ProCook - Gloucester Opiniones 

878
TrustScore: 5 sobre 5

4,8

Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Ver más

Valorada con 5 estrellas sobre 5

Very pleasant sales lady. Happy to let me browse around by myself. Understood what I was looking for when I described item. Took me to where it was and clearly explained improvements that had been... Ver más

Valorada con 5 estrellas sobre 5

Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is my second purchase from ProCook. Looking for some steak knives to match existing cutlery, I was happy to see a ProCook offering that fit the bill. Still utterly delighted with the Blue St... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de suministros de cocina

Escrito por la empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito por la empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Información de contacto

  • Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

878 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(878)

24.601 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The staff are always so friendly and…

The staff are always so friendly and helpful. Their product knowledge is great.

21 de marzo de 2026
Logotipo de ProCook - Gloucester

Respuesta de ProCook - Gloucester

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed our friendly staff and product knowledge.

Valorada con 1 estrellas sobre 5

Stainless Baking Trays WARP!!!

Stainless Steel Baking Tray Set warps!!!! Dont buy! On the first use it warped when simply cooking some chips. The packaging states "Anti-warp edging" and such is false marketing as I bought them for this purpose. If you cant meet it dont put it on the packaging and mislead people. I wont be buying trays from procook again. Order OWW21933985

2 de marzo de 2026
Opinión espontánea
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Respuesta de ProCook - Gloucester

Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.

Valorada con 5 estrellas sobre 5

Knowledge experience services

Knowledge experience services

16 de marzo de 2026
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Respuesta de ProCook - Gloucester

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Valorada con 5 estrellas sobre 5

The service I received in the shop was…

The service I received in the shop was good . The lady was pleasant and helpful .

16 de marzo de 2026
Logotipo de ProCook - Gloucester

Respuesta de ProCook - Gloucester

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our service and staff pleasant and helpful.

Valorada con 5 estrellas sobre 5

No nonsense, no quibble

No nonsense, hassle free exchange of pans. Purchased 5 years ago, coating started to degarde. Known problem and 5 piece pan set upgraded to latest Tri-ply range. The lady at Glos Quays very helpful. 5*

13 de marzo de 2026
Valorada con 5 estrellas sobre 5

Leightons excellent customer service

Came in to enquire for a set of knives on my first visit, Leighton talked me through the different ranges, gave personal recommendations and ensured that I came back to purchase them on my second visit. Will definitely be a return customer if he’s there!

8 de marzo de 2026
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Respuesta de ProCook - Gloucester

We're happy to hear that you had a positive experience! It's great to know that the staff member provided helpful recommendations and ensured your return visit. We appreciate your feedback and look forward to seeing you again.

Valorada con 5 estrellas sobre 5

Helpful and informative staff

Helpful and informative staff, good product range to suit your budget

10 de marzo de 2026
Logotipo de ProCook - Gloucester

Respuesta de ProCook - Gloucester

We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and enjoyed our product range.

Valorada con 5 estrellas sobre 5
Logotipo de ProCook - Gloucester

Respuesta de ProCook - Gloucester

We appreciate you taking the time to share your feedback. We are happy to hear that our correspondence was prompt.

Valorada con 3 estrellas sobre 5

Shouldn’t ask for email

Pressurised to give email when I didn’t want to. Shops that do that put me off coming back. I’ll no go and unsubscribe.

11 de marzo de 2026
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Respuesta de ProCook - Gloucester

We appreciate your feedback and regret you felt pressured to share your email. We'll review our process to ensure a better experience in the future.

Valorada con 5 estrellas sobre 5

Very helpful in store (Gloucester) staff

Zoe, the store manager, was great in helping us to choose ProCook for our pressure cooker. We've bought most of our kitchen pans and trays from them and when there was a problem with a couple of items there was absolutely no problem in getting replacements 18 months down the line. Good to see a no hassle warranty actually being honoured without issue.

11 de marzo de 2026
Valorada con 5 estrellas sobre 5

Very pleased

Really helpful staff in a beautiful shop. A very happy visit - thank you :)

8 de marzo de 2026
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Respuesta de ProCook - Gloucester

We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our shop and found our staff helpful.

Valorada con 5 estrellas sobre 5

Finally found the pans I've been looking for.

I've been looking for a set of replacement saucepans for a considerable time, but never actually came across the ones I liked. When two of my 30 year old pans finally gave up the ghost, I had to act and took the plunge and bought a set of Pro Cook pans, which were on offer. They arrived the next day and I was immediately impressed with the quality. They are superb pans. My wife thinks they are a bit on the heavy side, particularly the largest pan. Yes they are heavy, but to me that's just a further confirmation of their quality.
They look great, and the heat distribution is excellent. They also wash very well.
I'm extremely happy with my new Pro Cook pans, and I'd recommend them to any serious cook.

26 de febrero de 2026
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Respuesta de ProCook - Gloucester

We're happy to hear that you're impressed with the quality and heat distribution of your new pans! We appreciate your feedback on the weight, and we're glad they're working well for you. Thank you for recommending them to other serious cooks.

Valorada con 3 estrellas sobre 5

I felt someone could have attended to…

I felt someone could have attended to us without asking for help after waiting and searching for products.
In the end we ended up purchasing an Elite range frying pan but having returned home the coating is chipped an a few places.
We shall be contacting the closest store to us (as we purchased this item while we were on holiday) so they can advise on how to proceed with an exchange or refund.

3 de marzo de 2026
Logotipo de ProCook - Gloucester

Respuesta de ProCook - Gloucester

We regret that you had to seek assistance and that the frying pan's coating is chipped. Please contact your closest store for guidance on an exchange or refund. We appreciate your feedback.

Valorada con 5 estrellas sobre 5

Really nice store

Really nice store. Easy to navigate and see all the stock on display so you can get a feel for it. Friendly lady in the shop too. Very good thanks. Also love my pans and bakeware set! 👌

18 de febrero de 2026
Logotipo de ProCook - Gloucester

Respuesta de ProCook - Gloucester

We're happy to hear you found our store easy to navigate with a friendly atmosphere. It's great to know you love your pans and bakeware set! We appreciate your very positive feedback.

Valorada con 5 estrellas sobre 5

Buying knives and saucepan set

My experience in your store was really good he knew everything about knife I was even aloud to try them . The person was Leighton he knew on about knifes and saucepan set i couldn't ask for a nicer person and he answer all my questions I would go back to your store thankyou Leighton 💗

1 de marzo de 2026
Logotipo de ProCook - Gloucester

Respuesta de ProCook - Gloucester

We're happy to hear that you had a really good experience in our store! It's great to know that the staff member was knowledgeable about knives and saucepan sets and answered all your questions. We appreciate your feedback.

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