The rates they provide online are competitive. Once you move all of your items in, they begin steady rate increases. This month they attempted a 40% rate increase on one of my units. Our local facili... Ver más
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Consulta las opiniones de los clientes
Everything was easy to set up at the Scarborough Maine location. I was able to do everything online so that I can access the unit immediately. Matthew called and assisted me through the set up of the... Ver más
Tried to get temporary rental before investing in real estate in new area. Bathroom leaked water and hot water heater was out. They said they would fix it. Paid intro fees. 5 weeks later, still more e... Ver más
Maybe there is a reason for so many bad reviews...bad management in Cartersville, GA? Worst experience ever! I was a customer for 10 years. Either they needed my camper space for a new building o... Ver más
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BEWARE OF PRIME STORAGE
BEWARE OF PRIME STORAGE
Prime Storage has been a terrible experience. I had S&E Mini Storage for 28 years. They were easy to deal with, and ALWAYS responded to complaints and concerns. They also had nice friendly employees, and even a clean rest room. Now it is a disgusting pigsty.
Three years ago, Prime Storage bought S&E. With S&E I always paid in advance at the current monthly rate. With Prime Storage I paid for a year in advance and they charged me the following year's proposed, forthcoming rate. If this wasn't illegal, it was certainly unethical.
Although they sent a letter stating they had a grievance policy they refused to address my legitimate complaint. The person in charge even started yelling at me over the telephone.
Every six months they would send me a letter stating they would need the same proof of insurance. I wouid have to spend my time contacting Travelers to get them to send the same information. I would call Prime and ask them to have the courtesy to contact me upon receipt from Travelers. They said they would but never did. Instead, I would get a letter from Prime saying I needed additional insurance from Prime. Over and over again, every six months I would to go through this. Pitiful customer service!
There is NO customer service. They even have their dumpster locked up so customers cannot dispose of anything. Use another storage facility that actually cares about their clients.
Tony Raymond
973 Circle Drive
13 de julio de 2021
Opinión espontánea
IF YOU CAN AFFORD A $277 RENT INCREASE AT ONE TIME, BY ALL MEANS CHOOSE PRIME!!
If I could give less than zero stars for this NIGHTMARE I would. I signed up only 4 months ago, was promised "stability" in pricing and was even told by Greg that my rate wouldn't go up in 2020 at all in consideration of the Covid crisis. I received an email yesterday morning saying MY RATE WOULD BE INCREASING FROM $188.50 TO $465.50!! I've heard of 20-40 dollar rate increases at worst, NEVER an increase of HUNDREDS at one time! I think a class action lawsuit is in order. At any rate, I have reported them to NYC 311 for this appalling and criminal TRAVESTY!
21 de octubre de 2020
Opinión espontánea
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