Did exactly what was promised. We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect pro... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would c... Ver más
La empresa ha respondido
I found exactly what I was looking for, a discontinued light shade from John Lewis. We bought one in the sale and then realised we needed two for the room and after searching ebay and a lot of googlin... Ver más
La empresa ha respondido
Two lamps delivered in good time with great tracking and well packed. Lamps only had two pin sockets but when l contacted Poole lighting factory they sent adaptors by 1st class post arriving next day.... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de iluminación
- también en la categoría
- Mayorista de artículos de iluminación
- Proveedor de bombillas
Escrito por la empresa
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Escrito por la empresa
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Información de contacto
9 Cabot Lane , BH177BY, Poole, Reino Unido
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Excelente
633 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Glass Lamp Shades - Excellent Service…
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful.
Ordering process / website was very easy to navigate.
Postage and delivery extremely efficient. Items extremely well packed (as quite fragile items) - no damage on receipt.
No hesitation at all in ordering from Poole Lighting again
13 de abril de 2026
Respuesta de Poole Lighting Factory Shop
Thank you so much for your kind and detailed review!
We’re really pleased to hear that our team was able to assist you quickly with your query and that you found the ordering process straightforward. It’s great to know your glass lamp shades arrived safely and that our packaging and delivery met your expectations, especially with such delicate items.
Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Warm regards,
Maja
Respuesta de Poole Lighting Factory Shop
Thank you for your review
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review
Respuesta de Poole Lighting Factory Shop
Thank you for your review
Great overall experience
Beautiful light, half the price of other places for the same product and great quality. Customer service was fab, quick responses, helpful and professional. Would definitely use again.
18 de marzo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your review. We really appreciate it
Great advice and great products
Great advice, such value and they sent super fast.
8 de abril de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review!
Respuesta de Poole Lighting Factory Shop
Thank you for a kind review!
Lovely expensive looking light at a…
Lovely expensive looking light at a great price! So much cheaper than another retailer. Fast postage. Thanks!
30 de marzo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for a kind review!
Very good service price and product…
Very good service price and product used them twice now cant fault them
5 de abril de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review!
No quibble 3 year guarantee
You gave me a new garden bollard without fuss as mine has ceased to work after a year. No quibble guarantee 3 year warranty.
23 de marzo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review!
The product I needed at a reasonable…
The product I needed at a reasonable price, delivered quickly
30 de marzo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review!
Great lights and fast delivery
26 de marzo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review!
Incredible value and good quality…
Incredible value and good quality lights. I bought a bathroom flush fit light and two wall lights and I couldn’t be happier. All packaged really well and delivered promptly. Highly recommend.
28 de marzo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review! We really appreciate it.
Description and delivery spot on
The light was exactly as described. Delivery was prompt and the light was packed really well. I'd have no hesitation in buying from Poole Lighting Factory Shop again or recommending them 🙂
13 de marzo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review! We really appreciate it.
Respuesta de Poole Lighting Factory Shop
Thank you for your review!
Tablelamp as described in the…
Tablelamp as described in the description. Will definitely make more purchases.
15 de marzo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your review :)
I needed a replacement external light…
I needed a replacement external light to match the brand I had. I found Poole Lighting factory online and bought it cheaper than where I bought the original lights. It was delivered quickly and easily so a positive experience all round. Thank you!
15 de marzo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you so much for your kind review!
We’re really pleased to hear you were able to find a matching light at a better price, and that your order arrived quickly and smoothly. It’s great to know you had a positive experience with us from start to finish.
We truly appreciate your support and hope to help you again in the future!
Kind regards,
The Poole Lighting Team
Excellent service
Very good price, delivered as promised the next day. Very pleased with the product.
12 de marzo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review!
Fast delivery / beautiful lights
Fast delivery. Beautiful lights in perfect condition. I have placed 2 orders with them so far, both great experiences. Thank you.
6 de marzo de 2026
Respuesta de Poole Lighting Factory Shop
Thank you for your kind review! We really appreciate it!
Respuesta de Poole Lighting Factory Shop
Thank you for your review
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.