Polywood-Furniture Opiniones 

Ordered about 10k worth of outdoor furniture on April 23. Received confirmation of purchase and that once our furniture was shipped, we would get an email to arrange for delivery once it arrived at the warehouse.
Waited about 4 weeks and reached out to polywood to provide update as the tracking number we received wasn’t working. They said part of our order had arrived at the warehouse but we’re waiting on the rest of our order before the delivery company RXO reached out to schedule delievey date. Ok great thanks. Another 2 weeks went by again reached out for an update, same thing, “still waiting on the rest of our furniture to be shipped but they were checking on it daily and would provide us with an update once everything was ready to go.”
On June 15 we called and spoke to a rep who said our furniture was shipped and had arrived on May 13, and they did not know why RXO hadn’t reached out to schedule delivery, which was infuriating because we had been told that they were still waiting for our order to be complete.
We paid a lot of money and have nothing to show for it. We keep getting the run around when our furniture has been sitting in a warehouse for over a month.
Customer service is a joke, we’re now looking into how to get a refund.

I am beyond disappointed with my experience with Polywood.

I purchased a counter-height table and chairs for over $3,000, expecting premium quality and customer service. Instead, I’ve encountered one problem after another.

The table arrived with factory-installed screws driven completely through the tabletop, leaving visible punctures in the finished surface. This should never have passed quality control. After contacting customer service, I was told a replacement tabletop would be sent. As of June 13, it still has not arrived.

To make matters worse, one of the chairs arrived missing two side braces. I was assured the missing parts would be expedited, yet they have still not been delivered.

The frustration didn’t end there. My church expressed interest in using the damaged tabletop, so rather than throw it away—as Polywood actually suggested—I purchased an additional set of table legs at a cost of nearly $300 so the tabletop could be repurposed instead of discarded. Ironically, that order arrived quickly. However, when I opened the package on June 13, I discovered that it too was incomplete and missing two leg braces. It is unbelievable that after spending over $3,000 on the original furniture set and another $300 on replacement components, I am still receiving incomplete shipments.

Adding to the frustration was Polywood’s delivery partner, RXO. I took a day off from work and arranged for a couple of friends to come over to help with the delivery and installation. RXO failed to show up on the scheduled delivery date, wasting not only my time but also the time of the people who had volunteered to help. No customer should have to use vacation time and coordinate assistance only to be left waiting for a delivery that never arrives.

At this point, it appears there is little to no quality control in either manufacturing, shipping, or logistics. How does a company selling premium outdoor furniture repeatedly ship products with missing parts, obvious factory defects, and then fail to deliver on its commitments?

I have now spent well over $3,300 and still do not have a complete, usable furniture set. I have wasted countless hours on phone calls, emails, assembly delays, missed deliveries, and waiting for replacement parts that never seem to arrive.

What is most disappointing is that every time I contact customer service, I am given assurances that the issue will be resolved quickly, yet weeks later I am still waiting. A premium-priced product should come with premium quality control and customer support. Instead, this experience has been a constant cycle of defects, missing parts, delays, and excuses.

If Polywood does not provide an immediate resolution and a clear timeline for delivering all outstanding replacement items, I will have no choice but to dispute the charges with my credit card company and cancel any remaining orders.

I expected premium furniture and premium service. Unfortunately, I have received neither.

They would not provide a part for an old product. They could have sent a 2 ft piece of Polywood that I could use to fix the problem. They would not that respond to my emails asking for help.

I ordered three rockers and one table on May 7 as a client gift. I also paid for the White Glove Delivery. Polywood was happy to take my payment in full on the same date.

RXO who is the vender they use to set it up and they have cancelled two times on the date of delivery.

Polywood is not much help.

I have been on hold with RXO on two separate calls for almost 2 hours.

The old saying "you get what you pay for". I don't know. I have yet to receive what I paid for and neither Polywood or RXO seems to care.

I would give 0 stars if possible.

