PRJKT RUBYOpiniones 

2940
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was a little unsure about ordering online at first, but it turned out to be super easy and smooth. The doctor asked a few relevant questions before approving my order, which made me feel comfortable... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Overall, Prjkt Ruby is sensational, and I love them. My constructive comments at the moment are A) There is no means on the website to make address adjustments when one is traveling. It must be done b... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Only knocking a star off because the calendar function to book the soonest available doctor was just broken. Then the session itself could not be used on my phone so I had to be on my computer to d... Ver más

Valorada con 5 estrellas sobre 5

Ive used PRJKT RUBY for several years now. I took a brief, 2 year break from birth control medication. But it's wonderful that PRJKT RUBY is just as i remembered. Its affordable, its effortless, and... Ver más

Información sobre la empresa

  1. Farmacia

Escrito por la empresa

Getting access to birth control isn't always easy. PRJKT RUBY is here to change that. Order birth control online, with free consultations and free shipping in discreet packaging. Your purchase supports global contraception access. Just $20/month.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,1

Todas las opiniones

(2940)

23 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The doctor was super nice and helpful

22 de agosto de 2025
Opinión espontánea
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Respuesta de PRJKT RUBY

Olivia, thanks so much for taking the time to share your thoughts. We're so happy to hear that you found the doctor nice and helpful! Please don't hesitate to reach out if there's anything else we can do to improve your experience.

Valorada con 1 estrellas sobre 5

Orders never processed in time

They consistently have issues with their systems that create huge delays in getting your prescription. Their customer support is very unprofessional and for a company that is providing medication they do not care at all about getting it to you when you need no matter when you order.

Update: after I wrote this review I was then also charged twice for the same order.
Will not be continuing to use this service and do not recommend.

20 de agosto de 2025
Opinión espontánea
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Respuesta de PRJKT RUBY

We’re so sorry to hear about your experience. Receiving your birth control on time is essential, and we truly regret that we let you down. We’re usually known for fast, reliable delivery, so it’s upsetting to know we fell short. We’d really appreciate the chance to learn more about what happened so we can make it right for you and improve for other patients, too. Please reach out to our Patient Support team at service@prjktruby.com or (844) 887-7829. We're here to help and hope you can give us another chance.

Valorada con 5 estrellas sobre 5

You guys made it great and easy to get…

You guys made it great and easy to get what I needed!!!! Very quick

7 de agosto de 2025
Opinión espontánea
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Respuesta de PRJKT RUBY

Thanks for your kind review, Paige! We’re so glad to hear the process was quick and easy for you. We’re always here to make getting your prescription simple and convenient!

Valorada con 3 estrellas sobre 5

Easy but not super reliable

The process was easy, although my doctor was switched last minute with no notification (literally minutes before the call was set to start) which I found odd. Regardless, I still enjoyed the doctor I was put with. They were respectful, kind and took their time to explain things to me. I only have three stars because the emergency contraceptive was supposed to be sent to my pharmacy, however, they never received the order for it. Because of this I ultimately went another route for what I needed.

14 de abril de 2025
Opinión espontánea
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Respuesta de PRJKT RUBY

Thanks for sharing your experience, Chey. We’re sorry for the last-minute change and the mix-up with your order. That’s not what we want for our patients. We’re glad your provider was kind and took the time to explain everything. Please don't hesitate to reach out to us in the future if there's anything we can do to help.

Valorada con 5 estrellas sobre 5

Ive used PRJKT RUBY for several years…

Ive used PRJKT RUBY for several years now. I took a brief, 2 year break from birth control medication. But it's wonderful that PRJKT RUBY is just as i remembered. Its affordable, its effortless, and it gives back. This is the number one service i recommended and the only service I see myself using in the future.

25 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Website issues, payment issues, poor customer service operating procedure

My payment method did not go through in my order. When I tried to add a payment method to my account via the website, the new payment method did not save. I called and was told that the payment method needed to be charged manually somehow because the system was not recognizing that the billing address and shipping address are separate. That means I have to wait even longer to be notified whether my payment method has finally been manually charged and my order has been shipped - this was not resolved on the call. Very buggy experience with too many touchpoints and waiting on seeing whether things are working or not.

20 de diciembre de 2024
Opinión espontánea
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Respuesta de PRJKT RUBY

Thanks for sharing your feedback, Nat. I’m really sorry to hear about the trouble you’ve had with our website and payment process. I completely understand how frustrating that must be.

We’re working on fixing these issues, and your experience definitely helps us know where to focus. I’ve passed your case along to the team to make sure we get this sorted out quickly, and we’ll reach out to update you soon on your order.

Thanks for your patience, and please feel free to reach out directly if you have any other questions or concerns.

Valorada con 5 estrellas sobre 5

Very professional and friendly

I am pleased about Dr. Brazile helping me with getting in the pills. Not only did she inform me about the side effect of the pills but she also made me feel validated for not wanting to have kids right now. I was hesitant about getting on the pill but now I feel at ease.

5 de octubre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Being asked the same questions multiple…

Being asked the same questions multiple times while I’m trying to order emergency contraceptives is annoying. Also the option to not have immediate delivery is crazy for a prescription only medicine

16 de septiembre de 2024
Opinión espontánea
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Respuesta de PRJKT RUBY

Thank you for your feedback, and we understand how repeating questions can be frustrating. We’re continually working to streamline the process and will absolutely take your comments into account. For urgent needs, we do offer overnight delivery so you can receive your prescription quickly and safely. We appreciate your input and are always looking for ways to enhance your experience.

