Preloved Opiniones 

Verification email repeatedly not sent despite multiple attempts.
I contacted customer services and they (Holly)said they will confirm my email address.this took over a week to do.

It still doesn't work. I give up now, I'll look elsewhere.

I have spent almost 2 days, waiting for my ad to go live. I am told that it is down to an editorial review. One thing to point out. When writing the ad, I was informed that it wouldn't go live as I didn't say how buyers could contact me. In the terms of this site, they ask you NOT to put any contact details in your ad. I noticed many reviews on trust pilot talk about preloved telling members that they couldn't find their account. Now wait a minute! We get an email telling us that the money we have paid for membership has been received & that we can start responding to ads straight away. Now either we are hallucinating or someone has their facts wrong. Which is it? I am waiting to get started & would appreciate someone reacting to my situation.

Newsflash!
The item I am trying to sell has a model number but in addition to that, it has a code that relates to that model. There are 2 sizes of this item and I wanted people to know which one I was selling. The website who's name is a river, sells this item and I used the model number they stated. If you didn't know better, you could say that it looked like a telephone number. If you remember, I said something about not stating contact details in your ad.

Well, I created a new ad but this time, I didn't use the model number I'd previously used. I used the code instead. This doesn't look like a telephone number. Guess what?  "Thank you! Success. Your advert will appear online, within the next 10 minutes"

So let me be the 1st one to say I might have jumped to the wrong conclusion, by going straight into ANGRY mode. It may be something to do with how the site recognises model numbers. Whatever the cause, I want to retract my criticism of Preloved and hope that will be a faithful customer of the site. Every day is a school day.

I tried Preloved some years ago and didn't have much success, but as my account is still active, I thought I'd give it another try with a view to membership if it works well.

I submitted 7 ads on 16/12/25. However, only 3 got listed quickly; the remainder showed as 'Awaiting Review' and remained like this for more than three weeks.

I submitted a query via their 'Contact Preloved' webform, but didn't get a response or even an automated acknowledgement.

I tried again the first week of January '26, but the same thing happened. …and again, I got no response when reaching out for help.

What's the point of having a 'Contact Preloved' page and inviting users to "...please contact us" if you're just going to ignore messages?

...and, before you post a template response saying you don't know who I am and can't find any messages, my account name is Vangleton, so take a look and contact me directly first.

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**UPDATE 18/01/26**

As you can see, despite the note in my review quoting my account name, 'Natalia' has posted the expected canned response claiming "...we can't find your account".

Worse than that, she's asking for an 'order number'! What is she talking about? No such parameter exists in the Preloved ad listing procedure or is mentioned anywhere on the site.

...and my ads are still stuck in 'Awaiting Review' a week later!

Accordingly, I've dropped my rating down to 1 star.

I have full membership and have submitted 2 adverts during the last month. They are STILL subject to editorial review, so repeatedly I have asked Preloved via their complaints "system" why the delay. I have no yet received an answer or even an acknowledgement.
Preloved sent me confirmation of full membership on Dec 17th., so why is it they say they are unable to locate my account?

Been trying to list adverts for over a week still not listed I've sent loads of messages but no reply from them I decided to list my birds on a different website

Massive frustration and Dangerous
I created an account on Preloved UK. Apparently my identity needs to be verified by Yoti. I had to submit my passport scan but that was not enough, I had to scan my face, only to be notified that my verification has failed. I am extremely upset that this system has collected so much personal data only to tell me they have failed the identity verification. And guess what, there is no contact point - their help page takes you round and round to nowhere. Avoid if you can.

I cannot see how this is a legitimate company. I have submitted 3 adverts, and have now stopped adding my items due to the pointlessness of this website and how they operate. 31 hours later and no response to messages, no adverts have been added to the website, they just take your money and dont allow you to list anything. I dont believe for one second there are any genuine sellers on this site that would put up with such things if they were serious about their business. I am dumbfounded that anyone uses this site. Absolutely bizarre.

This website its a scam

I used to love Preloved but it has deteriorated to the extent that it is pretty much unusable now. My ad not uploaded, contact us done 3 times - still no reply. When searching it won't update the list when you put in, say, mileage from your address. Unless things improve soon I will be leaving and I suspect many others will too.

I placed an advertisement two days ago and I am still awaiting approval from Preloved. I have contacted them multiple times, yet no one has taken the initiative to respond to me or reply to my emails. I have decided to give up and will no longer utilize their site.

Signed up and paid £15 for a membership, filled all my details in and started to place my items for sale, the next day cannot log in until i get a code sent to my address, this was over a week ago. Sent 3 emails with no response, shocking service, feel i have been scammed, going to stick to Vinted, at least they talk to you

Too many adverts making it very difficult to get around the website. Gave up in the end.

I was so frustrated about not getting into my’ preloved ‘ account until Katie came to my rescue. She was really fast to reply to my message and very helpful. I wish every company had a‘ Katie’ and would like to thank her again for her help .
Jane Cruickshanks

Speed of response and care of the customer service teaam

Sally resolved my membership query very quickly and I’m happy with the efficient service I received from Preloved. Thank you!
Frances

Katie was very helpful at answering my queries on why some of my adverts were declined, very friendly and swift

I am writing to express my sincere thanks for your prompt assistance with my recent advertising issue.
I had previously experienced a problem where my ad was not showing as live on the platform. I sent an email regarding this, and I was very impressed by the speed of your reply.
Thanks to the quick action and help, particularly from Megan, my ad is now live. I truly appreciate the excellent support I received.
Thank you again for your efficiency and assistance!

I didn’t find what I wanted but the site was easy to understand and navigate. Holly was really good at sorting out my problem when I wanted to cancel my membership due to financial reasons. I would join again in the future.

I needed to change my login email address, and Katie was quick to respond and gave great customer service.