Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... Ver más
Localización
Cambiar localizaciónBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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Consulta las opiniones de los clientes
We had a problem with a purchased item purchased a few years ago. The staff were excellent, dealt with the issue professionally and I left the store suitably impressed and would certainly continue buy... Ver más
La empresa ha respondido
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... Ver más
La empresa ha respondido
We visited the Bluewater store on monday and purchased a full set of stainless pots and frying pans. These have, so far, been a great purchase. The excellent advice from Sharon, whose knowledge wa... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa

- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Friendly & very knowledgeable about…
Friendly & very knowledgeable about products enabling us to buy the right thing.
Great staff
As always in ProCook, the staff were very helpful and offered good knowledgeable advice
Es posible que utilice la IA para responderVer más
friendly staff and beautiful products
friendly staff and beautiful products, 10/10, would visit again

Respuesta de ProCook - Bluewater
The shop is very well laid out and easy…
The shop is very well laid out and easy to find things and the staff were very helpful

Respuesta de ProCook - Bluewater
On this occasion
On this occasion, pro Cook had the pans we were looking for. The offer was attractive and we were keen to take advantage. Additional items had to be purchased as the offer threshold was not met initially, a very good marketing ploy!!

Respuesta de ProCook - Bluewater
Staff were helpful in advising me on…
Staff were helpful in advising me on getting the best deal for the saucepans I bought. Plus the 20% off because it was bankholiday.

Respuesta de ProCook - Bluewater
Lovely Young lady (lexis) was extremely…
Lovely Young lady (lexis) was extremely helpful, knowledgeable and polite.

Respuesta de ProCook - Bluewater
Helpful and knowledgable staff member
Helpful and knowledgable staff member. We were very pleased with our purchase and the help we were given. Thank you

Respuesta de ProCook - Bluewater
Bought the tri-ply stainless steel pan…
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had in mind which wasn’t suitable for our type of cooking and hob. The pan itself and a solid quality unit which also looks great!

Respuesta de ProCook - Bluewater
Had exactly what I wanted at reasonable…
Had exactly what I wanted at reasonable price

Respuesta de ProCook - Bluewater
The staffs gave me a brilliant customer…
The staffs gave me a brilliant customer service.
I will go to the branch again and also introduce family and friends.
The products brought was also good

Respuesta de ProCook - Bluewater
Excellent staff who dealt with my query…
Excellent staff who dealt with my query and resolved it efficiently

Respuesta de ProCook - Bluewater
Excellent service
Excellent service. I had to get a water fizzer replaced under guarantee and there was no quibble at all. The lady at the counter immediately replaced it after 21 months, was very sympathetic and helpful. Lovely people! I'm very happy with ProCook.

Respuesta de ProCook - Bluewater
Rude staff in bluewater
I rang the store and asked them to save mugs for me which they happily did. When I got to the store the lady who served us was very rude! Everything seemed a problem, from the fact “I’ve had to go round the store collecting these, that’s why they’re loose” my husband asked if she could possibly wrap the loose ones in something for protection, “well I’ll have to see what I can find “ my husband told her there was bubble wrap behind her, “I’m aware of that “ she snapped “I can only do my best “ as a customer that’s all we asked! I can’t believe the difference between the service in bluewater store compared to Ashford. The gentleman in Ashford was very helpful and friendly.

Respuesta de ProCook - Bluewater
Bought knives for my new kitchen in…
Bought knives for my new kitchen in November started using them February once kitchen was completed 3 months and rather stainless steel has rust all over them

Respuesta de ProCook - Bluewater
Polite and helpful staff
Polite and helpful staff. A good selection of products at reasonable prices.

Respuesta de ProCook - Bluewater
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