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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

J’ai acheté le modèle CHALET 70 / 2 P et je l’ai reçu en 2 semaines. Une fois monté c’est le TOP, qualité des matériaux, des sardines et cordages. Donc mon expérience est too, pour moi pas de mytho... Ver más

Valorada con 5 estrellas sobre 5

Excellent products and customer service. Hard to find someone that actually replies within 24 hours and makes things right. Wasn’t a quality issue. Was missing a part. Stoves, stove accessor... Ver más

Valorada con 3 estrellas sobre 5

3点ばかり。 1点目、昨冬購入し、初めて使用した際、ドアのファスナーが弱く感じた。2箇所のドアのファスナーが壊れたので誤魔かしながら使っている。 2点目、昨冬は夜も朝も薪ストーブを使っていたのであまり気にしなかったが、今年、今、10月7日〜9 日の2泊3日のキャンプで使用しているが、まず気になったのは結露。 全体に結露しており、まだ薪ストーブやストーブをガンガンに使う場所でもなか... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

WARNING ABOUT POMOLY HOT TENT STOVES. TAKE EXTREAM CARE BUYING FROM THIS COMPANY AS TWO OF THE NEWEST ON SALE TITANIUM STOVES CAN CAUSE GROUND SURFACE FIRES/GROUND SHEET FIRE/FUMES DUE TO TH... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de artículos de campamento

Escrito por la empresa

Pomoly is a leading camping brand specializing in hot tents and tent stoves. We are camping life explorer, let's make camping enjoyful!


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

41 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(41)

5 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great quality products and service

2 years ago I purchased the Lone Wolf Rhombus Hammock Shelter which I absolutely love. The quality of the fabric and constriction is top notch. I recieved my shelter pretty quick and all my questions were answered in a timely manner. I haven't had any issues with it yet. I went with the heavier cotton polyester blend waterproof fabric due to all the winter camping I do. It is much quieter and waterproof without the worry of an ember from the woodstove making burn holes in the fabric. I look forward to having it for years to come! I'd be happy to shop with Pomoly because I have the confidence with their products and service.

2 de agosto de 2023
Opinión espontánea
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Respuesta de Pomoly

Thank you very much for your comment. We are very pleased that our product has brought you a high-quality camping experience. We will make further efforts.

Valorada con 3 estrellas sobre 5

HUSSAR TENT

Great tent, excellent stove. The tents been great. The stove is everything I thought. Except for the the cheap paper case that tore up.
Customer service will be the one area I’ve had zero support from though. I’ve reached out to customer service twice with a specific question, and both times they never responded.
For me customer service is the most important part of any company’s branding. End of story. No customer representative backing their product up says volumes to me and my hard earned money.
That that reason I will not shop with Pomoly moving forward.
I’ll continue to enjoy the tent and stove for their remaining life span. But will shop with customer service based company next time.

2 de octubre de 2022
Opinión espontánea
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Respuesta de Pomoly

Thank you for your support. Customer service has always been a very important part of our business. Your opinion is the driving force for us to move forward. If you still have unresolved problems, you can contact our customer service and I believe they will serve you. Or contact me directly.
This is our customer service email: Support@pomoly.com

Valorada con 2 estrellas sobre 5

My first release Stovehut 70 leaks…

My first release Stovehut 70 leaks during heavy rain, but 5 or 6 emails later, the lady that I emailed (Amy), just doesn't give a hoot!!!! Sad, because I saved up extra money for 3 months to buy this tent!!!

2 de octubre de 2022
Opinión espontánea
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Respuesta de Pomoly

Thanks for your comment. We are very sorry to bring you a bad camping experience. Our Stovehut 70 has been upgraded, you can contact our customer service and we will offer you a replacement if the leakage problem is still unresolved.
This is our customer service email: Support@pomoly.com

Valorada con 5 estrellas sobre 5

Great product

Great product. Bought the Dweller max and had an issue that was completely my fault but the company went out of they're way to make my issue resolved. Will buy more products from this company.

15 de octubre de 2022
Opinión espontánea
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Respuesta de Pomoly

Thank you for your support. We have always provided customers with high-quality products and friendly customer support.

