Very helpful staff member, who gave us her honest point of view on which pots would work best for us, This was an upgraded set from my old pots from procook. I needed induction ones. These new ones ar... Ver más
Localización
Cambiar localizaciónUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
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Consulta las opiniones de los clientes
Very helpful staff . A problem occurred with my Procook ayrfryer, after 18 months.still within it's 2 year warranty. . I phoned the Procook shop at Gretna where I purchased it. And was delighted to... Ver más
La empresa ha respondido
They are an excellent company myself and my husband use whenever we pop into Gretna. We have never had a problem if we had to exchange anything. The staff are great and always very friendly so the se... Ver más
A great visit to the Gretna outlet store all items laid out in easy access to review a great selection of various products The young lady sales assistant could not have been more helpful in price c... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, Reino Unido
4,9
Excelente
958 opiniones
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En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
We needed to replace one bowl
We needed to replace one bowl and they had the collection. Store was busy. Efficient and polite staff
31 de mayo de 2026
Respuesta de ProCook - Gretna
We're glad we had the bowl you needed. It's wonderful our staff was efficient and polite, even when busy.
Friendly and helpful staff
24 de mayo de 2026
Respuesta de ProCook - Gretna
We appreciate your kind words.
A wide selection of kitchen appliances
A wide selection of kitchen appliances. Staff friendly and helpful
22 de mayo de 2026
Respuesta de ProCook - Gretna
We're glad you found a wide selection and our staff helpful! Thank you for your feedback.
Lady that served us was really helpful…
Lady that served us was really helpful and informative and helped us to choose the right knives for us.
25 de mayo de 2026
Respuesta de ProCook - Gretna
We're so glad our team member was helpful and informative, assisting you in finding the perfect knives. Thank you!
Excellent service
Such a pleasant and helpful young lady served me as I chose new kitchen knives. Very happy with my visit and my knives.
24 de mayo de 2026
Respuesta de ProCook - Gretna
We're so happy you had a pleasant visit and are delighted with your new kitchen knives! We appreciate your kind words.
Fantastic customer service
Fantastic customer service. Product very good. I will be a returning customer. Looking at buying a new dinner service set and new knives. Staff very knowledgeable
17 de mayo de 2026
Respuesta de ProCook - Gretna
We're so pleased you had fantastic customer service and found our product very good. We look forward to welcoming you back for your new dinner service and knives!
Excellent service thank you
20 de mayo de 2026
Respuesta de ProCook - Gretna
We appreciate your kind words!
Friendly helpful assistant who showed…
Friendly helpful assistant who showed us where to look for our item. Good selection. Quickly purchased
20 de mayo de 2026
Respuesta de ProCook - Gretna
We're so glad our assistant was friendly and helpful, guiding you to your item. We appreciate your kind words!
Quick and easy Efficient knowledgeable staff in a well…
Efficient knowledgeable staff in a well stocked store.
13 de mayo de 2026
Respuesta de ProCook - Gretna
We appreciate you sharing your positive experience.
Unfriendly welcome from instore staff
Unfriendly welcome from instore staff. Good selection of products
16 de mayo de 2026
Respuesta de ProCook - Gretna
We are sorry to read this and will pass your comments on to the store
Great item good quality has more power…
Great item good quality has more power than it needs completes the mix with no effort.
15 de mayo de 2026
Respuesta de ProCook - Gretna
We're so glad to hear you're enjoying the item's power and quality. Thank you for your wonderful feedback!
Respuesta de ProCook - Gretna
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very welcoming and knowledgeable staff.
7 de mayo de 2026
Respuesta de ProCook - Gretna
We appreciate you letting us know our staff was welcoming and knowledgeable.
Respuesta de ProCook - Gretna
We appreciate your positive feedback regarding our offerings.
Excellent service
Excellent service. Good quality items at good prices especially utensil multi buys at 3 for £10 and 3 for £20
4 de mayo de 2026
Respuesta de ProCook - Gretna
We're so pleased you had an excellent experience with our service and found great value in our items!
A place for all kitchenware
Nice clean shop products neatly displayed staff friendly
30 de abril de 2026
Respuesta de ProCook - Gretna
We're glad you found our shop clean, products neatly displayed, and staff friendly.
Great staff, great products
Staff is always so helpful, knowledgeable and friendly. An amazing array of products and good value for money
4 de mayo de 2026
Respuesta de ProCook - Gretna
We're so happy to hear our staff is helpful and friendly! We appreciate you sharing your positive experience with our products and value.
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