I moved house and Power NI moved with me, entirely seamlessly, simple update to their easy to use website -thanks to Power NI for making this so straightforward. They even have a whatsapp chat just i... Ver más
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Consulta las opiniones de los clientes
Left me in tears, didn’t help me at all. Refuse to close accounts even though we have paid our bill and are no longer there. Sending us bills of thousands of pounds despite no one in premises for tw... Ver más
La empresa ha respondido
Great experience with the gentleman I was talking to on the phone, he was very thorough and went through everything with me about my bill. I would be more than happy to speak to this gentleman again o... Ver más
La empresa ha respondido
I have been a Power NI customer for many years having had great support, and after moving home decided to continue with Power NI. Moving into an apartment presented some difficulties in relation to t... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de energía
- también en la categoría
- Compañía de servicios públicos de electricidad
- Proveedor de energía renovable
Sobre Power NI
Escrito por la empresa
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Escrito por la empresa
Información de contacto
64 Newforge Lane, BT9 5NF, Belfast, Reino Unido
- home@powerni.co.uk
- www.powerni.co.uk
4,2
Muy bueno
1 mil opiniones
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Free cinema tickets which was nice
Got free cinema tickets which was nice. More of that please
13 de agosto de 2025
Opinión espontánea
Respuesta de Power NI
Hi Sally,
Thanks for taking the time to leave us a five star review.
We are glad you were happy with the offers we had provided.
If you need anything in the future, please get back in touch with us.
Kind regards,
Power NI Team
So easy to follow and understand
So easy to follow and understand. No problems whatsoever
14 de agosto de 2025
Opinión espontánea
Respuesta de Power NI
Hi Paul
Thanks for taking the time to leave us a five star review.
We're happy to hear you were satisfied with our services.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
NI perks....not
I would love to use my power NI perks if I could actually register!
I have tried to register, I have sent numerous emails to get password, but never get a reply, and I always check my junk folder.
14 de agosto de 2025
Opinión espontánea
Respuesta de Power NI
Hi Joanne, Thank you for taking the time to leave a review.
We are sorry to hear that you've had issues with your Power NI Perks registration.
Please can you contact us on our customer help line on 03457 455 455 (option 3) and you'll get through to a colleague that will be able to assist you.
Alternatively, please reach out to us on Facebook, X (Twitter) or Instagram.
Thanks,
Power NI Team
While away on holiday my top up card…
While away on holiday my top up card ran out and you cut off my power
There was no email or contact from yourselves to inform me
We are both over seventy years of age and this has never happened before
12 de agosto de 2025
Opinión espontánea
Respuesta de Power NI
Hi Peter.
Thanks for getting in touch.
Unfortunately we do not have any way to know if a customers keypad runs out of credit. It is best to ensure there is sufficient credit on it if a property is going to be vacant. It is a prepayment top up meter and supply will go off if the credit runs out.
We do however offer different billing options which have a constant supply. Please get in touch if you would like more details on this.
Thanks,
Power NI Team
Respuesta de Power NI
Hi James.
Thanks for taking the time to leave us a lovely review.
We really do appreciate it and very glad you are pleased with the service we provided.
Thanks
Power NI Team
Extorted and fed up…
I can't help but feel slightly patronised when sent marketing from Power NI even offering discounted cinema tickets while at the same time having some of the highest charges in Europe. That combined with the fact 71% of us in the UK believe energy should be in public ownership, but our energy system is privatised at every stage: generation, transmission, distribution and supply. We are being ripped off.
13 de agosto de 2025
Opinión espontánea
Respuesta de Power NI
Hi Chris.
Thanks for getting in touch.
Power NI is the only regulated electricity supplier in Northern Ireland.
This means that all Power NI residential unit prices are agreed by the Utility Regulator of Northern Ireland.
This gives customers an additional level of safety and ensures that prices are fair.
Thanks
Power NI Team
no point giving review as they are the…
no point giving review as they are the only provider what smart ass thought of this
11 de julio de 2025
Opinión espontánea
Respuesta de Power NI
Hi Ian,
Thank you for getting in touch,
Power NI is one of a number of electricity suppliers in Northern Ireland. If you would like more information,
Please contact us on our customer service helpline on 03457 455 455 (option 3) or email us at home@powerni.co.uk.You can also reach out to us on our social media via Facebook or X.
Thanks,
Power NI Team
I have been with power ni for 13 years…
I have been with power ni for 13 years and never any issues with them there customer service is second to none
8 de agosto de 2025
Opinión espontánea
Respuesta de Power NI
Hi Michaela,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
New bar code reading a disaster does…
New bar code reading a disaster does not recognise either postcode or mpr number.
8 de agosto de 2025
Opinión espontánea
Respuesta de Power NI
Hi,
Thank you for getting in touch,
Sorry to hear you are having issues,
We would like to look into this for you.
Please contact us on our customer service helpline on 03457 455 455 (option 3) or email us at home@powerni.co.uk.You can also reach out to us on our social media via Facebook or X.
Thanks,
Power NI Team
A really quick response...
A really quick response to a query about a bill and everything resolved very efficiently.
31 de julio de 2025
Opinión espontánea
Respuesta de Power NI
Hi James,
Thanks for taking the time to let us know about your recent experience with our team.
