We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... Ver más
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Consulta las opiniones de los clientes
Very helpful and friendly staff but not pushy as I was just browsing. I was impressed with the 50% off sale and in the end I did purchase several items.
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... Ver más
Helpful assistant found what I was looking for and carefully checked each item in the box for damage.
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Castle Lane West, West Mall, BH8 9UY, Bournemouth, Reino Unido
- 01202 155674
4,9
Excelente
665 opiniones
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This was just we were looking for and…
This was just we were looking for and at an affordable price.
Helpful service and pleasant staff.
30 de mayo de 2026
attentive staff and friendly advice
attentive staff and friendly advice, great store
3 de junio de 2026
The staff were extremely helpful and…
The staff were extremely helpful and spent time explaining the usefulness of the items we were interested in. Many thanks indeed we were most grateful. Also layout of shop is immaculate!!
2 de junio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de ProCook - Bournemouth
We're glad you found our store inviting and our staff friendly!
Respuesta de ProCook - Bournemouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff seemed genuinely friendly and…
Staff seemed genuinely friendly and helpful without being in any way pushy. Greeted when I came in the door. Great product range and love that this org is a certified B Corp, showing their commitment to people and the planet.
30 de mayo de 2026
Respuesta de ProCook - Bournemouth
We're so pleased to hear our team was friendly and helpful, and that you appreciated our product range. We're also glad our commitment to people and the planet resonated with you. Thank you for your wonderful feedback!
All way friendly and helpful
All way friendly and helpful, from the minute you walk through the door you get a hello which makes you feel welcome.
27 de mayo de 2026
Respuesta de ProCook - Bournemouth
We appreciate you sharing your positive experience! We're so happy to hear our team made you feel welcome from the moment you arrived.
Lovely shop with good product range
Lovely shop with good product range. Displays make choosing products simple. Staff very helpful and knowledgeable
23 de mayo de 2026
Respuesta de ProCook - Bournemouth
We're so glad you enjoyed our shop, product range, and displays! We appreciate your kind words about our helpful and knowledgeable staff.
Respuesta de ProCook - Bournemouth
We appreciate your kind words.
Respuesta de ProCook - Bournemouth
We appreciate your kind words.
Beautiful shop!
First time in this shop and what a lovely shop it is! Found a few bits that we didn't know we needed lol. Staff greeted us and were very friendly and helpful. Will return soon 🙂
25 de mayo de 2026
Respuesta de ProCook - Bournemouth
We're so glad you enjoyed your first visit and found some unexpected treasures! It's wonderful to hear our staff were friendly and helpful. We look forward to your return!
Helpful and friendly staff
21 de mayo de 2026
Respuesta de ProCook - Bournemouth
We appreciate your kind words.
very helpful shopassistant
very helpful shopassistant, een taking our shopping to the car.
24 de mayo de 2026
Respuesta de ProCook - Bournemouth
We're happy to hear our team provided such helpful service, even assisting with your shopping.
Respuesta de ProCook - Bournemouth
We're so glad you enjoyed our products and found our staff friendly! Thank you for your kind words.
Very helpful staff
23 de mayo de 2026
Respuesta de ProCook - Bournemouth
We appreciate your kind words.
I wanted a quick demo of the product…
I wanted a quick demo of the product researched on line. The lady who looked after me was helpful and I am delighted with the way the scales work, making everything simpler when cooking.
17 de mayo de 2026
Respuesta de ProCook - Bournemouth
We're delighted to hear that our team member was helpful and that you are pleased with how the scales simplify your cooking. We appreciate your positive feedback!
Really well displayed products
Really well displayed products to enable a good shopping experience
Friendly and helpful staff on hand to give advice
18 de mayo de 2026
Respuesta de ProCook - Bournemouth
We appreciate you taking the time to leave us this wonderful review! We're so happy you enjoyed our displays and helpful staff.
Sadly I have to return the item as the…
Sadly I have to return the item as the pestle has several cracks in it but I will exchange the pestle and mortar for a new one, after opening it in the shop to check first, as it’s a lovely product that’s reasonably priced.
19 de mayo de 2026
Respuesta de ProCook - Bournemouth
We are sorry the pestle arrived cracked. We appreciate you giving us another chance and checking the replacement in-store.
Respuesta de ProCook - Bournemouth
We appreciate your kind words.
Great service everytime I use this…
Great service everytime I use this store, competitive prices and fab products. The bread make is amazing. Thank you
13 de mayo de 2026
Respuesta de ProCook - Bournemouth
We are so pleased to hear you consistently receive great service and love our products, especially the bread maker! Thank you for your kind words.
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