Did exactly what was promised. We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect pro... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would c... Ver más
La empresa ha respondido
I found exactly what I was looking for, a discontinued light shade from John Lewis. We bought one in the sale and then realised we needed two for the room and after searching ebay and a lot of googlin... Ver más
La empresa ha respondido
Two lamps delivered in good time with great tracking and well packed. Lamps only had two pin sockets but when l contacted Poole lighting factory they sent adaptors by 1st class post arriving next day.... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de iluminación
- también en la categoría
- Mayorista de artículos de iluminación
- Proveedor de bombillas
Escrito por la empresa
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Escrito por la empresa
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Información de contacto
9 Cabot Lane , BH177BY, Poole, Reino Unido
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Excelente
633 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
A fabulous light fitting for a very…
A fabulous light fitting for a very reasonable price. I absolutely love it!
8 de septiembre de 2026
Respuesta de Poole Lighting Factory Shop
Thank you so much! We’re delighted you love your light fitting and are happy with the price. 😊
Excellent
Excellent customer service in providing spare balls for a Endon light fixture
15 de septiembre de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review
Quick response to my enquiry via e-mail…
Quick response to my enquiry via e-mail (as the company no longer take enquiries by phone, which they have done in the past) then prompt delivery after I placed my order.
8 de septiembre de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your review! We’re pleased we could respond quickly to your enquiry and get your order delivered promptly. We really appreciate your feedback!
Respuesta de Poole Lighting Factory Shop
Thank you so much for your kind review and recommendation! We really appreciate it.
Great competitive price
Great competitive price, quick delivery.
Very happy with the purchase!
1 de septiembre de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your lovely review! We’re delighted to hear you were happy with the price and that your order arrived quickly. We really appreciate your support and hope to see you again soon!
Very prompt & professional- managed to…
Very prompt & professional- managed to provide replacement shades for my lounge lights-good as new
15 de septiembre de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review!
Great service / great product
An excellent product at what seemed a very reasonable price, supplied very quickly too.
2 de septiembre de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your review.
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review!
Really pleased with the whole purchase
Really pleased with the whole purchase.
Great price and just the light I had imagined for over a mirror in my Cornish “ nautical fisherman’s style” bathroom!
Recommend
20 de agosto de 2026
Respuesta de Poole Lighting Factory Shop
Thank you also for taking the time to recommend us — we really appreciate your support.
Great shop
Saw the items that I wanted (John Lewis spotlights) at a fantastic price, almost too good to be true.
But it was true, and they were delivered promptly, in much better packaging than John Lewis often do these days.
Full marks!
7 de agosto de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review!
Great service & very good price for…
Great service & very good price for identical item being sold by prestige high street store.
Will look at Poole lighting 1st for any future lighting requirements.
17 de agosto de 2026
Respuesta de Poole Lighting Factory Shop
Thank you so much for your kind review! We’re delighted you were happy with our service and pricing. We really appreciate your support and look forward to helping you with your future lighting needs!
Fantastic experience and lighting…
Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would contact me. True to there promise I received a phone call to say another had arrived in store. Again probably the best packaging I've ever received to avoid any damage in transit. Really good company and very good staff. Incredibly friendly and helpful. Nothing was to much trouble. I would absolutely 💯 % recommend Poole Lighting Factory. Also the price was unbelievable. The same lamps were £45 each more per Lamp in another well known store. A saving of £80 in total. BARGAIN!!! WELL DONE Poole Lighting. Thank you.
12 de septiembre de 2026
Respuesta de Poole Lighting Factory Shop
Thank you so much for your fantastic review! We’re absolutely delighted to hear you were so happy with our service, packaging and prices. It’s wonderful to know our team could help you find the matching lamp, and we really appreciate your kind words and recommendation. Enjoy your lamps!
Excellent deals..
Excellent deals... Remarkably quick delivery. Excellent product carefully packaged ... What's not to like?
10 de agosto de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your great review!
Respuesta de Poole Lighting Factory Shop
Happy to hear you has a hassle free experience!
Good price and good service
5 de septiembre de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your review
Re- chargeable table lamp
I could match the light I had bought from John Lewis - so I am very pleased - excellent delivery - fast and beautifully packed - thank you
13 de agosto de 2026
Respuesta de Poole Lighting Factory Shop
We're happy to hear you found a match for your light and enjoyed your experience with us!
Respuesta de Poole Lighting Factory Shop
Thank you!
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review
Excellent buying experience
Excellent buying experience. The description of the glass shade was accurate and very helpful, and I received plenty of updates regarding delivery. The item was also extremely well packaged and arrived safely. Would definitely recommend.
10 de septiembre de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind words and glad to hear you are happy with your buying experience
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.