Valorada con 3 estrellas sobre 5

Decent gear BUT

Decent gear, but no more than that. There’s better, cheaper stuff out there, and I have a good selection of camping gear.

30 de septiembre de 2023
Opinión espontánea
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Respuesta de Pomoly

Thank you for your support. Your opinion is the driving force for us to move forward. We will continue to work hard to make products that satisfy you.

Valorada con 5 estrellas sobre 5

Hot Tent. I purchased the Pomoly Octa tent about…

I purchased the Pomoly Octa tent about a year ago and have slept in it 30+ nights. It has had zero issues and is holding up well. I also purchased the inner tent. Great product and great customer service!

29 de septiembre de 2023
Opinión espontánea
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Respuesta de Pomoly

Thank you for your support. We have always provided customers with high-quality products and friendly customer support.

Valorada con 5 estrellas sobre 5

We Love It!!,

I bought my stove with the plan to install it in an RV. That took awhile. In the meantime, I decided to mount it in a fireplace (or just in front of) in our home…we love it! Sure, we have to feed it more often, but it’s totally worth it. Nice heat, but most of all, the ambiance of the light through the door.

28 de septiembre de 2023
Opinión espontánea
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Respuesta de Pomoly

Thank you very much for your support. Customer praise is our motivation. We have always provided customers with high-quality products and friendly customer support.

Valorada con 1 estrellas sobre 5

I ordered 2 x Samsung A53...scammers

I ordered 2 x Samsung A53. They use friends and family Paypal payment which prevents you from claiming your money back.
Their customer support email address does not exit.
I will ensure l make a public video onthis company...they are scammers

27 de marzo de 2023
Opinión espontánea
Logotipo de Pomoly

Respuesta de Pomoly

Sorry to hear about your experience. I'm so sorry for what you're going through.
But I need to state here that we are an outdoor camping supplies company and we have never sold Samsung mobile phones.

Valorada con 5 estrellas sobre 5

Does what it's designed to do!!

So I am surprised to see so many negative reviews on here a out the stove. I've used mine tonnes of times and had no issues so I'll only talk about my experience. I have a pomoly T3 stove, titanium flue (solid), Yarn plus and a Stovehut 70. The stove is great, yes it gets hot underneath, but I assumed that was normal? I just protect the floor beneath it. It's holding it's integrity really well, had it a few years almost. The yarn plus is great, I wish it had better zips, in fairness they aren't broken but they look very weak and I'm not convinced they'll last (I may be wrong). The Stovehut 70 is such a cool tent, I haven't tried it in the rain yet which I know can be an issue! I'd say you're buying products that are 7/10 for quality at prices that are about as low as it goes. You can easily pay triple the prices for similar gear, expect good stuff, not amazing stuff and you won't be disappointed. It does what it's designed to do in my opinion!

10 de marzo de 2022
Opinión espontánea
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Respuesta de Pomoly

Thank you very much for your support. Customer praise is our motivation. We have always provided customers with high-quality products and friendly customer support.In the future, we will continue to work hard to let more customers enjoy camping life.

Valorada con 5 estrellas sobre 5

Pomoly products

I’ve bought multiple products and have found them to be quality, well made products. I own the hex plus tent and inner, the lightweight hussar tent, the t brick max stove and then bought the solid titanium stove pipe. I had previously bought a thous winds? titanium stove from Ali express and although good, not the quality I got from pomoly. I have not found issues like those here previously, go to scotslasswildcamp to see videos of the hex plus tent.

3 de octubre de 2022
Opinión espontánea
Logotipo de Pomoly

Respuesta de Pomoly

Thank you very much for your support. Customer praise is our motivation. We have always provided customers with high-quality products and friendly customer support.In the future, we will continue to work hard to let more customers enjoy camping life.

Valorada con 1 estrellas sobre 5

WARNING ABOUT POMOLY HOT TENT STOVES.

WARNING ABOUT POMOLY HOT TENT STOVES.

