I moved house and Power NI moved with me, entirely seamlessly, simple update to their easy to use website -thanks to Power NI for making this so straightforward. They even have a whatsapp chat just i... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Left me in tears, didn’t help me at all. Refuse to close accounts even though we have paid our bill and are no longer there. Sending us bills of thousands of pounds despite no one in premises for tw... Ver más
La empresa ha respondido
Great experience with the gentleman I was talking to on the phone, he was very thorough and went through everything with me about my bill. I would be more than happy to speak to this gentleman again o... Ver más
La empresa ha respondido
I have been a Power NI customer for many years having had great support, and after moving home decided to continue with Power NI. Moving into an apartment presented some difficulties in relation to t... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de energía
- también en la categoría
- Compañía de servicios públicos de electricidad
- Proveedor de energía renovable
Sobre Power NI
Escrito por la empresa
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Escrito por la empresa
Información de contacto
64 Newforge Lane, BT9 5NF, Belfast, Reino Unido
- home@powerni.co.uk
- www.powerni.co.uk
4,2
Muy bueno
1 mil opiniones
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I moved house and Power NI moved with…
I moved house and Power NI moved with me, entirely seamlessly, simple update to their easy to use website -thanks to Power NI for making this so straightforward. They even have a whatsapp chat just incase there are any issues but I didn't need it. Excellent service!
28 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Nichola
Thanks for leaving us such a lovely review!
We are pleased to hear you are happy with your experience with us.
If we can help with anything else in the future please just let us know.
Thanks
Power NI Team
Power ni is an excellent company!
Power ni is an excellent company and are so helpful, even switching is so simple to do. Brilliant!
27 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Jo
Thanks for taking the time out to leave us such a lovely review.
We really do appreciate it and are so happy to hear you are pleased with the service you received.
We hope you have a lovely day!
Thanks
Power NI Team
Respuesta de Power NI
Hi Patrick.
Thanks so much for taking the time to leave us a positive review!
We hope you have a great day.
Thanks,
Power NI Team
The process was easy to follow and the…
The process was easy to follow and the information was helpful. Thank you for your assistance.
25 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi,
Thanks so much for leaving us a positive review.
We really do appreciate your feedback and hope you have a great day!
Thanks
Power NI Team
Excellent knowledge
Excellent knowledge , spoke nicely listened alot and dealt with my problem immediately.
23 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Cathy,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
POOR POOR POOR
Poor service, made promises but yet to be delivered. Wish I hadn’t bothered wasting the hours trying with Power Ni. Will switch provider as soon as possible
21 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Helen
We are very sorry to hear this. If you would like to Private message us with your details we will be happy to look into your account and endeavour to resolve any issues you are having. Thanks, Power NI Team
Billing process is not fit for purpose
Billing process is not fit for purpose. Customer service is useless, standard generic answers.
21 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Mr Ritchie
Sorry to hear that you are not satisfied with the service you have received from us. We would love to look into this for you and assist with any queries you have. If you would like us to do this please just private message us with your details.
Thanks
Power NI Team
Very nice on the phone, follow up service excellent
Very nice on the phone. They were able to cope with the second very old meter, which didn't do anything. Agreed to come out and remove at no charge. Would put me on an open monthly bill that didn't tie me in and I could change and switch. The man that came out was lovely. Polite, knowledgeable, friendly, careful. And took pictures for me.
8 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Deborah,
Thank you for taking the time to leave a review.
We are glad to hear you were happy with the service received.
It is NIE Networks who completed the appointment for changing the electricity meter.
Should you need anything further, please do not hesitate to get in touch.
Thanks,
Power NI Team
First class customer service from Power…
First class customer service from Power N I
13 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi James,
Thank you for taking the time to leave us a great review.
We're delighted that you were happy with the service provided.
If we can help with anything else please get in touch.
Thanks
Power NI Team
Everything laid out and easy to follow
10 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi,
Thank you for leaving us a review.
It’s great to hear that you found everything easy to follow. If we can do anything to help, just let us know!
Thanks
Power NI Team
Power NI Agent was amazing
The Agent i spoke to was brilliant. Helpful understanding, and went above and beyond to help me .
9 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Liam,
Thanks for taking the time to leave us such a positive review!
We’re delighted to hear that you were pleased with our agent, and we’ll be sure to pass this on to them.
If there’s ever anything else you need, please don’t hesitate to get in touch.
Thanks
Power NI Team
the lady i got 2nd time on phone today…
the lady i got 2nd time on phone today was brill tho the forst lady on call was helpful to got sorted and she made sure my code worked thanks again
9 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Oonagh,
Thank you for taking the time to leave a positive review.
We are delighted to hear you were happy with the service received; we will make sure to pass it on.
Should you have any further queries, please do not hesitate to get in touch.
Thanks,
Power NI Team
Great experience
Great experience with the gentleman I was talking to on the phone, he was very thorough and went through everything with me about my bill. I would be more than happy to speak to this gentleman again on any future calls.
8 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Shirelle,
Thank you for taking the time to leave such a Fantastic review. We really do appreciate it.
We are delighted to hear you were so happy with the service that was provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
A very quick and positive response to…
A very quick and positive response to my problem.
6 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Aodhan,
Thanks for taking the time to leave such a positive review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Respuesta de Power NI
Hi Gillian,
Thanks so much for leaving us a positive review.
We really do appreciate your feedback,
If you need anything else, please don't hesitate to get back in touch.
Thanks
Power NI Team
Power northern Ireland is the best and cheapest a d that us the undoubtedly the truth no other company can compete
I was facing an issue i had run out of credit i didnt understand power ni £3 friendly credit so I was delighted as I couldn't topnup until the next day a great service the lady was very well spoken and even sounded compassionate as I am severely disabled I did sound desperate
5 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Gerard,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
I was very impressed with nipower staff…
I was very impressed with nipower staff while finding out I was at fault the did not respond in a negative way the were even more helpful and sorted out the problem in a very short time .
29 de septiembre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Cyril,
Thanks so much for leaving us a positive review.
We really do appreciate your feedback and hope you have a great day!
Thanks
Power NI Team
So simple to complete the form and they…
So simple to complete the form and they do all the work of switching to them.IDIOT PROOF
2 de octubre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Brian,
Thank you for taking the time to leave us a great review.
We're delighted that you were happy with the service provided.
If we can help with anything else please get in touch.
Thanks
Power NI Team
Respuesta de Power NI
Hi Libbie,
Thank you for taking the time to leave such a positive review!
We are delighted to hear your query was resolved quickly.
If you need any help in the future, please do not hesitate to contact us.
Thanks,
Power NI Team
Left me in tears
Left me in tears, didn’t help me at all. Refuse to close accounts even though we have paid our bill and are no longer there. Sending us bills of thousands of pounds despite no one in premises for two years. If any one else experiencing the same write an open letter to their shareholders Energia and contact their regulator. We are now moving all 11 of our accounts to another supplier.
21 de septiembre de 2026
Opinión espontánea
Respuesta de Power NI
Hi Jacqueline,
Thanks for taking the time to get in touch and leave a review.
I am very sorry to hear you had not been able to close your accounts,
We understand the frustration you've experienced and apologise.
We would like to assist you the best we can.
Could we please ask you to email our care team on Business@powerni.co.uk with your full name,
address and post code, to help us investigate this matter for you.
Thanks,
Power NI Team
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