"I have used preloved before and been absolutely happy with the experience. Recent experiences have ruined this. I have had an advert placed and awaiting review for over 1 month now. If I try to creat... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
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Consulta las opiniones de los clientes
Having been a member for fifteen years, following this renewal (I paid twice) All adverts kept in editorial review for up to two months! All emails unanswered , no contact number! Informed them that u... Ver más
La empresa ha respondido
I have been a Preloved premium member since March 2011. This year l downgraded to Full membership as l was spending more on membership than selling. Mostly because 17 adverts have been awaiting revi... Ver más
La empresa ha respondido
Not really satisfied with the service ordered furniture which was shown as fully assembled on recieving it found it was flat packed. Didnt keep to delivery day either. Not really recommended.
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Escrito por la empresa
Información de contacto
Reino Unido
- www.preloved.co.uk
1,8
Malo
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
After refusing to renew an Ad that had…
After refusing to renew an Ad that had been relisted twice before. Today Katie relisted it
13 de enero de 2025
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Problem sorted in a jiffy.
I emailed Preloved about an issue with membership. I received a reply from Katie, who quickly sorted my issue out.
Thank you, Katie. All is good now.
8 de enero de 2025
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
preloved is one of the best sites. …
preloved is such an easy site to either sell, or buy on. Any problems, and the reply very quickly, and sort things out. I have used Preloved for quite a few years, and find it is brilliant. Would recommend it to anyone.
10 de enero de 2025
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Katie was very helpful and solved my…
Katie was very helpful and solved my problem straight away. Very polite and helpful
9 de enero de 2025
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good communication and ease of use
Really quick and easy to use and Megan who I have spoken to with regards to my advert has been so helpful and quick acting on my requests!
8 de enero de 2025
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
extra photo on advert problem
I have been trying to upload extra photos on app. I contacted preloved and Katie did the job for me within minutes
Thank you Katie
7 de enero de 2025
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good level of service offered by Katie.
Due to the number of characters in my advert title, I was not able to change the price of my items. Katie showed a very good level of customer service by changing these for me in short order.
6 de enero de 2025
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Helpful staff with account issue
Sally was really helpful in dealing with a recent issue that arose with my account.
6 de enero de 2025
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Customer Service
I submitted an ad which seems to stuck at waiting for approval for quite a few hours.
I contacted customer services to advise that my ad is still waiting approval.
I received an email back from Sally at customer services who apologised for the delay and approved the ad immediately.
Many thanks Sally for your help to resolve the issue.
5 de enero de 2025
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
This used to be the first site I went…
This used to be the first site I went to if I wanted to buy or find a home for a dog. It only cost a fiver per yr and was worth every penny. I just went to the site to look for a dog as my 13yr old has died and it was impossible to read the ads because of pop up ads designed to make me click on them by accident made it impossible. I wont be using this site any more
2 de enero de 2025
Opinión espontánea
Respuesta de Preloved
Hi Sharon,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Great customer service
Sally has been most helpful in helping with my enquiries.
Thank you very much.
31 de diciembre de 2024
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
ABYSMAL USELESS SITE NOT FIT FOR PURPOSE
WHAT AN ABSOLUTE ABOMINATION THIS SITE HAS BECOME. IT IS FULL OF ADVERTS NOW COVERING THE CONTENT OF EVERY OTHER PRIVATE ADVERT, AND THE POP-UP MINI ADVERTS WITH THE WOKE COLOURED KNEES ARE SICKENING. THERE IS NO UPDATE BUTTON AVAILABLE TO REFINE SEARCHES. ONE CANNOT SEE THE PRIVATE ADVERTS DUE TO THE ADVERTISING ADVERTS CONSTANTLY COVERING THE CONTENT. I GOT RID OF THE APP A LONG TIME AGO BECAUSE I CAN'T SEE WHAT'S FOR SALE, DUE TO MULTIPLE ADVERTS COVERING THE CONTENT. THIS SITE HAS ALWAYS BEEN AWFUL, BUT GOT FAR WORSE IN THE LAST SIX MONTHS.
28 de diciembre de 2024
Opinión espontánea
Respuesta de Preloved
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
I found Preloved very helpful
I found Preloved, easy to use. When I placed my add I missed some information,Sally was extremely helpful in me correcting the information and placing my add live
23 de diciembre de 2024
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally emailed me back following day…
Sally emailed me back following day with my information very helpful thank you
18 de diciembre de 2024
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quick communication and a website that…
Quick communication and a website that is very easy to use :)
17 de diciembre de 2024
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Efficient and polite.
Sally was quick, polite and to the point.
17 de diciembre de 2024
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally dealt with my email with great…
Sally dealt with my email with great speed response and very polite my issue was dealt with immediately thank you
17 de diciembre de 2024
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally was absolutely fantastic.
16 de diciembre de 2024
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Preloved is in theory a good website
Preloved is in theory a good website, but I don't think it has a lot of traffic, as in it isn't as popular as something like Facebook, or Ebay. Like everything online these days, you have to be aware of scammers. I have had a couple of experiences with that, and the customer service at Preloved have been quite to respond to say they'll investigate. I'm yet to see the outcome of this, as in one circumstance I have been contacted by the same scammer.
13 de diciembre de 2024
Opinión espontánea
Respuesta de Preloved
HeHello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Had a Hick up yesterday with a preloved…
Had a Hick up yesterday with a preloved colleague called Tommy but I've worked with many that are great. Sally , Emily, an a few others that brilliant at making your adds live. Thanks guys have a great Xmas
16 de diciembre de 2024
Opinión espontánea
Respuesta de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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