We're delighted to hear that you were able to get your query resolved quickly and that you were happy with the service.
Please don’t hesitate to get in touch again if there's anything else we can do to help.
Thanks,
Power NI Team
Best customer service I've had in years
Best customer service I've had in years
with 3 separate members of the team
on 30/7/25.
A credit to the company.
30 de julio de 2025
Opinión espontánea
Respuesta de Power NI
Hi Eamonn,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Good reliable service
Good reliable service, reasonably priced, excellent problem resolution, communication and efficient billing. No need to do everything againandagainandagain - or work across several linked devices just to pay a bill or get a meter reading in. Keep up the good work!
25 de julio de 2025
Opinión espontánea
Respuesta de Power NI
Hi Henrietta,
Thanks for taking the time to let us know that you found our service reliable and efficient.
We're really pleased to hear this and will pass on your comments to the wider team.
Please don’t hesitate to get in touch again if there's anything else we can do to help.
Thanks,
Power NI Team
I regretted I have sign up for them
Power NI catch me on their famous keypad+ which has so many bugs, that until now, which is already several month it is not working from the first day
do not bother with them...you'll be mislead
21 de julio de 2025
Opinión espontánea
Respuesta de Power NI
Hi Ivan,
Thanks for getting in touch.
We’re sorry to hear you're having issues with your Keypad+.
We’d really like to sort this out for you. You can call our customer service helpline on 03457 455 455 (option 3) or email us at home@powerni.co.uk. You can also reach out to us on our social media via Facebook or X. We’ll get you in touch with our Keypad + team who will look into everything for you.
Thanks
Power NI Team
All went very well and nice people to…
All went very well and nice people to talk to it was no bother to them to get it sorted thank you
30 de junio de 2025
Opinión espontánea
Respuesta de Power NI
Hi William,
Thanks for taking the time to let us know about your recent experience with our team.
We're delighted to hear that you were able to get your query resolved quickly and that you were happy with the service.
Please don’t hesitate to get in touch again if there's anything else we can do to help.
Thanks,
Power NI Team
Quick response, effective solutions, and professionalism in communication
You have the best customer service ever.
I thank you from the bottom of my heart ❤️
26 de junio de 2025
Opinión espontánea
Respuesta de Power NI
Hi Rami,
Thanks for taking the time to write a positive review.
It’s great news to hear that you’re happy with the service you’ve received from us. We are delighted to have you as our customer.
Please don’t hesitate to get in touch again if you have any queries.
Thanks,
Power NI Team
Worst system ever
As usual unable to pay bill online. Reported the problems twice still as bad as ever.
25 de junio de 2025
Opinión espontánea
Respuesta de Power NI
Hi David,
We are sorry to hear you are having issues with our online payment system.
We would like to look into this for you. Please contact us on our customer service helpline on 03457 455 455 (option 3) or email us at home@powerni.co.uk.You can also reach out to us on our social media via Facebook or X.
Thanks,
Power NI Team
The team dealt with my inquiry
The team dealt with my inquiry, quickly and directly. I was told what I need to do and the evidence they needed to sort the problem . Which I did and the issue was rectified straight away. This is a great service 👏
19 de junio de 2025
Opinión espontánea
Respuesta de Power NI
Hi There,
Thanks you for taking the time to leave such a lovely review.
We really appreciate it and are delighted you are happy with the service you received from us.
If you do need anything again in the future please just get back in touch.
Thanks again,
Power NI Team
The app is awful
The app is awful, constantly having issues.
Tonights is that i cant retrieve my top up code so I have the option of the meter ringing for hours tonight and this morning or buying another top up so see me through until they provide me with the last code.
Very poor service. Worst app I’ve known
18 de junio de 2025
Opinión espontánea
Respuesta de Power NI
Hi Joanne,
Thanks for your feedback.
We're sorry to hear that you have been experiencing issues with the Power NI app.
Please reach out to us with your details so that we can offer support.
You can email us to home@powerni.co.uk, phone us on 03457 455 455 (option 3) between 9am and 5pm (Mon-Fri), or send us a message via social media.
Thanks,
Power NI Team
The App is dreadful
The App is dreadful, never worked properly and always had to go to a shop to top up. Company extremely difficult to get in touch with.
16 de junio de 2025
Opinión espontánea
Respuesta de Power NI
Hi Deborah,
Thanks taking the time to leave us a review and we are sorry to hear this.
We would like to look into this for you. Please contact us on our customer helpline on 03457 455 455 (option 3), by email home@powerni.co.uk ,or alternatively reach out via our social channels with your details.
Thanks,
Power NI Team
THERE PRICE ARE GREAT.I WAS WITH YOU…
THERE PRICE ARE GREAT.I WAS WITH YOU BEFORE I REGRETLEAVING.THE OTHER ELECTRIC SUPPLIES SAY THERE CHEAPER.WHEN I GOT THE BILL THEY BILL WAS HIGHER WHAT THE SAID.I WOULD RECOMMEND POWER NI TO EVERYONE.MANY THANKS.
5 de junio de 2025
Opinión espontánea
Respuesta de Power NI
Hi John
Thanks you for taking the time to leave such a great review.
We really appreciate it and are delighted you are happy with us here at Power NI
If you do need anything again in the future please just get back in touch.
Thanks again,
Power NI Team
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