordered the nuance Pack B, delivery came short of the 1600mm panel and 1 x Adhesive. Tried calling the Plumb Warehouse on a Saturday between 9 and 1 to sort out the error but after approximately 80 ca... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Quite amazing service. Needed shower urgently. Called 8am - immediately answered, shower searched for and called straight back. Ordered & received next day delivery, all at about a third of the manufa... Ver más

Valorada con 5 estrellas sobre 5

Excellent experience in dealing with Plumb Warehouse.This was the first time i had dealt with this company.I bought a water softener. Their price was the most competitive, delivery was prompt and th... Ver más

Información sobre la empresa

  1. Proveedor para baños
  2. Tienda de mobiliario para cocina
  3. Tienda de suministros de cocina
  4. Tienda de insumos para plomería / fontanería
  5. Tienda de puertas para duchas

Escrito por la empresa

Plumb-Warehouse Ltd online Bathroom and Shower Superstore. Showroom levels of customer service at fantastic internet prices. With free and fast delivery on many products and top brands such as Grohe, Aqualisa, Mira showers, Kudos and Burlington as well as premium brands such as Barber Wilson, Sterlingham, Perrin and Rowe and Rudge and co. We sell showers, taps, shower trays, wall panels, toilets and basins. We also sell the JIS Sussex range of towel radiators. And we sell bathroom wall panels by Storm (Aqua Panels), Showerwall, Kinewall and Nuance. In the kitchen, we offer sinks, and taps including filtered water taps, and chilled and boiling water taps.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

618 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(618)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

DO NOT TRUST THESE PEOPLE!!

DO NOT TRUST THESE PEOPLE!!! COWBOYS LOOSE!!!

I order two sets of taps (same ones) for my bathrooms, I was careful to ensure that I ordered the correct ones and read the descriptions very carefully.
When fitted the flow was incredibly poor (far worse than my old taps), when I spoke to the manufacturer they told me they were for pressurised system and not an open system which I have. I contacted them to discuss the description and how we could resolve and was told "the website does not tell them they can't be fitted on your roof so it's your fault and you have ordered them incorrectly" when I asked how I would be able to make the right choice using the website they refused to answer the question.
They are not interested in trying to resolve this in any way - DO NOT TRUST THE DESCRIPTIONS ON THE WEBSITE

ALSO - they buy via a 3rd party and send on another tell tale sign of COWBOYS!!!!

REPLY - I have sought legal advice on this matter and your taps fall under the the area of "the goods are no affirmed until fitted" as you cannot test that they work until fitted, as such you are still responsible - had you wanted to you could have spoken to me to resolve and you chose not to

29 de agosto de 2018
Opinión espontánea
Logotipo de Plumb Warehouse

Respuesta de Plumb Warehouse

Thank you for your comments Mr Brown.
As explained on the telephone, we would happily have exchanged your items had they not been installed.
It is not the responsibility of Plumb Warehouse to ensure that you are ordering the correct items, it is yours. If unsure you should consult a professional installer.

Valorada con 5 estrellas sobre 5

Toilet arrived without cistern that was…

Toilet arrived without cistern that was originally part of the package, this was of course a negative however I spoke to Lee who agreed that although the site had changed, my order stated that I'd receive one so he sent it out very quickly without argument. All other items arrived quickly and in good condition with a telephone confirmation relating to each one. All in all efficient, great service with very reasonable cost.

22 de agosto de 2018
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not a good experiance

Ordered the nuance Pack B, delivery came short of the 1600mm panel and 1 x Adhesive. Tried calling the Plumb Warehouse on a Saturday between 9 and 1 to sort out the error but after approximately 80 calls and getting no reply we gave up. Phoned on the Monday, explained the situation and expected 1 x Board and 3 x Adhesive on the Tuesday. Again the delivery came short of 1 Adhesive. Not good, poor customer service and don#t even bother trying to contact them by phone on a Saturday!

21 de agosto de 2018
Opinión espontánea
Logotipo de Plumb Warehouse

Respuesta de Plumb Warehouse

Dear Jon Ball

Thank you for your review

We are open Monday To Friday 8am - 5pm as clearly stated on our website, which is the reason why you were unable to get through to us on Saturday

Please could you confirm your order number and we have a replacement adhesive sent out as soon as possible

I am really sorry for the inconvenience this has caused you

Kind Regards

Lee

Valorada con 1 estrellas sobre 5

Ordered bath panel never showed

Ordered bath panel told it wasn’t in stock, then we were given a deliever date waited in all day no show after which we were given 2 new delivery dates still no show. Tried to get a refund today and he’s saying he can’t return it to the card which is just rubbish

13 de agosto de 2018
Opinión espontánea
Logotipo de Plumb Warehouse

Respuesta de Plumb Warehouse

Dear Lew

We are really sorry to hear you still have not received your order.

We will look into why you have not received your order on the days you have been promised

With regards to a refund we explained in the email unfortunately we are unable to issue a refund to the original card used to make payment as we have switched payment systems. If you please provide your bank details we can issue a full refund by bank transfer or alternatively we can send a cheque if required

We are really sorry for the inconvenience we have caused you

Kind Regards

Lee

Valorada con 5 estrellas sobre 5

Excellent experience in dealing with…

Excellent experience in dealing with Plumb Warehouse.This was the first time i had dealt with this company.I bought a water softener.
Their price was the most competitive, delivery was prompt and the after sales call to book a free commissioning visit by their engineer was handled very promptly and efficiently.
I highly recommend Plumb Warehouse.

8 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Recommended

Bathroom furniture and basin were delivered quickly. Unfortunately when the basin came to be fitted it was distorted. Lee quickly resolved the problem and a another was delivered the next day. Thank you.

5 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great all round service.

Great next day delivery. Immediate support to initial queries, including contacting manufacturer. Thanks Lee. I would definite use them again.

25 de julio de 2018
Opinión espontánea

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