Really pleased with my new set of knives from ProCook. They look sleek and stylish, feel comfortable to hold, and have a lovely quality feel to them. A great addition to my kitchen and I’m really happ... Ver más
Localización
Cambiar localizaciónUnit 11, The Mall, Cribbs Causeway, BS34 5DG Bristol, GB
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Consulta las opiniones de los clientes
Having searched everywhere for a new dining set we came across a beautiful one in Procook. We’ve bought a number of items there before and always pleased with the quality and this is proving to be no... Ver más
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Initially just browsing but tempted to make a purchase all be it small by your very pleasant and highly informative member of staff . She took great pains to to point out new items and current dea... Ver más
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Purchased a set of Pro Cook professional granite pans for our new induction hob. The pans are non stick ceramic coating and are PFAS free Staff were friendly and helpful, and explained the bulk purc... Ver más
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Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 11, The Mall, Cribbs Causeway, BS34 5DG, Bristol, Reino Unido
4,8
Excelente
1 mil opiniones
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Precooked experience
Member of staff I encountered was polite, friendly and helpful
3 de junio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
After only a couple of uses it has two…
After only a couple of uses it has two chips in the enamel. I contacted customer services as it came with a two year guarantee and they were really helpful, said I could exchange it for a new one. However I took it to the store in Bristol to exchange, the manager was quite unpleasant and basically accused me of mistreating it. She did exchange it but begrudgingly, no apology for the inconvenience. I had a Sainsbury’s cast iron casserole dish for over 10 years and never got a chip. It has certainly put me off buying from ProCook again
6 de junio de 2026
Respuesta de ProCook - Cribbs Causeway
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
We bought a quite expensive pan but it…
We bought a quite expensive pan but it was in line with the market price, we check it in other shops.
6 de junio de 2026
Great service
The staff were extremely helpful and knowledgeable about the products.
4 de junio de 2026
Staff are always polite
Staff are always polite, friendly and ready to help. Store is tidy and well presented with lots of different options
6 de junio de 2026
Lovely shop and very friendly staff
Lovely shop and very friendly staff , layed out really well and reasonably priced and will go back .
27 de mayo de 2026
Respuesta de ProCook - Cribbs Causeway
We're so happy you enjoyed our shop, friendly staff, layout, and reasonable prices! We appreciate your kind words.
Very friendly and helpful staff
Very friendly and helpful staff. An enjoyable shopping experience!
27 de mayo de 2026
Respuesta de ProCook - Cribbs Causeway
We're so glad you enjoyed your shopping experience and found our staff helpful! We appreciate your kind words.
Friendly helpful staff
30 de mayo de 2026
Respuesta de ProCook - Cribbs Causeway
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
An array of products at varying prices
An array of products at varying prices. Staff keen to help, good service
29 de mayo de 2026
Respuesta de ProCook - Cribbs Causeway
We're glad you found a good selection of products and our staff was helpful! Thank you for your feedback.
Great staff expertise
Great staff with lots of helpful advice about the wide range of products available. Highly recommended!
26 de mayo de 2026
Respuesta de ProCook - Cribbs Causeway
We're so glad you appreciated our staff's helpful advice and wide range of products. We truly appreciate your recommendation!
Respuesta de ProCook - Cribbs Causeway
We appreciate your positive feedback on our service, products, and pricing.
Friendly and efficient service received…
Friendly and efficient service received in cribbs Causeway shop. Thank you.
20 de mayo de 2026
Respuesta de ProCook - Cribbs Causeway
We're so glad you received friendly and efficient service at our Cribbs Causeway shop. Thank you!
High qualty and fair price
23 de mayo de 2026
Respuesta de ProCook - Cribbs Causeway
We appreciate your feedback.
Respuesta de ProCook - Cribbs Causeway
We really appreciate your kind review.
Respuesta de ProCook - Cribbs Causeway
We're glad you enjoyed our staff, service, and products! We appreciate your feedback.
Brilliant customer service
Brilliant customer service. I'd made a mistake on ordering and they were so helpful putting me right. They thought for themselves and had a 'can do' attitude.
Product was spot on on price and quality.
19 de mayo de 2026
Respuesta de ProCook - Cribbs Causeway
We're delighted to hear our customer service was brilliant and that we were helpful in resolving your ordering mistake. It's great to know you found our product spot on in price and quality!
Staff were incredibly helpful &…
Staff were incredibly helpful & friendly. Would highly recommend the Cribbs Causeway store.
Ribbed storage jars were also very pretty & aesthetic. Definitely elevated my kitchen.
14 de mayo de 2026
Respuesta de ProCook - Cribbs Causeway
We're delighted to hear our staff were helpful and friendly at our Cribbs Causeway store! We're also glad you love the ribbed storage jars.
Great service
A prompt welcome, and immediate support to get the item from store that I had called in for, and it was just the great service I now expect from Pro Cook. Definitely my first option when looking for kitchen items.
18 de mayo de 2026
Respuesta de ProCook - Cribbs Causeway
We're so pleased to hear about your prompt welcome and immediate support. It's wonderful that we are your first option for kitchen items!
Dose what it says on the tin
18 de mayo de 2026
Respuesta de ProCook - Cribbs Causeway
We are glad it met your expectations.
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