TAKE EXTREAM CARE BUYING FROM THIS COMPANY AS TWO OF THE NEWEST ON SALE TITANIUM STOVES CAN CAUSE GROUND SURFACE FIRES/GROUND SHEET FIRE/FUMES DUE TO THE HEIGHT ISSUE FROM THE BASE TO THE GROUND. also EVEN AFTER FIRST BURN IN FACT FOURTH BURN STILL GIVES OFF FUMES RAISING AGAIN THE ISSUE OF THE BUILD GRADE TITANIUM. CHINEESE THE Dweller Max Wood Stove | Outdoor Fireplace for Hot Tent Camping | POMOLY 2022 New Arrival IS THE MAIN CONCERN AND AT JUST ON 500 USD HAS SAFETY ISSUES. POMOLY PROMOTE THIS AND OTHER STOVES VIA THERE FACEBOOK CAMPING SITE, HOWEVER THEY SENSOR ALL COMMENTS ENTERED SO ALL POINTS OF CONCERN ARE REMOVED AS THE ADMINS OF THE SITE ARE POMOLY MANAGEMENT.

SEPTEMBER 2022 THE DATE OF THIS ENTRY AND THE REPLY FEB 2024. THAT SUMS THINGS UP .
SINCE POMOLY HAVE TWICE SINCE CHANGED CHINESE SUPPLIERS WITH LIMITED SUCESS AND MORE IMPORTANTLY STOVE BURN TIME FUMES AND HEAT RADIATION CAUSING SURFACE AREA BURN ISSUES. FUMES , THIS IS STILL A MAJOR ISSUE DUE TO CHINESE GRADE TITANIUM BEING INFERIOR TO CORRECTLY GRADED TITANIUM, THEY BUY CHEAP AND SELL AT MARKET PRICE. OTHER ISSUES WITH THESE STOVES QUICKLY BECOME OBVIOUS AFTER PEOPLE GET PAST THE INITAL WOW FACTOR OF USING THEM FOR THE FIRST FEW TIMES. DOOR DISTORTION BEING THE MAIN ISSUE.
THIS COMPANIES FACEBOOK SITE, THIS SITE HAS ADMINISTRATORS WHO ARE POMOLY MANAGEMENT AND CO OWNERS, SOME OF THE OTHERS IN THE ADMIN ARE NOT EMPLOYEES HOWEVER ARE PAID BY POMOLY IN GOODS. SO THE SITE IS BIAS. HAVING SAID THIS THE FACEBOOK SITE DOES OFFER FOR NEW PEOPLE TO THIS TYPE OF CAMPING SOME LIMITED ADVICE. PRODUCT WISE THIS CANT BE SAID AS THIS IS A SALES PAGE AND PROMOTIONAL SITE, THE ENTRY HERE FROM POMOLY IS ABOUT 2 YEARS LATE SO I AM VERY UNSURE WHY AT SUCH A LATE STAGE THEY DECIDED TO REPLY.
FOR ANYBODY THINKING OF HOT TENT STOVE, AFTER TESTING MANY TYPES OF METAL AND TITANIUM STOVES, WOODS AND WALKER ARE MARKET LEADERS IN TERMS OF SAFETY, BUILD STRUCTURE AND QUALITY. POMOLY USING VARIOUS CHINESE COMPANIES WILL CONTINUE TO SELL INFERIOR GRADE QUALITY. HOT TENTING IS A GREAT EXPERIENCE , JUST TAKE CARE OF COMPANIES WHO SELL CHINESE GRADED ITEMS, ASK POMOLY SEE WHAT REPLY YOU GET, ASK THEM ALSO ON THEIR FACEBOOK SITE WHERE THE ITEMS ARE BUILT.
TO POMOLY AS I TEST MOUNTAINEERING PRODUCTS AS YOU VERY WELL KNOW THIS AND WHO I AM, PROVE ME WRONG, SEND ME EITHER OF THE UNITS FOR TESTING , FULL VIDEO TEST WILL BE DONE AND POSTED FOR ALL TO SEE. THATS THE CHALLANGE AND WE BOTH KNOW THAT YOU CANT EVEN TWO YEARS LATER DUE TO GRADE ISSUES RE BURN TIMES.