I bought $5000 worth of furniture on April 9 (quick ship items) and they were expected to arrive by April 27th. April 27th came and went. I started calling in on May 3 to see what was going on. I called in daily and always spoke to someone different who would promise me a call by the end of the day with answers as far as where my furniture is. Note, some representatives would say it's on its way; some would say it's being shipped and nothing it out of the ordinary. Others would sympathize with my frustration and promise to get back with an answer. Out of 4 or 5 reps not one person gave me accurate information or got back to me as promised. Finally on May 13 I had enough believing people that it was coming or they were figuring it out. I demanded to speak to a supervisor as now it had been over a month, weather is nice out.. need my furniture with multiple events coming up at my house. Supervisor Zach was very kind and informed me (almost instantly) that the order was lost. He issued a replacement order May 13. I explained that I needed the furniture set up and ready for a party May 30th. He said it wouldn't be an issue because I'm really close to Indiana (live in IL). The "VIP" replacement order was supposed to ship in 3-4 business days and of course it never did. Zach told me it was loaded on the truck May 22. I call on May 27 and after 3 hours on the phone, no one can tell me where my furniture is, once again. Instead they say RXO has lost it and they are waiting to hear back from them. I have no clue how this company stays in business. No one knows what's going on and takes any responsibility. I called RXO and talked to a really kind person who was in constant communication with me and they did not ever receive either of my orders. I called back in the late afternoon of May 27 asking for a full refund and I was told "no your order already shipped" I laughed and explained the whole context and then they have supposedly issued the refund. Polywood, why are you still running sales when your team says you are way backed up? Treat the customer right. You guys strung me along, wasted over 12 hours of my time calling you and dealing with you, cost me lost time on being able to shop elsewhere, and now I have to rent furniture for my party. I will never order from you again and I'll tell everyone I know. Do better. Give a crap about your customers.

Totally unresponsive about ship dates etc. tried a chat. No response. Paid 4/16 and zero update on shipping date. Feels like they stole my money. They are all over wayfair etc but buying from the company doesn’t work out. Horrid customer service service

I ordered 2 outdoor chairs. BOTH came with incomplete installation packets. I resolved the 1st chair by calling the company. They had to ship them to me. Then, I received the second chair -- also missing parts. I do not recommend ordering from them. Whomever or whatever is packing their bolts, nuts, etc. literally must not have reasonable quality control.

Two orders at two different times, both of them had missing or wrong parts.

Not sure what is happening at their production and packing facility, but I would highly recommend that anyone purchasing should immediately check to see if: a. you actually got the right product and b. It has all the parts. How do you send two right arms?

I spent $43,000 on a bunch of Polywood furniture for a commercial setting. I couldn't be more impressed with the professionalism of the customer service department. I opted for their white glove delivery, so there were some mutual concerns about parking, installation and storage space. They sent me a questionnaire up front to avoid any last-minute surprises. The installers were super nice guys and hard workers. In fact, everybody from beginning to end was very courteous, friendly, and patient. Out of 50 furniture sets, one chair was missing a part and one little side table was missing altogether. With no questions asked they promptly shipped me replacements.

The quality of the product is beyond question too (but we all knew that). I would highly recommend this company!

Love my new polywood outside furniture. I bought two sets of the modern curved back adirondacks with tables between each set. Color: sand. Took about 1.25 hrs to assemble 4 chairs. I do wish the company would have sent a 7/16 wrench( only complaint). They look and sit great.

I recieved Polywood's "Edge Rectangular 6-Person 78'' Long Dining Set" in early summer of 2023. It's autumn 2024 now, so it's lived one Seattle winter outdoors and 2 summers (ok we covered it over winter). Honestly it didn't need a cover, this stuff is extremely durable. So the material is amazing, and the build quality is great too, close to Danish level. I'm honestly impressed.

purchased a dining set from Polywood $2700 and one of the chairs' legs disconnected from the arm- the bolt attaching came right out of the leg and left a big hole-
we sent photos, emails several times and attempted customer service several times by phone but waiting times are over 90 minutes- we have actually waited that long with a disconnect or no response! Got no response from our email filings and the "chat" is a joke!