For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... Ver más
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Localización
Cambiar localizaciónUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
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Consulta las opiniones de los clientes
Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found... Ver más
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... Ver más
La empresa ha respondido
Extremely helpful staff and the fact the casserole we wanted was in stock in a variety of colours. These casseroles are fantastic quality, so great to cook with and about a quarter of the price of... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, Reino Unido
4,7
Excelente
468 opiniones
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The sales supervisor Sarah was lovely…
The sales supervisor Sarah was lovely and very helpful
28 de abril de 2025
Respuesta de ProCook - Edinburgh
Thank you for your kind review! We are delighted to hear that you found our sales supervisor helpful and lovely. We strive to provide excellent customer service and appreciate your feedback.
Good quality pans with a choice of…
Good quality pans with a choice of price point/guarantee levels. We are happy with the Procook products we have bought in the last few years and we like the fairly wide choice of pans without nonstick coatings for health and wear reasons.
24 de abril de 2025
Respuesta de ProCook - Edinburgh
Thank you for your kind words! We are delighted to hear that you are happy with the ProCook products you have purchased. We are committed to offering a wide range of high-quality pans, including options without nonstick coatings, to cater to different needs and preferences. We appreciate your feedback and hope to continue serving you well in the future.
Respuesta de ProCook - Edinburgh
Thank you for your kind words! We're so glad to hear that you had a positive experience with our customer support team. We strive to provide exceptional service to all of our customers, and we're thrilled that we met your expectations.
Excellent range of products
Excellent range of products. Everything displayed well. Staff were more than helpful.
25 de abril de 2025
Respuesta de ProCook - Edinburgh
Thank you for your kind review! We're delighted to hear that you were impressed with our range of products, their presentation, and our staff's helpfulness. We strive to provide a positive and informative shopping experience for our customers, and we appreciate you taking the time to share your feedback.
The lady in the shop was very…
The lady in the shop was very informative and helpful.
25 de abril de 2025
Respuesta de ProCook - Edinburgh
We appreciate your kind words about our staff. We're glad you had a positive experience and found our team helpful.
It was great as usual
18 de abril de 2025
Respuesta de ProCook - Edinburgh
We're so glad to hear you had a great experience! We appreciate your continued support.
Respuesta de ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
knowledgeable staff, great pan (so far)
Staff were attentive but not annoying and very knowledgeable about the products (stainless pans biply versus triply etc). Only reason 4 not 5 star because the pan we wanted was not in stock in the shop, the warehouse or online. Presumably it is being discontinued but if so why have the price label and space for it on the shelf. Pan used once so far. But so far so good. Useful info from staff and on the pan re not using boost function on induction hob for these pans.
15 de abril de 2025
Respuesta de ProCook - Edinburgh
We appreciate you taking the time to share your experience. We're glad you found our staff helpful and knowledgeable. We understand your frustration with the pan being out of stock. We strive to maintain a comprehensive inventory, and we're sorry that this particular pan wasn't available. We'll take your feedback into consideration as we work to improve our stock management.
Helpful
Helpful, friendly and patient member of staff who helped put together six pieces of each from the Oslo range.
As it was Easter weekend additional discount was offered so got it at a very competitive price.
18 de abril de 2025
Respuesta de ProCook - Edinburgh
We appreciate your kind words about our staff member's helpfulness and patience. We're glad you found the Oslo range to be a good fit for your needs and that you were able to take advantage of the Easter weekend discount. We strive to provide excellent customer service and competitive prices, so we're pleased to hear that your experience met your expectations.
Lady was very friendly and helpful
Lady was very friendly and helpful. Polite to x
14 de abril de 2025
Respuesta de ProCook - Edinburgh
We're so glad to hear you had a positive experience. We appreciate your kind words about our staff member.
Very pleased with the set of knives…
Very pleased with the set of knives chosen. Equally pleased with the action taken by staff to help reunite me with other shopping items I accidentally left in the shop. Dealt with very helpfully and professionally.
9 de abril de 2025
Respuesta de ProCook - Edinburgh
Thank you for your kind words! We are delighted to hear that you were pleased with your knife purchase and that our staff was able to assist you in retrieving your forgotten items. We strive to provide excellent customer service and are glad you found our staff helpful and professional. We appreciate your feedback and hope to see you again soon.
Aggressive rude sales girl
After emailing to explain they had given me the incorrect pot. I was advised I had to do a 2.5 hour round trip back to the store. I did this to be met by the most aggressive sales girl ever. She was so rude unapologetic said we all make mistakes which I agree but not at the customers expense. I decided to return the items but she was so rude I said that I would not be returning and to expect an unhappy review. As I left the store she was shouting something at me but being profoundly deaf I have no idea what she was shouting. Absolutely horrible experience and will never use pro cook again.
5 de abril de 2025
Respuesta de ProCook - Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Respuesta de ProCook - Edinburgh
Thank you for your kind review! We are delighted to hear that you found our staff patient and helpful in making your selection. We strive to provide excellent customer service and appreciate your feedback.
Respuesta de ProCook - Edinburgh
Thank you for your positive review! We're glad you enjoyed our product and service. Your feedback is important to us.
Friendly and helpful staff
1 de abril de 2025
Respuesta de ProCook - Edinburgh
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and your feedback means a lot to us.
Respuesta de ProCook - Edinburgh
Thank you for your kind words! We're glad you found our staff helpful and that you enjoyed the knife. We strive to provide excellent customer service and appreciate your feedback.
Good advice re products
29 de marzo de 2025
Respuesta de ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I trust procook for quality
I trust procook for quality. Easy to order and delivery is always good. Found exactly what I needed and I’m delighted with my product
18 de marzo de 2025
Respuesta de ProCook - Edinburgh
Thank you for your kind review! We're delighted to hear that you trust us for quality products and appreciate our easy ordering process and reliable delivery. We strive to provide a seamless and satisfying shopping experience for all our customers, and we're glad you found exactly what you needed. We appreciate you taking the time to share your positive feedback.
Respuesta de ProCook - Edinburgh
Thank you for your positive review! We're glad you enjoyed our shop and found our displays well-spaced and our staff helpful. We appreciate your feedback and strive to create a welcoming and enjoyable shopping experience for all our customers.
Extremely helpful staff and everything in stock
Extremely helpful staff and the fact the casserole we wanted was in stock in a variety of colours.
These casseroles are fantastic quality, so great to cook with and about a quarter of the price of the ubiquitous French ones.
We were looking for a 24cm shallow casserole to match the 28cm we have which is cream - a now discontinued colour. At first looked at the white which was discounted, we see why, it looks too clinical and then took the dark blue and so glad we did.
The icing on the cake were the set of pot minders we found to hold the lid slightly open to allow steam to escape if needed.
15 de marzo de 2025
Opinión espontánea
Respuesta de ProCook - Edinburgh
We're thrilled to hear about your positive experience! It's wonderful that you found our staff helpful and that you were able to locate the casserole you were looking for in a variety of colors.
We understand the importance of finding the perfect cookware, and we're glad you were able to find a casserole that complements your existing set. We appreciate your insights about the quality and value of our products, and we're happy to hear you're enjoying your new cookware.
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