Pong Cheese Opiniones 

407
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service as always. Very quick to respond to queries and everything is sorted with no fuss. Cannot fault them in any way.

Valorada con 4 estrellas sobre 5

Although the website and the cheeses look good, I placed a subscription order on a Friday evening to try them out and it has not been processed as of Wednesday the following week. Their FAQs st... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Order due 23/12/25, never arrived! Impossible to make any genuine contact with Pong, very limited response via either phone or email. Sadly not very interested in providing good customer service. I sh... Ver más

Valorada con 1 estrellas sobre 5

Was given a cheese subscription last Xmas as a gift but service from their delivery provider Royal Mail has been awful. Have had issues with over half of the deliveries and then the cheese usually goe... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Quesería

Información proporcionada por diversas fuentes externas

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Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

407 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 36% de las opiniones negativas

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3,3

Todas las opiniones

(407)

43 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent cheese club

fine, excellent varied cheeses from the UK and Europe, top service, the cheese club is the culinary highlight of our month, many thanks..:)

27 de septiembre de 2021
Opinión espontánea
Logotipo de Pong Cheese

Respuesta de Pong Cheese

Thanks Lalita. Hope you continue to enjoy it!

Valorada con 5 estrellas sobre 5

An exclusive selection of cheeses

An exclusive selection of cheeses, great custome service and fast delivery! Would definitely recommend getting a subscription!

16 de septiembre de 2021
Opinión espontánea
Logotipo de Pong Cheese

Respuesta de Pong Cheese

Thanks Mona. Glad you enjoyed the cheese!

Valorada con 5 estrellas sobre 5

Great cheeses and great service

I gave my partner a gift subscription for quarterly cheese deliveries last year, a wise present that we both look forward to and enjoy! One small issue that we had was dealt with speedily and courteously. I've just ordered a gift box which if it goes down well I will convert to a subscription!
Great cheeses and great service.

6 de septiembre de 2021
Opinión espontánea
Logotipo de Pong Cheese

Respuesta de Pong Cheese

Thanks Georgina! Hope the gift box goes down well :)

Valorada con 2 estrellas sobre 5

The cheese might be great, but will never know with DX delivery being absolutely rubbish

The cheese might be great, but unless Pong take notice of their customers discontent with the delivery by DX Express the cheese may as well be plasticine.
I have now had two faied deliveries by DX. they say I wasnt in, when I have waited all day, then trying to redeliver is a pain, as they have no way to conact them and hide behind the internet to stop anyone complaining or speaking to a person.
Pong! Change your delivery company, they are letting you and your customers down, by ignoring your customers you are showing that you dont care.

3 de septiembre de 2021
Opinión espontánea
Logotipo de Pong Cheese

Respuesta de Pong Cheese

We're so sorry you've had a bad experience with the couriers. Please believe us when we say we have tried many different couriers and DX have always proved to be the most efficient with the lowest number of failed deliveries to mainland UK. Clearly none of the couriers are 100% perfect so managing that small number of failures is our priority and unfortunately your order has fallen into this category. Please get in touch via email and any late boxes can be resent immediately.

Valorada con 5 estrellas sobre 5

Pong Fan

Have been a fan of Pong cheese for years. Always delicious and delivered on time. This last week I had a minor issue - can now report that their customer service is every bit as good as their cheese. Thanks Pong!

23 de agosto de 2021
Opinión espontánea
Logotipo de Pong Cheese

Respuesta de Pong Cheese

Thanks for the lovely words Emma

Valorada con 5 estrellas sobre 5

Fabulous Cheeses!!

Great service, fabulous cheeses. Will definitely use again!

19 de julio de 2021
Opinión espontánea
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Respuesta de Pong Cheese

Thanks Amy we're delighted you're pleased

Valorada con 5 estrellas sobre 5

Amazing customer service

I purchase cheese every Father’s Day for my dad as a gift. He loves the cheeses. This year there was a delivery issue. When I brought the issue to their attention I got immediate feedback and resolution. Very impressed. Will keep on ordering.

23 de junio de 2021
Opinión espontánea
Logotipo de Pong Cheese

Respuesta de Pong Cheese

Thank you! We're really glad your Dad enjoys his cheeses.

Valorada con 5 estrellas sobre 5

Amazing cheese, outstanding customer service

Ordered a few times for my cheese loving husband. The cheese selection is great with really helpful descriptions and the orders are quickly devoured. Also, the Customer Service is outstanding. Quick to respond and helped me out when I made a delivery date error - they have literally saved Father’s Day for me! Highly recommend. And thank you again Pong Cheese!! 😊

18 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love pong cheese

Love pong cheese, always get some at Christmas. Had a change of plan this week and ordered cheeses for a cheeseboard, they went above and beyond during a busy fathers day week. Brilliant customer service

16 de junio de 2021
Opinión espontánea
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Respuesta de Pong Cheese

Thanks Jackie :)

Valorada con 5 estrellas sobre 5

Fathers Day sorted!

Fathers Day sorted!
Ordered the Alex James cheese and only wish I could be there to try it. Fab customer service too

14 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really happy with how easy it was to…

Really happy with how easy it was to set up a gift subscription and my friend loves the cheeses, a much better present than more stuff!

11 de junio de 2021
Opinión espontánea
Logotipo de Pong Cheese

Respuesta de Pong Cheese

Thanks so much Claire; we're delighted your friend is enjoying them

Valorada con 5 estrellas sobre 5

You won't be cheesed off

The cheeses I received via a subscription were excellent-ones that I wouldn't have discovered otherwise. The staff were very friendly and helpful when I needed to get in touch.
Highly recommended.

1 de junio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor service

Poor service. Ordered a birthday gift a week in advance - and the item arrived late. Was told it would be delivered on time but it didn't and trying to get a response from someone at the company is so poor. I would not order again - nice cheese but shame about delivery and customer service.

18 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

We are regular customers and have until now never had any issues- fabulous cheese, efficient delivery service and good value. However, one of our cheeses arrived with an imminent recommended use by date, so I contacted customer services. No quibbles, just a very pleasant conversation, with apologies and replacement, which arrived within two days. Excellent customer service

8 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and product

I have just received my cheese - only one day after placing my order.
Very efficient service and easy system to order online. I would definitely recommend Pong and use again.
Many thanks to all at Pong!

5 de mayo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

No stars

I have just read reply to my review of 6//4/21
Firtstly, I did not ask for next day delivery. I received notification of delivery, recipient stayed in and no delivery was not made.
Secondly, if you read my comments they were also about response from customer services - basically I was not told the truth.
This was my second - and last - order from pong.
Problems with delivery first time too.
Reimbursement does not compensate for disappointment.

28 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

We love Pong Cheese

We have been receiving a regular cheese club monthly order of vegetarian cheeses for some time from Pong Cheese. Always an interesting and delicious selection, delivered to the door and excellent personal customer service.

Diana and Tim

21 de abril de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cheese left in sun for 6 hours

There was no way of specifying a safe place for delivery via link from the courier so emailed them to delay. They acknowledged but still delivered 3 hours later and my cheese was left outside in the sun all day. Pong were not interested. Seems it's the customer service that stinks, not the cheese.

16 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

A spectacular cheesy Easter gift!

My 92 year old Nanna sent the french and Italian selection to us for Easter. Firstly she was so grateful how helpful you were with her when she placed the order. I was then amazed by the delivery service, I was in the garden and instead of just leaving it the driver made the effort to come and bang on the garden gate! Then the cheese, was amazing! Thoroughly enjoyed it, thank you!

4 de abril de 2021
Opinión espontánea

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