6 de septiembre de 2022
Opinión espontánea
Logotipo de Pomoly

Respuesta de Pomoly

Hello! I understand your concerns. Firstly, I would like to express my sincerest apologies for any inconvenience caused to you or for any dissatisfaction with our products or services. We value your feedback very much as it can help us improve and provide a better experience for all customers.
At POMOLY, we strive to provide top-notch products/services, but unfortunately we did not meet your expectations. However, I would like to assure you that your satisfaction is our top priority and we are committed to solving any problems you may encounter. I understand your frustration, but I also want to emphasize some of the advantages of our product/service. Our official website has matching fireproof floor mats. You can send photos of the burnt area to our email Support@pomoly.com . We are proud of our high-quality after-sales service.
Please note that we are always available to assist you with every step. If we can take any measures to correct the issue, or if you have any further concerns, please feel free to contact us at any time.
If you have any other questions, join our Facebook group where many camping enthusiasts share photos and stories. Meanwhile, we will not delete comments. After we resolve the issue for the customer, we will request the administrator to conduct an investigation. Administrators will evaluate these comments and hide some that they believe are worthless, easily controversial, or hateful, to maintain a good atmosphere in the group.

Valorada con 1 estrellas sobre 5

Very bad Company and very bad titaniums…

Very bad Company and very bad titaniums quality. Put your money on som som quality checked wellknown companies i have lost my Money. And costumerservice try to screw you.

23 de febrero de 2022
Opinión espontánea
Logotipo de Pomoly

Respuesta de Pomoly

Hello! I understand your concerns, and first of all, I would like to express my sincerest apologies for any inconvenience or dissatisfaction you may have experienced with our products or services.
We value your feedback as it helps us improve and provide a better experience for all our customers.
At POMOLY we strive to provide first-class products/services and we are sorry to hear that we did not meet your expectations. However, I want to assure you that your satisfaction is our top priority and we are committed to resolving any issues you may have.
We pride ourselves on our excellent after-sales service. Please know that we are here to help you every step of the way. If there is anything we can do to rectify the issue, or if you have any further concerns, please feel free to contact us
Secondly, we want to assure you of the quality of our titanium furnaces. We use only high-grade titanium materials in our manufacturing process, ensuring durability, reliability and performance in a variety of outdoor conditions. Our commitment to quality is unwavering and we stand behind the workmanship of all our products.

warm regards,
POMOLY

Valorada con 1 estrellas sobre 5

Poor customer service

Poor customer service, bad attitude and clearly a Chinese company that doesn’t care about there product and will lie and say anything to not stand by there product.

19 de diciembre de 2021
Opinión espontánea
Logotipo de Pomoly

Respuesta de Pomoly

Thanks for your comment.
Sorry for not being able to bring you a good shopping experience.
We always want to provide our customers with high-quality products and friendly customer support. This concept is our original intention when creating Pomoly. To this end, our efforts are as follows:
1. Pomoly has perfect customer service. If customers have any product problems within 15 days of receiving the goods, they can contact our customer service email anytime. Email: Support@pomoly.com
2. Based on statistics from our support system over the past 6 months, our team's average response time is 8.2 hours; the customer satisfaction feedback we collected is 4.62 stars out of 5.
3. We created a Facebook group and page where many people praised our customer service as the best they had ever encountered from a brand.
4. We have a professional design team that invests a lot of energy in design and iteratively updates products every year. We welcome any suggestions from customers for product optimization.
We welcome customer suggestions for optimizing our work, but we do not accept unreasonable slander.
If you have any feedback about our products or customer service, you are welcome to provide us with your feedback, which is a valuable asset to us. Feedback email: feedback@pomoly.com
In the future, we will continue to work hard to let more customers enjoy camping life.

Valorada con 5 estrellas sobre 5

Good service

17 de mayo de 2021
Opinión espontánea
Logotipo de Pomoly

Respuesta de Pomoly

Thank you very much for your comment. Providing high-quality service to customers is our original intention. Thank you again.

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