Valorada con 5 estrellas sobre 5

Always a Great Experience!

I was a previous customer with PRJKT RUBY and it was easy to start back up and have my order approved within a day. Same medication I've been taking, except this one is the name brand of the generic one that I've been using. Back to what I'm used to. Thank you!

20 de mayo de 2024
Opinión espontánea
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Respuesta de PRJKT RUBY

Thank you so much for your wonderful review, Caroline! We're thrilled to hear that restarting with PRJKT RUBY was easy and that your order was approved quickly. We appreciate your continued trust in us and are always here to support you. If you have any questions or need further assistance, don't hesitate to reach out.

Valorada con 2 estrellas sobre 5

I've had nothing but issues with Prjkt…

I've had nothing but issues with Prjkt Ruby. First order, USPS lost my package and delivered it to a stranger. I spent all day on the phone with Prjkt Ruby, who eventually called it into my pharmacy which made things easier for me. This was March 2024.

Today, I call to see if my autofill order could be sent to the pharmacy, like it was before. I spoke to Leslie, who wasn't the friendliest, but more concerning was that she didn't seem to understand what was going on, from my request to my order issues previously. No notes were left on my file about the issue I had with delivery, and she was stumped by the generic brand listed on my file rather than the name brand their NP prescribed.

All of this was fine until Leslie began asking medical questions. When I inquired, confused as to why she needed this information when Prjkt Ruby already had it from two months ago, she claimed I had to re-submit my medical questionnaire, pay to speak to another NP, and put in ANOTHER order entirely. I did this in MARCH of this year, 2024, almost two months to the day. She claimed I no longer had a script with Prjkt Ruby after they called it into my local pharmacy (due to their shipping issue) and had to do it all over again.

How scammy is that? I am so frustrated and disappointed in my experience. I won't be returning as a customer if I can help it.

7 de mayo de 2024
Opinión espontánea
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Respuesta de PRJKT RUBY

Rebecca, thank you for taking the time to share your feedback. We're truly sorry for the inconvenience and frustration caused by the delivery issue and your recent customer service experience. Unfortunately, the delivery error was due to USPS. While we're glad calling your prescription into the pharmacy helped initially, we apologize for the confusion about our policy regarding prescription transfers.

We want to help make this right. Please reach out to us directly at (844) 887-7829 or email service@prjktruby.com so we can assist you further and improve your experience with PRJKT RUBY. Thanks for your patience as we work to improve our processes.

Valorada con 5 estrellas sobre 5

Very simple and helpful process.

4 de mayo de 2024
Opinión espontánea
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Respuesta de PRJKT RUBY

Thank you for your positive feedback, Elise! We're glad to hear that you found our process simple and helpful. If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help every step of the way!

Valorada con 5 estrellas sobre 5

Excellent experience!

Provider was really kind and helpful and the process of getting my prescription went smoothly.

26 de febrero de 2024
Opinión espontánea
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Respuesta de PRJKT RUBY

Thank you so much for your kind words! We're thrilled to hear about your excellent experience with us. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback!

Valorada con 1 estrellas sobre 5

Changes

Even thought auto renew is 90 days, I get it more frequently. Also, the prescription was changed without talking to me and the new one gives me migraines

20 de febrero de 2024
Opinión espontánea
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Respuesta de PRJKT RUBY

Thank you for your feedback, Brittney. Regarding auto refill frequency, we send refills earlier than 90 days to ensure you never run out of birth control. Each pack contains 28 pills, so sending them every 90 days would be too late. That being said, you may view your next shipping date and turn off auto refill in your account settings at any time.

Regarding the prescription change, pharmacists may substitute generic versions of medications for availability and cost reasons. These generics are therapeutically equivalent. We apologize if the change has caused migraines, and we want to work with you to find the best birth control for you. Please contact Patient Support at (844) 887-7829 or email us at service@prjktruby.com. Thank you for your understanding as we work towards a resolution.

Valorada con 1 estrellas sobre 5

Terrible experience

Having used them for years, I submitted a refill request w/no changes. Suddenly, now the NP just has to speak to me on the phone to "verify info". Jennifer A. proceeds to ask me "why I haven't filled with them since 2021/2022". I said that's not something she needs to know, which she doesn't. She insists that somehow she needs to know that "to gather my medical history". I refuse; then she asks me the date of my last period. Again, I refuse as I'm not providing that info to a company in Utah to keep in their records -- not in 2023 USA, absolutely not. Again, I refuse & state that she doesn't need to know that. And I know she doesn't need to know that because I've literally NEVER been asked to provide that info to them before. I ask for a supervisor & am denied. So I'm refused care at 41 YEARS OLD after decades of using BCP. I ask repeatedly for the medical reasons why she needs to know the answers to those 2 questions & she does not answer. DONE with them, taking my business to a competitor and making a complaint to medical board.

1 de septiembre de 2023
Opinión espontánea
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Respuesta de PRJKT RUBY

Jessica, we appreciate you sharing your concerns about your recent visit with a PRJKT RUBY Nurse Practitioner. Your feedback is essential to us as we always strive to improve our patient experience. We are sorry for any discomfort you felt during the conversation with our NP. Our intention is to ensure the highest quality of care and safety for our patients. The clinical questions we ask are critical to ensuring we are meeting the standard of care for prescribing birth control and above all, protecting your health and safety. We could have made it clearer as to why the NP was asking those questions, and we apologize if you felt we were being intrusive. We value your loyalty over the years, and if you ever reconsider, we'd be more than happy to provide you with great care in the future. We wish you the best with your healthcare journey.

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