ProCook - Bridgend Opiniones 630

TrustScore: 4.5 sobre 5

4,7

Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU Pen-y-cae, Bridgend, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outs... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The store had air conditioning which was very welcome on a very hot day making browsing comfortable. Also, the two store assistants were very helpful and offered options which made purchasing my items... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great staff, great products. They actually take the time to talk to customers and help them find what they want, they don't push for the pricey option if the cheaper one does the job.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had seen the stainless steel pan I wanted online but decided to go to the shop so that I could feel the weight etc. The sales assistant was very helpful in identifying my needs. She didn’t mind wh... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de suministros de cocina

Escrito por la empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito por la empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Información de contacto

  • Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU, Pen-y-cae, Bridgend, Reino Unido

4,7

Excelente

TrustScore: 4.5 sobre 5

630 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Great staff

Great staff, great products. They actually take the time to talk to customers and help them find what they want, they don't push for the pricey option if the cheaper one does the job.

27 de mayo de 2026
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Respuesta de ProCook - Bridgend

We're so happy to hear you appreciate our staff and products! It's wonderful that our team took the time to help you find exactly what you needed. Thank you for your kind words!

Valorada con 4 estrellas sobre 5

Good range of products

Friendly, helpful staff.

29 de mayo de 2026
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Respuesta de ProCook - Bridgend

Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Valorada con 5 estrellas sobre 5

Excellent choice of cookware in a well…

Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outstanding which secured a large sale. Even though the shop was busy the sales assistant was very attentive.

29 de mayo de 2026
Logotipo de ProCook - Bridgend

Respuesta de ProCook - Bridgend

We're so pleased you found an excellent choice of cookware and received great advice from our sales assistant. It's wonderful that their outstanding product knowledge and attentiveness led to a successful purchase. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

The store had air conditioning which…

The store had air conditioning which was very welcome on a very hot day making browsing comfortable. Also, the two store assistants were very helpful and offered options which made purchasing my items very easy.

27 de mayo de 2026
Logotipo de ProCook - Bridgend

Respuesta de ProCook - Bridgend

We're so pleased to hear our air conditioning made your browsing comfortable on a hot day. It's wonderful that our assistants made your purchasing experience easy!

Valorada con 5 estrellas sobre 5

Good quality products

Good quality products, well stocked shop with pleasant and helpful staff

18 de mayo de 2026
Logotipo de ProCook - Bridgend

Respuesta de ProCook - Bridgend

We're so glad you enjoyed our products, shop, and staff! We appreciate your feedback.

Valorada con 5 estrellas sobre 5

Quality items at a respectable price

Quality items at a respectable price. Love the products you sell, modern design with functionality on point.

13 de mayo de 2026
Logotipo de ProCook - Bridgend

Respuesta de ProCook - Bridgend

We're so glad you appreciate our quality items and pricing. We're happy you love our products' modern design and functionality.

Valorada con 5 estrellas sobre 5

product is exactly what I have been…

product is exactly what I have been looking for at a fair price. Staff was helpful and friendly.

20 de mayo de 2026
Logotipo de ProCook - Bridgend

Respuesta de ProCook - Bridgend

We're so glad you found the perfect product at a fair price and that our staff was helpful and friendly!

Valorada con 5 estrellas sobre 5

great custmer service

great custmer service, cannot be fairer than that.

16 de mayo de 2026
Logotipo de ProCook - Bridgend

Respuesta de ProCook - Bridgend

We are so glad our customer service met your expectations. Thank you for your kind words!

Valorada con 4 estrellas sobre 5

Great customer service

The product we purchased did not work.
However, customer service got in touch and is replacing the faulty item.
The customer service has been absolutely fabulous, as we don’t live near a pro cook store and was unable to return.

18 de mayo de 2026
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Respuesta de ProCook - Bridgend

Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.

Valorada con 5 estrellas sobre 5

Customer service advisor was extremely…

Customer service advisor was extremely good and was very knowledgeable and friendly. They new their products and gave valuable advice, the products I bought were of very high quality, overall I was very pleased with my purchases and will most definitely be buying from this company again.

16 de mayo de 2026
Logotipo de ProCook - Bridgend

Respuesta de ProCook - Bridgend

We're so pleased to hear you had such a positive experience with our team and found their advice valuable. It's wonderful to know you are happy with the high quality of your purchases and plan to shop with us again!

Valorada con 5 estrellas sobre 5

Quality kitchenware

Lovely, helpful shop assistant. Quality cookware. We bought a knife block and set of 3 knives and live them!

13 de mayo de 2026
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Respuesta de ProCook - Bridgend

We're so glad you had a positive experience with our shop assistant and love your new knife set! Thank you for your wonderful feedback.

Valorada con 5 estrellas sobre 5

Great products

Great products and helpful staff on hand if you need any help

14 de mayo de 2026
Logotipo de ProCook - Bridgend

Respuesta de ProCook - Bridgend

We are so glad you enjoyed our great products and helpful staff!

Valorada con 5 estrellas sobre 5

The only member of staff in store was…

The only member of staff in store was really helpful and all of the products I bought were perfect, especially the converter plate to make my old saucepans work on my new induction hob

8 de mayo de 2026
Logotipo de ProCook - Bridgend

Respuesta de ProCook - Bridgend

We're so happy to hear that our staff was helpful and that you are pleased with your purchases, especially the converter plate! Thank you for your kind words.

Valorada con 5 estrellas sobre 5

Excellent customer service

I had seen the stainless steel pan I wanted online but decided to go to the shop so that I could feel the weight etc.
The sales assistant was very helpful in identifying my needs. She didn’t mind when I changed my mind about the type of pan I wanted at the till (I decided to go for a sauté pan rather than a frying pan) and remained friendly and patient the whole time. Will definitely shop there again.

13 de mayo de 2026
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Respuesta de ProCook - Bridgend

We're so glad you had such a positive experience at our store. We appreciate your kind words about our team's helpfulness and patience. We look forward to your next visit!

Valorada con 2 estrellas sobre 5

Interference from unwanted assistant

We were dealing with one assistant who was very good and helpful. But another assistant kept butting in and was less friendly. Ultimately when we decided to buy (spending nearly £400) the unwanted assistant interfered at check out and a set of two salt and pepper grinders were missed and we arrived home (an hour away) to find they had been left out.

9 de mayo de 2026
Logotipo de ProCook - Bridgend

Respuesta de ProCook - Bridgend

Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.

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