For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found... Ver más
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... Ver más
La empresa ha respondido
Extremely helpful staff and the fact the casserole we wanted was in stock in a variety of colours. These casseroles are fantastic quality, so great to cook with and about a quarter of the price of... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, Reino Unido
4,7
Excelente
467 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de ProCook - Edinburgh
We're happy to hear that you find our design user-friendly and that it helps you achieve professional results. Thanks for your feedback!
Respuesta de ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our staff welcoming and love our products.
It was excellent
It was excellent. Rebecca was extremely helpful & knowledgeable. My new crepe pan is wonderful 😊
23 de febrero de 2026
Respuesta de ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and that you love your new crepe pan.
Lovely bright clean shop with helpfull…
Lovely bright clean shop with helpfull staff great products
23 de febrero de 2026
Respuesta de ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff helpful and our products great.
Got what I wanted but had to wait for…
Got what I wanted but had to wait for assistance and don't know why as shop quiet.
18 de febrero de 2026
Respuesta de ProCook - Edinburgh
We appreciate your feedback and are glad you got what you needed. We're sorry for the wait; we'll look into why assistance was slow during a quiet period.
Excellent service thanks
17 de febrero de 2026
Respuesta de ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Enjoyable shop
Friendly helpful member of staff, relaxed atmosphere to look around. I hate assistants that dive on you when you have hardly crossed the door.Friendly aknowledgement. Found exactly what I wanted. Will be back again
16 de febrero de 2026
Good for cutting but was little…
Good for cutting but was little disappointed with it being broken abit, it did a perfect job 😍😍
4 de febrero de 2026
Respuesta de ProCook - Edinburgh
We're glad it cut well! We apologize that it arrived with slight damage. Your feedback is valuable, and we'll review our packaging. Thanks!
Great service
Met Grace and Rebecca yesterday while shopping, both great individuals that provide excellent help! Provided great service with such kindness and helped me find what I was looking for.
4 de febrero de 2026
Opinión espontánea
Great advice and help from the two staff…
Purchased a set of pans but wasn’t sure which was best for me. The two ladies assisting were great giving me advice on the different types of pans.
Great service and so far great pans from the Forged range.
30 de enero de 2026
Respuesta de ProCook - Edinburgh
We're happy to hear that the team could assist you in selecting the best pans for your needs. We appreciate your feedback and are glad you're enjoying the Forged range!
Always love the products from ProCook.
Always love the products from ProCook.
Staff at the Fort kinnard shop Edinburgh are always courteous and helpful
26 de enero de 2026
Respuesta de ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you love our products and that our Edinburgh staff are courteous and helpful.
Sales assistants never engaged we me at…
Sales assistants never engaged we me at all, no offer of help not a look in my direction when I clearly was interested in buying a pan. In the end I took the display pan to the counter after opening a few of your storage drawers myself to find the pan I wanted. The continued to finish the conversation as I stood there at the till and then I was served. Disappointing, sticking to online shopping for pro cook from now on. Pan is great tho, just what I expected after my last pan purchase here.
29 de enero de 2026
Respuesta de ProCook - Edinburgh
We appreciate your feedback and are sorry our service didn't meet expectations. We'll address the lack of assistance with our team. We're glad you like the pan and hope your next experience is better.
Very helpful staff
28 de enero de 2026
Helpful staff x
23 de enero de 2026
Assistant was not welcoming
Assistant was not welcoming, she walked away from serving me while I was still packing my purchase away. She was tidying a shelf by the door and didn’t bid me goodbye. Very bad customer service in my opinion.
23 de enero de 2026
Respuesta de ProCook - Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Friendly and knowledgeable staff.
Friendly and knowledgeable staff.
Exceptional range of products well displayed.
24 de enero de 2026
Respuesta de ProCook - Edinburgh
We appreciate your positive feedback! We are so happy to hear that you found our staff friendly and knowledgeable and liked our range of products.
Very helpful staff
18 de enero de 2026
Ready steady cook
When I went into the shop I was pleasantly approached and asked if I needed help . I said I was just looking and I would come and get her if I needed help which I did . She assisted and I got what I went for. Also the prices are very reasonable.
21 de enero de 2026
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.