Duraweather Poly Opiniones 

I'm very impressed with the quality. The chairs feel durable, stylish, and are easy to clean and maintain.

The quality of these Adirondack chairs is outstanding sturdy, extremely comfortable, and they look great in my backyard. I had one minor setup issue, but customer service handled it with patience and fairness. they made me feel truly valued. Will definitely shop with them again.

Vibrant, perfectly sized outdoor cushions with premium quality. Together with the comfortable Adirondack chairs, my patio looks better than ever. Amazing customer service and smooth overall experience. Highly recommend this company!!

I received an email from DuraWeather containing a receipt for a $1700 purchase of patio furniture. I did not authorize that purchase. I immediately contacted Duraweather and have left 8 voicemails and 5 emails informing DuraWeather of the unauthorized purchase and requested cancelation of the order. Good luck trying to get Duraweather to answer a phone or email. I have not received a response. DuraWeather charges a 15% cancelation fee effective immediately. I should not be charged for the furniture nor the cancelation fee. I will file a complaint with the BBB and my credit card bank.

This company falsely advertises their shipping dates. I made an order based on the product shipping within a few days of the order so it would be here in time for a birthday. After that date came and went with no communication from the company I reached out and was informed that it wouldn't ship for several more weeks. When I canceled the order due to not receiving it on time as advertised they charged me a cancelation fee. Wouldn't recommend working with a deceitful ( and I guess financially struggling) company like this.

Ordered two chairs May 24th and they keep pushing the delivery date out and refuse to refund our money. DO NOT PURCHASE FROM THIS COMPANY - they WILL NOT deliver as promise and they will keep your money. Also, they do not answer the phone - you can only write an email and then you get delays after delays. CONSUMER BEWARE!!!!

Very Poor Customer Service
My wife and I ordered the Brookshire Dining Set, along with several chairs, in late May. After assembling the dining set, we immediately requested to return it and cancel shipment of the remaining items.
Despite multiple calls, voicemails, and emails, we received no meaningful response until after significant delays. By then, the remaining items had already shipped, and DuraWeather denied our return request, claiming it was outside the 30-day return window—even though we had initiated the request well within that timeframe.
The lack of communication, return instructions, and any willingness to work toward a reasonable solution made this an extremely frustrating experience. We are very disappointed with the level of customer service and would not recommend purchasing from DuraWeather based on our experience.

They take full payment when you order not when they ship. They may ship months after promised shipping window and after waiting months you decide to cancel 3 weeks before they say your chair will be manufactured then they will charge you a 15% restocking fee, even thru is hasn’t been made yet. I ordered is spring and wanted the chair to use this summer, arriving in time for fall is complete failure.

0 stars if I could! I wish I would have read all these bad reviews. Duraweather is a horrible company to work with and they lie. Charged our card and gave us tracking number. Furniture never arrived. Almost 2 months later on July 3,2026, we decided to cancel after never receiving any more information about when order will be delivered. When my husband left messsge he wanted to cancel, they said they tried getting in touch with us and since they received no response, they processed order and said it was ready to ship.
We called Fed Ex and said we will refuse order and gave them tracking number. They said that tracking number is no longer valid and they never received package.

Duraweather immediately charges card after order and wants you to pay 15% restocking fee for cancelling order when items never shipped! My husband has been sending messsges daily saying he wants to cancel and explained what Fed Ex told him…and they are ghosting him! We are trying to work with credit card to get over $3,000 back!

As far as I’m concerned, they steal your money! Would love to put them out of business!! If not resolved, my husband will pursue and find a way!! Don’t want anybody else to go through the frustration and aggravation this company puts you through!! Their response to all these bad reviews are laughable. They want to appear helpful and sorry!!! Don’t get trapped, believe all these bad reviews and look elsewhere!!!!

Sharing my experience with @duraweather poly so others are aware:
My order was never delivered within the promised timeframe, and every attempt to reach customer service has failed. Phone calls go to voicemail, and emails receive automated replies with no real response afterward.
I cannot recommend this company based on my experience.

Items never shipped. I ordered chairs on March 22, 2026. Ship date was 4-20-26 thru 5-20-26. Chairs never shipped. I contact Durawheather on 5-27-26 and said items hasn't shipped. When I responded when it will ship I didn't receive a response. A week later I ask for a new ship date and didn't receive a response. Still waiting for a response.
As I see it this is a scamming website. As I lost $1529. I am going through my banking credit card to try to recover my money.

