PoshBurn Opiniones 

828
•
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I received my parcel very quickly and also had a free gift inside,which was a lovely surprise. I bought two of the Autumn wax melts and they are both beautiful,the pumpkin one is my favourite. Excelle... Ver más

Valorada con 4 estrellas sobre 5

I’ve been using PoshBurn for a few years, their wax melts are amazing, my favourite is OmbryN. I would highly recommend.

Valorada con 1 estrellas sobre 5

avoid,avoid,avoid I ordered the Kreed REFILL but they send me the wrong item. I immediately emailed them about the mistake but I never received a response this is by far the worst customer service... Ver más

Valorada con 3 estrellas sobre 5

Used this company a few times but the last few times the melts lost their scent within a day, usually lasted a few days previously which is a shame as I loved the halfetti scent it used to make my hom... Ver más

Información sobre la empresa

  1. Tienda de velas
  2. Proveedor de fragancias, aromas y saborizantes
  3. Tienda de decoración e interiorismo
  4. Tienda de regalos

Escrito por la empresa

PoshBurn is a family run business specialising in Luxury Home Fragrance Our products are Designer inspired & Vegan Friendly Handmade / hand poured with love in our workshop in Liverpool and famously known for our highly fragranced Soy Wax Melts, Reed Diffusers Candles, Fabric Sprays and much more


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

828 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(828)

39 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Loyal customer but standards slipping

I've been buying from Poshburn for years now but I've noticed in the last year their standards slipping. I got a wax burner last Christmas that arrived smashed and never received I replacement which they said they would send and then I was being ignored. The last few orders of wax melts have been missing items, again I'm being ignored and my money not refund for items not sent.
Very sad about this as I loved getting parcels from them but starting to look elsewhere due to sevice

31 de diciembre de 2023
Valorada con 1 estrellas sobre 5

Order never arrived and still waiting for refund... 6 WEEKS LATER

Ordered a candle and some wax melts, in November and didn't arrive in time for Christmas. Didn't arrive at all in fact, have emailed the company 7 times and still haven't heard back from them. I have requested my money back and am still waiting over 6 weeks later. I appreciate it's a small family business, and I was patient with them in the beginning because I understand parcels go missing and sometimes these things cannot be helped, however to keep money that has been paid for an item that hasn't been received by a customer and go radio silent on them is appalling. Absolutely terrible customer service, will NEVER be buying from here again and I discourage anyone else to buy from here because your money may be taken and you will end up without anything even arriving.

3 de enero de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Refills

Ordered a refill for a diffuser, didn't even come halfway up the bottle. A complete rip off.

20 de noviembre de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Loved my products

Loved my products. Deliver was quite slow and two items were missing. I had to get in touch to find out why! They then sent me an email with an explanation 😕

23 de noviembre de 2023
Valorada con 1 estrellas sobre 5

No contact from the company and no delivery order on the 20 November and still not received by the 3rd December

Do not purchase from this company. I ordered a number of items on the 20 November, it is now the 3december.

I have contacted the seller a number of times trying to establish where my order is. The order amounts to just under 100 pounds.

There was no tracking number.
Despite numerous emails I have had one reply on the 27 November stating the order will be dispatched on the day they replied.

It clearly was not and I’m still trying to contact the company without success. There is no phone number, there is an address for returns which is in Sefton Liverpool but that address appears to be registered to another company, nor is the company registered with companies house.

Now I have to try and obtain my money back via the bank by raising a dispute.

Why would a company advertise if they can’t fulfil orders and show a complete disregard for their customers.

As stated, i strongly advise not purchase from this company. Trust cannot be established and commutation is non existent.

I would have liked to have uploaded the screenshots I took of the attempts I made to contact this company, but it seems there is no option to do this on this site.

I will find another way.

Poor and shoddy services, they take your money though so beware

3 de diciembre de 2023
Opinión espontánea
Logotipo de PoshBurn

Respuesta de PoshBurn

Hi Paula,


We can see you ordered on the 20th November which was Black Friday week our busiest time of year for that reason we put banners on the website and also a message a checkout that it can take up to 10 working days for dispatch, reason being all products are handmade to order by our small team

We did email you letting you know your order was due to be dispatched and also refunded your shipping fee and upgraded you to a signed for service for any inconvenience caused

After tracking your order with Royal Mail we can see they tried delivering it twice to your address but nobody was home to collect it we’ve emailed you with an update but not heard back

Thanks for your feedback

Valorada con 5 estrellas sobre 5

Got it sorted

The mark of a good business is how it responds when things go wrong. My delivery failed initially, but after bringing it to Poshburn's attention, they got on the case, investigated and resolved the issue. That is the sort of service we all want and my initial dissatisfaction has been completely resolved. I now have no hesitation in using and recommending Poshburn.

21 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The most beautiful candles

The most beautiful candles! I have done my shopping around but these are 100% the best! They look just as gorgeous as they smell. The smell lasts for hours on end. You get what you pay for! I love shopping here! Thank you Poshburn!!

17 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love shopping with posh burn ther wax…

Love shopping with posh burn ther wax melts smell lovely all so had sprays from them i just love them i got the teachers some small gifts last xmass grate value for money definitely a yes from me👍

28 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous products

I have used Poshburn for a while now. Fantastic service & there Candles wax melts, room spray & diffusers smell absolutely amazing. Highly recommended.

6 de noviembre de 2023
Opinión espontánea

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