Princess Auto Opiniones 

I placed an order for an oil extractor pump while scrolling through I inadvertently order a manual transfer pump for inflating. Not what I wanted. While I was placing the order all over the website was Royal Promise we make returns fast and Simple. That is 100% false. When I realized that I had ordered the wrong item I called 1-800-665-8685, I give my order number to the guy 1003737469 and explain that I do not need this item. That was met with a series of sighs placed on hold twice for a combined total of almost 20 minutes and the first thing he states is just keep it and return it at some point in the future. Not what I wanted to do. Next option is have someone take you to Princess Auto in Kitchener. I live in Guelph approximately an hour away. I then say to him why is it your website says Royal Promise we make returns fast and easy. It does not ask you to click here to find that if you order an item in error that the Royal Promise doesn't apply. The intent of that being to order from Princess Auto you must be perfect and never make a mistake. He finally says he will email me a waybill. A day later still no waybill. I call the number back the lady is abrupt and proceeds to go on and on about the fact this was an error I had made. Thanks for that information I fully admitted I ordered the wrong item. She proceeds to have an argument with me about the Royal Promise. I said to you are lacking in two rules of customer service 1. do not take things personally. I was not annoyed by her at the beginning it was what she was saying about the Royal Promise. I should not have to click multiple spots to know the Royal Promise does not apply to all situations especially when nothing directs you to click here to find limitations or exclusions. She was not happy with this information. 2. don't provide inforamtion that I do not know and then claim it is on the website. The information was not readily available for me to see. Again, there was nothing where the Royal Promise keep appearing that instructed me to click for additional information. She places me on hold and I get transferred to a new person. She tells me the same thing oh you made the error in the order. Yes I ordered the wrong item. Must be nice working at Princess Auto where everyone is perfect and never makes a mistake. Finally, she says I will create a label and send it to your email. She told me multiple times she could create and send a label in 2 minutes. That information is about as accurate as the Royal Promise as it has been over 20 minutes since I ended the call with her and I have no email and no return label. I will wait awhile more than it appears I will have to call back Princess Auto to deal with another customer service agent. This experience is anything but a Royal Promise. It has been a Royal Hell.

Went to Princess Auto in Kingston yesterday inquiring about propane wall heaters and was served by "Daryl". He went out of his way to assist us in gathering information in our decision making and is a real asset employee. Thanks for all the help and we will certainly be returning.

The store in St. Catharines has turned into a disaster. You can barely find an associate, and I don't blame the staff because their staff has been cut(thet tell you). And if you do find one to look for a product, you're often told the item has been in for weeks but is buried in the warehouse. Finding something in Surplus is a joke. The items look like they were thrown at a shelf and whatever hits the floor stays there. It's not only this department, because they all look like a bomb went off. There is product on top of other items or piled behind it because of space, and the labeling reflects this. Most sales tags are nonexistent, or not current. this was my favorite Princessauto store but i'm having second thoughts.

This store (Prince George) is becoming dysfunctional. I requested a item several items. I was told they will receive inventory shortly. I was at the store three times to check for the item. On the last visit I was told they have 24 in stock, but they are on a pallet and people are busy. They advised me to order online and eventually I can obtain the item (i need 3) when it is unpacked. I ordered online. Within 30 minutes |I was notified by email the order is cancelled because of limits on inventory. I called the store. I was told they have 24 and they are on a pallet. I asked how 24 in stock on a pallet became a limit on inventory resulting in cancellation of my order. I was told again they are on a pallet and so on. If they are that bent on not selling their inventory, they can keep the item and I will not buy their precious inventory in the future.

My father was a LOYAL and frequent customer of Princess Auto. He had dementia and in the final months of his life, he began making purchases of items he didn’t need spending a huge amount of money. Princess Auto claims customer satisfaction, but I tried to return items, only a few since most are out of their original packaging to no avail. I didn’t have the receipts, and in the final months of his life, he was confident to provide his phone number. If they look him up it’s shocking how much he did buy there through the years. The lack of assistance or understanding and rudeness of”customer service “ desk clerk was awful. So much for satisfaction guaranteed.

I was wanting to buy a 3 pt hitch grass trimmer that was on sale. However there were none available locally. I inquired about having one shipped in so I could pickup from the store. I was advised that my inquiry was “live” but nothing became of my inquiry. Now the sale is over and still no contact from Princess Auto. Not happy with this customer service.

Don’t believe the PA is the Canadian equivalent of HF - it isn’t. Interesting to see how well they cover specific categories like Kevlar reinforced v-belts, hydraulic fittings and camping gear, and are relatively weaker on hand tools than HF. Product offerings very similar to HF in quality, but pricing on some items seem out of whack - automotive fluids, cleaners, and car cleaning supplies. Imagine most due to tariff on US goods.

Staffing was minimal for a Friday afternoon, with two associates on sales floor and two cashiers up front. Great experience with cashier, certainly made up for lack of coverage in store.

First, I bought a Red Rock 270 in April and I paid an extra $100 to have it delivered to my house but it was dropped off at a store 5 kms away. I had to pay more to get it from the store to my house. Princess Auto did give me an in store certificate to pay for the $100 delivery fee from them. After the first couple of uses the hydraulic cylinder broke because the set screw wasn’t in far enough. It took a couple of weeks to get a new cylinder and then just after I started using it again the base plate that holds the cylinder broke, I was told from an employee that I would have the new part within two weeks but after three weeks I called to see if the part was in but was told it is ordered but can’t give me a time frame for delivery. I’ve had this machine for three months but have only been able to use it for about three weeks because I have been given a runaround for the parts covered under warranty.