Be very careful what you ordered. I purchased a folding Adirondack chair and it is okay. I decided to ordered a pad for the chair. Their website described it as the pad for the folding Adirondack chair. It did not fit and when I asked they responded that it fits “other folding Adirondack chairs” but not mine. This was NOT in the description. I could return it at my expense and pay a 15% fee. This was for THEIR mistake. They are not honest.

Committed ship dates not adheared to. Very unsettling.

I have bought many chairs from these guys before. Always ships out in 1 to 2 days This time they tell you that but then send out 1/2 to 2 months out. Then an hour after I order I try to cancel and they want a 15% restocking fee for a chair they do not even have. If I could give them a zero score. I would. They are a terrible company that I will never do business with again

The company tried to deceive you about the time frame of your delivery windows buy giving you an up to 2 month time frame. Most people just assume it's not going to take two months. This way they get you to order then get angry when you call to check status. Not only did my order take the full time they still hadn't even shipped it on the last date of the window. Then the excuses started. Fast foward three weeks later my order shows up. So thats amount three months. I received my order with missing parts on top of all that. Very nasty in communication and failed to make it easy to get parts missing. I just went to the hardware store and brought what I needed. These chairs were almost $300 apiece..it's my fault though because if I would have read the reviews first I would have know not to fool with this company..consider yourself warned. This is not a one-off. Just check their reviews. Never again would I spend money with this shady place. They know they can't fulfill those orders in a timely manner but yet they continue to accept new orders. If you order now you will have them just in time for winter

I placed an order on Saturday, May 23, 2026. The item appeared in stock on their site. A couple of hours later, I received a call from a woman whose English was very difficult to understand. It took a while, but I finally figured out she was from the company and trying to tell me that the set was out of stock. She asked me what I wanted to do, and I told her to cancel the order. She proceeded to tell me that two accessories (foot stools) in the order are in stock, and she wasn't sure I'd be able to get a refund for them! I said that was ridiculous because they match the set, and without the set, they are pointless. I have texted once, emailed twice, sent a message on Messenger, called three times, and have not received a response from anyone as to when my credit card will be credited. The total on my card is pushing $4,000! I question whether or not the company is even legitimate at this point. Help!

I wish I could give zero stars. Terrible customer service and they ignore your emails and voicemails. Expect months of waiting on your order with no communication from them on status. If you try to cancel, good luck since they don't respond to voicemails and could take a week or more to respond to emails. They shipped mine after I asked to cancel my order and now they want me to pay to ship back plus want to hit me with a 15% restock fee. Avoid the aggravation you will have from ordering from this poorly run company.

Ordered Grey Woodgrain but chairs received were greenish. Duraweather response was "The grey color you received is correct; however, it can sometimes appear with a slight greenish hue depending on lighting and the material processing. This variation is normal and part of how the color presents after production." I purchased 6 chairs and asked if I could return for a correct color, was told they would charge 15% restocking plus shipping so aproximately $500 in charges and fees on an $1,800 purchase. Also I am not picky, if this was any shade of dark or light grey I would be ok, but in sunlight, it just looks green. Otherwise product is good quality and well built.

This company has glaring red flags I chose to ignore before placing a very large consumer order. I left a message on a super scammy sounding voicemail. (The website said they were only able to add one of each item in my cart.) Someone called me back within an hour with an accent so heavy there was little chance they were in usa. I could barely understand ANYTHING she said. She tried to answer my questions, but she confirmed that items listed in stock would still take approx 3 months to receive. I specifically asked if she was in usa, and if the company was making these items in usa and she said yes to both. But she kept tripping up or it was the language barrier that the items are not produced here. I would NEVER hand over $19k on the phone to this clown show of an operation. Sad as the reviews for quality are outstanding. I really wanted this to work, but in no way shape or form would I ever deal with this company. I truly hope they are producing under a different label and I will try to find it.

Customer service was terrible. The chairs arrived very late, and they were nearly impossible to assemble because many of the pre-drilled holes were missing or unfinished.

Edit: I still can’t recommend this company because I ended up having to hire someone to put the chairs together, which became a significant additional expense due to the missing pre-drilled holes and insufficient instructions. I will say that the quality of the chairs seems very good so far. So, if you’re willing to hire a handyman for assembly and don’t mind a long wait for delivery, then these may work for you.