We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... Ver más
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Consulta las opiniones de los clientes
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... Ver más
Such a great place to shop. Environment so enticing, staff helpful but not intrusive so feel happy to browse without being pressured into buying. Beautiful goods displayed and all at a reasonable pric... Ver más
Yes the young lady took time to explan the differences between the saucepans sets as I was looking for light set to use plus other pieces that I can build on my set.Sorted out the delivery for me aswe... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Castle Lane West, West Mall, BH8 9UY, Bournemouth, Reino Unido
- 01202 155674
4,9
Excelente
676 opiniones
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Great service was just what I was looking…
Product was just what I was looking for, good service with the member of staff giving helpful advice on product use and guarantee.
22 de febrero de 2026
Respuesta de ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that the product met your expectations and that our staff was helpful.
Friendly staff
Friendly staff, quality items. I went in there for a set of teaspoons and bought some.
16 de febrero de 2026
Respuesta de ProCook - Bournemouth
We're glad you found our staff friendly and our items of high quality. Thank you for purchasing teaspoons from us; we appreciate your positive feedback!
As helpful and professional as ever.
19 de febrero de 2026
Respuesta de ProCook - Bournemouth
We appreciate you letting us know our service was professional and helpful! We are so happy to hear it.
Respuesta de ProCook - Bournemouth
We appreciate you letting us know you were happy with the service; it means a lot to our team.
Reassuring 25 year guarantee
The frying pan appears to be very good quality. It has a thick, solid base and the ceramic coating looks substantial. The fact that it carries a 25 year guarantee is reassuring. The staff were pleasant, helpful and informative.
14 de febrero de 2026
Respuesta de ProCook - Bournemouth
We're happy to hear that you find the frying pan to be of very good quality and that our staff were helpful. We appreciate you taking the time to share your positive experience!
Just love this shop
Just love this shop. Reasonable prices, large to small kitchen accessories. Staff always welcoming & happy to help.
12 de febrero de 2026
Respuesta de ProCook - Bournemouth
We're so happy to hear that you love our shop. We appreciate you noting our reasonable prices and selection, and that our staff are welcoming and happy to help.
Respuesta de ProCook - Bournemouth
We're happy to hear that you had a positive experience with our service and product. Thank you for your valuable feedback!
Member of staff was very helpful and…
Member of staff was very helpful and very polite , helped me from start until i got to the till to pay for the item that i wanted ..
8 de febrero de 2026
Respuesta de ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and polite from start to finish.
Beautiful shop
Beautiful shop, very helpful staff and thrilled with the products I bought.
11 de febrero de 2026
First time visiting this shop and was…
First time visiting this shop and was impressed with the stock and the prices. Will be back.
9 de febrero de 2026
A lovely shop
Very helpful staff that clearly knew the products. In depth advice given on item I was looking at. Plus beautiful items for sale!
7 de febrero de 2026
The beautiful layout that was inviting…
The beautiful layout that was inviting into the shop, the help from the professional staff all very helpful. There are prices to suit every ones pocket I will be back !
4 de febrero de 2026
Great Shop!
Great selection. Good value. Helpful. Friendly and professional service.
27 de enero de 2026
Knowledgeable staff at ProCook
Knowledgeable staff, good prices, good range of products and good price range.
25 de enero de 2026
Respuesta de ProCook - Bournemouth
We appreciate your positive feedback! We are so happy to hear that you liked our knowledgeable staff, good prices, and wide range of products.
Friendly professional service
The reason my wife and I return time and again to the Procook shop is 100% certainty of quality products and first class customer service . Nothing is too much trouble and help is on hand but browsing is interference free . We almost always make a purchase . This time it was a new dinner service with each piece meticulously checked for us by the cheerful salesperson 👩💼. Thank you so much
31 de enero de 2026
Respuesta de ProCook - Bournemouth
We appreciate your continued patronage and are happy to hear that you consistently find quality products and excellent customer service in our shop. It's great to know that our staff is helpful and attentive. Thank you for your positive feedback!
Calm shopping experience
Calm shopping experience, no sales pressure. Excellent quality saucepans so I went back and replaced more of my set. Plus great price as reduced!
31 de enero de 2026
Respuesta de ProCook - Bournemouth
We're happy to hear that you enjoyed our calm shopping environment and found excellent quality saucepans at a great price. Thank you for replacing your set with our products!
Respuesta de ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We are so happy to hear our staff was polite, helpful, and of good value.
New Saucepans
Member of staff, Jennifer, who served us was really helpful and knowledgeable about the goods we were looking to buy.
30 de enero de 2026
Respuesta de ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and knowledgeable about our goods.
Hard to resist
Whilst only window browsing and with no plan to make any purchases, my wife and I could not resist venturing further into the shop at Bournemouth. We were greeted by a very efficient member of staff who reassured us that should we need any assistance, we need simply to ask.
We did purchase several items and were tremendously impressed with both the quality and the very reasonable prices.
29 de enero de 2026
Respuesta de ProCook - Bournemouth
We're happy to hear that you enjoyed your visit to the Bournemouth shop. We appreciate your kind words about our staff and the quality and prices of the items you purchased. Thank you for your positive feedback!
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