Saint-Hubert, QC location: Ordered an item before noon to make it easier to just pop in and grab it instead of having to traverse the store. 24 hours later and this simple item is still not ready and is still ‘processing’. Online customer service made excuses. When I called the store, the rudeness was eye opening. Oh, and the order now shows as being picked up despite use not having left the house. It’s a 40 minute drive and it will now be one we’ll never have to make again.

Hi Princess Auto Management Team,I am writing to share some feedback regarding my visit to your Calgary Southeast location today.While looking for a small item in the store, I was unable to locate it and approached the customer service desk for assistance. A staff member named BARB assisted me, but unfortunately, her response was quite rude and unwelcoming.This was surprising and hurtful, especially since I observed her treating other customers with kindness and respect right after our interaction. I am not sure why my simple question caused such a negative reaction, but it left me feeling very uncomfortable.I value shopping at Princess Auto and wanted to bring this to your attention so it can be addressed internally. I hope my next visit will reflect the great customer service your store is normally known for.

Je dois ajouter mon commentaire dans la chaudière existante des mauvaises expériences ave cette entreprise... Je viens tout juste d'acheter une débroussailleuse à batterie PowerFist en vente chez Princess Auto. À $70 ça me semblait une bonne affaire, mais en déballant l'item, je réalise que la batterie n'est pas incluse!! Cette batterie est vendue pour $40 supplémentaires, ce qui rendrait cet achat beaucoup moins attrayant. Étant donné la qualité passable des outils PowerFist, cet argent aurait été mieux dépensé sur un outil d'une meilleure marque , avec une vraie garantie. Après coup, je vois bien qu'il y a une metion en petits caractères sur la boîte, parmi plusieurs mentions inutiles, mais il n'y a aucun autre avertissement, ni à la caisse, ni sur la pancarte de prix. Je considère avoir été eu par ce stratagème malhonnête. Je vais tenter de la retourner, mais je ne retiens pas mon souffle...

July 9, 2026 I came into the Kamloops store and had the super royal service of Leo to fix my wobbly tower fan (that I put together incorrectly). So grateful! then when I was leaving, I noticed my back car door wouldnt close. Again Leo, with the help of Patik came to my rescue. Although they coudn't fix it, they assisted in tying my door closed so I could get home. So appreciative! thanks fellas!

I don’t know about any other stores but the princess auto in Prince George BC has the worst customer service I’ve ever experienced. You look on line and it says they have 10 in stock and you go there and there is nothing on the floor and you get some skippy that would rather be anywhere else tell you it’s in the warehouse so come back tomorrow or next week pathetic

Today, July 2, 2026 at the New Princess Auto on Panet Road was awesome! Knowledgeable, ebullient, friendly staff especially JEREMY in the Surplus area. He offered assistance immediately as there was a question regards to the price of tape. I appreciate the excellent professional customer service! He even accompanied me to the cashier making the sale smooth. BE SURE TO THANK HIM.

My recent online shopping experience with Prince Auto was very bad.
I spend $189.41 to place an order to buy 20 in. High-Velocity Floor Shroud Fan on June 12, 2026.

The spring button is misaligned and stuck inside the slot. It can't pop straight out of the hole to securely lock the two poles together. The poles might slide apart or wobble.

I have always been worrying if the fan will fall apart.

I wrote a review at princessauto.com, but they deleted my review.

Princess Auto store is great. The review is solely on the online ordering process.
Ordered two director chairs May 26th, the order was eventually cancelled without any notification - the order initially placed after the stock availability notification was emailed.
2nd stock available notification stock was emailed and I phoned the customer care - June 2nd.
They helped me order, but order was for the full price not sale. Created a new order for the sale price. However, the full price charge went thru to visa - payment posted June 4.
When calling them, they said they don't have it and can't do anything. How did charge go thru then?

Recent poor experience with an online order on May 22. Received a notice that it would arrive the next day by Fedex. It's now June 10th and the item is lost. Contacted support a week ago to look into it and they said they'll hopefully track the item and someone will be in touch about what happened. Neither of those occurred. I phoned back and found out they planned to reimburse me but never told me. Poor service, poor communication, lost item and they wouldn't replace the item I ordered. Hopefully my reimbursement goes through. What a disappointment.

I was at the princess auto store in the Darmouth Crossing , NS today to buy a propane weed torch. I asked a female employee ( she may have been the manager on duty, not sure) if they had them She told me NO, lots of people have asked for them, but we don't sell them. WELL! I found one, went back to her and told her. Her reply was " They are illegal to sell, and we sell go carts, but theyre also illegal to sell as well. She lied on both accounts.

Overall it's a pretty great company.
They sell a lot of budget stuff (seems others forget that when buying and expect miracles) and Princess will back all of it up, basically for life.

Have had a few issues over hundreds of purchases, and they always take care of me. Had no issues returning a bad welder after nearly a year.

That said, the stores themselves are sometimes a bit understaffed and quite chaotic. I assume it's hard to keep up with a million rolling SKUs, and retail staff turnover must be pretty high.

Online support is reasonably quick and while I often have to wait a bit when picking up online orders, they've always got the order correct.

Appreciate that they're Canadian owned and operated as well.

Just went in to the Kitchener store. Boy has customer service declined. It’s almost as if the staff in the store don’t want you there. You’re a bother to them, asked for some assistance with some material cutting and was told by five different people. I’ll be right back. Nobody came back honestly I don’t even know how they’re still open if nobody bothers to try and help a customer. Shameful. Just shameful.