We went into the Chatham outlet store, after sorting my kids school uniform and to be honest, I wasn't expecting such a high quality store. The products are fantastic quality and the service was the s... Ver más
La empresa ha respondido
Localización
Cambiar localización25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED Chatham, GB
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Consulta las opiniones de los clientes
Been looking for a new knife set and finally settled for the 8 piece set with the lay flat block holder, important for me as it can sit in a drawer out of sight but readily available,. A well made we... Ver más
La empresa ha respondido
The staff were excellent especially Angela at the dockside branch, she helped me decide on the right knives and sold me the right frying pans which was perfect for what we needed and will go back for... Ver más
Outstanding Customer Service provided, along with brilliant advice. Extremely knowledgeable staff are on hand to deal with any questions you may have. We are having a new kitchen fitted with a beautif... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED, Chatham, Reino Unido
4,8
Excelente
426 opiniones
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Good customer service
The staff took out time to explain the products.
They were so patient
9 de abril de 2026
Respuesta de ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was patient in explaining the products.
I've purchased some saucepans from here…
I've purchased some saucepans from here before, great quality and staff very helpful 👌
8 de abril de 2026
Respuesta de ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our saucepans high quality and our staff helpful.
Just popped in for a browse on Easter…
Just popped in for a browse on Easter Monday and brought some handy kitchen scissors. Lovely shop and friendly staff member.
6 de abril de 2026
Respuesta de ProCook - Chatham
We're happy to hear that you enjoyed browsing our shop on Easter Monday and found some useful kitchen scissors. We appreciate your positive feedback about our shop and staff!
Respuesta de ProCook - Chatham
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Friendly helpful staff
20 de marzo de 2026
Really good experience, the staff were so helpful
Really good experience with the staff. They were very knowledgeable and helpful, and were more than happy to advise me on my needs. I will probably not shop anywhere else for cookware.
21 de marzo de 2026
Respuesta de ProCook - Chatham
We're so happy to hear about your really good experience with our knowledgeable and helpful staff. It's great to know they were happy to advise you on your needs!
Want good kitchen ware....go Pro Cook
The help received from very pleasant staff was very refreshing and would thoroughly recommend a visit to chatham store.
21 de marzo de 2026
Respuesta de ProCook - Chatham
We appreciate you sharing your positive experience! We're so happy to hear that our pleasant staff were helpful, and you'd recommend a visit to our store.
Respuesta de ProCook - Chatham
We appreciate you letting us know about our knowledgeable staff and good customer service; it means a lot to our team.
Quality tells, for both the products & the people.
Friendly & knowledgeable staff helped make the buying experience easy. I know from past experience that ProCook's quality is good, I came here this time based on a Which "Best Buy" review, it was a pleasant surprise to find a 30% discount.
I can highly recommend.
16 de marzo de 2026
Amazing and caring customer service
Amazing and caring customer service, first time visiting this store, would highly recommend for product's and service
11 de marzo de 2026
Respuesta de ProCook - Chatham
We appreciate you taking the time to share your positive experience! We're so happy to hear that you received amazing and caring customer service during your first visit.
Great customer service.
9 de marzo de 2026
Staff were most helpful and courtesy…
Staff were most helpful and courtesy with regard to my purchase
10 de marzo de 2026
Respuesta de ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was helpful and courteous regarding your purchase.
Respuesta de ProCook - Chatham
We appreciate you letting us know our staff was knowledgeable and happy to help; it means a lot to our team.
Quality goods
Quality of goods, current deals, very good value. Staff very helpful. Good choice of products.
8 de marzo de 2026
Respuesta de ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were satisfied with our products, deals, and staff.
great service
I had a list of items which the very helpful member of staff took and sourced everything from the store room thus saving me a lot of time. Both ladies were very helpful and so made my shopping experience very good.
I have always had good service from Procook whether I order online or go in store.
5 de marzo de 2026
Respuesta de ProCook - Chatham
We're happy to hear that the staff were helpful in sourcing your items, saving you time. It's great to know that you consistently receive good service from us, whether online or in-store, making your shopping experience very good.
Respuesta de ProCook - Chatham
We're happy to hear that you found the item you wanted quickly and easily. Thank you for your positive feedback; we appreciate it!
Lovely shop and good quality cookware
Lovely shop and good quality cookware . Looked everywhere for an egg poaching pan and could not find one.
Very pleased with my purchase.
2 de marzo de 2026
The sales promo was a major steal...I…
The sales promo was a major steal...I loved it.
20 de febrero de 2026
Respuesta de ProCook - Chatham
We're so glad you loved the sales promotion and found it beneficial. Thank you for sharing your positive experience with us!
Great customer service and experience
Great customer service and experience, very friendly and welcoming, and very helpful 😀
23 de febrero de 2026
Respuesta de ProCook - Chatham
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our customer service friendly and helpful.
Really bad experience in store…
Really bad experience in store absolutely fine just forgot to mention they shared my card details and set up a reoccurring transaction to their named charity without advising me or seeking my permission to do this !!! Not good at all caused issues as thought card had been cloned so cancelled
19 de febrero de 2026
Respuesta de ProCook - Chatham
We appreciate you bringing this to our attention. We're concerned to hear about your experience with the recurring transaction and the sharing of your card details. We'll investigate this issue further. Thanks for your feedback.
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