Potclays Opiniones 

Sarah was really helpful on the phone today, she went above and beyond to help me sort out my order and was really happy and friendly x

Fantastic communication from Potclays and one of my items wasnt in stock, but Michelle sorted it straight away.

Thank you Michelle

Lorraine

I highly recommend Potclays. They are an established great quality company. I recently had a query about an order I had placed, and Michelle was so helpful with this! Their clays are the best also.

Fantastic service received from everyone at Potclays. I needed help with choosing clay and was advised by two members who both had a wealth of knowledge. I wish I lived in Stoke because I’d be visiting everyday to purchase glazes!

Always had good experience. Fast delivery. Any problem sorted quickly.

What an amazing service!.
I ordered glazes at 715 pm one evening after running out ( I have appalling admin )
Emailed Potclays the following morning asking if they could hasten my order, and 24 hrs later, I have my glaze. Brilliant service! I should say, I live in Devon too which is miles away! Thank you soo much x

Great service from Potclays. But the courier failed to deliver when they said they would. Package was delayed 24 hours but no explanation offered.

Friendly, efficient and knowledgeable, I’m always happy buying from Potclays!

Two of my items (despite robust packaging) arrived damaged. I emailed Sarah and received a prompt response. Within a few hours replacement items had been sent by next day delivery. No questions or haggling over returns and refunds which was reassuring. Brilliant customer service and a great reason to buy from Potclays.

We've been working with Potclays for a while now and they have been amazing - always willing to do everything they can with anything we need help with.

Fern is a pleasure to deal with - always really fast responses and super reliable!

The Pottery People

Outstanding customer service from Fern, helped me with a large order which came the next day! Lovely friendly correspondence, not an AI bot in sight 😉 100% recommend

Shockingly slow lead time in delivery compared to other suppliers.
Label for my order was generated on the Friday by FedEx at 2.13am . Called Tuesday as still not received. Was told it’s still in the warehouse and might be picked up by FedEx today being Tuesday so might receive it by Wednesday or Thursday. The There was a mixup in the warehouse and somebody hadn’t done something they should have done. Long story short I won’t get my order until five or six days after it was ordered.
Customer service constantly quoted lead time of 4-7 working days but really when you’re spending £9.50 for delivery and it’s not the fault of FedEx I would have expected better.
If you’re looking for good delivery times and customer service I would go with Bath Potters Supplies or Hotclay both of whom have been excellent.

Sarah got back to me straight away -really helpful and was able to make my changes as required.

Wished I could give them more stars for the customer service efficiency and a brilliant stock of items on their website. Will definitely order future items through Potclays.

I had a panic and needed kiln furniture and glazes quickly to be able to complete work that was urgently needing done.
Im usually very happy with rhe normal delivery times but was stressing I wouldn't get it in time. I emailed asking if it could be delivered faster and, for a small extra fee, Sarah very quickly and kindly advised me that I could get it next day as long as I advised her before 3pm.
This has all been taken care of and now I am a little less stressed than I was originally.

Fantastic customer care. Far superior to some other companies I have used.

Will continue to use Potclays but will try and be more organised in future, but know they can help if I need them

Along with an incredible amount of stock and supplies, PotClays have an exceptional, knowledgeable customer service team! I’ve had a couple of issues that needed to be addressed regarding glazes and tools. Both have been dealt with professionally. Fern in particular, has paid diligence to the final resolution!

I telephoned Potclays to get some advice on clay that we were considering purchasing for our SEN College students. The lovely ladies in Sales and Finance were super helpful, answered all of my queries, set up our new account and helped me throughout the order process.

Sarah was great, very prompt & answered all of my questions. Really helpful, many thanks!

Sarah was amazing! helped with custom gift wrapping and specific requested date.

Great customer service from Gemma - faulty product was replaced with a suitable alternative at no cost to me. Speedy response and friendly and polite communication throughout