Lovely clean shop, helpful staff and great selection of products. Georgina was very helpful in making sure we had everything we needed, and explained which items were included in certain deals too.
Localización
Cambiar localización7-11 Princes Street, HG1 1NG Harrogate, GB
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Consulta las opiniones de los clientes
Now that I have no need to go to Machine Mart, as I am not fit enough to build racing cars anymore, cooking shops are my "go-to" shop to visit. Pro-cook has a decent reputation for cooking kit. I've... Ver más
La empresa ha respondido
The shop was light and airy and products were set out in an appealing way. Enjoyed looking at everything on offer. Although we didn’t go into the shop to buy anything in particular, we ended up buying... Ver más
Good range of kitchen products and excellent staff who have good knowledge of those products. New Harrogate shop was very helpful without being pushy. My only negative is the endless sales and speci... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
7-11 Princes Street, HG1 1NG, Harrogate, Reino Unido
4,8
Excelente
368 opiniones
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Great shopping Experience knew what I wanted I was…
Although I knew what I wanted I was able to review the displays comfortably and quietly. soft music very relaxing . Received excellent help when
I needed it. Thank you love your shop
23 de enero de 2025
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I knew what I wanted then the assistant…
I knew what I wanted then the assistant packed the wrong knives and was going to charge me for a different set until I told her. I was told a email would be sent for the guarantee. no email came. I rang up and was told the computer system was slow I should receive it eventually but not received as yet. (1 week later)
The shop wasn’t busy so there was no excuse for been rushed or short staffed.
19 de enero de 2025
Respuesta de ProCook - Harrogate
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store. However we don't send a guarantee to you, all you need to do is keep the order number as that is your guarantee.
Great help & advise from the staff
19 de enero de 2025
Respuesta de ProCook - Harrogate
We're delighted you had such a positive experience! Your kind words about our staff being knowledgeable and helpful are truly appreciated. It's rewarding to know we met your expectations and provided excellent service. Your feedback is incredibly valuable to us and motivates our team to continue striving for excellence. We hope you'll visit us again soon. Thank you for choosing us!
Satisfied customer
We came back and bought again as we always do when we need quality Cookware and Bakeware.
We have tested ProCook in Harrogate many times and we never left disappointed. We'll come back for sure!!
5 de enero de 2025
Respuesta de ProCook - Harrogate
Thank you for your kind words and for your continued loyalty to our brand. We're delighted to hear that you've found our cookware and bakeware to be of high quality and that you've had positive experiences at our Harrogate store. We strive to provide our customers with exceptional products and service, and we appreciate your support. We look forward to welcoming you back soon!
Respuesta de ProCook - Harrogate
We appreciate your kind words. We're glad you found the sales person informative and helpful.
The sales assistant was knowledgeable and helped us to choose the correct frying pan for our needs.
The sales assistant was very knowledgeable
8 de enero de 2025
Respuesta de ProCook - Harrogate
Thank you for your kind words! We're delighted to hear that you found our sales assistant knowledgeable. We strive to provide our customers with helpful and informed service, and we're glad you had a positive experience.
Great service great product will be…
Great service great product will be adding to the collection
31 de diciembre de 2024
Was able to find what I was looking for…
Was able to find what I was looking for and the shelf, then the member if staff was quick to find me one in a box.
Slight struggle to get a pushchair up the step to get in store, but thr lovely lady took me another, easier way, to get out.
31 de diciembre de 2024
Quality Customer Service
The interest and level of Customer Service was exceptional.
3 de enero de 2025
The staff are always very helpful and…
The staff are always very helpful and pleasant. Nothing is too much trouble for them
28 de diciembre de 2024
Good design
Good design, just what I wanted and really helpful member of your staff.
29 de diciembre de 2024
Respuesta de ProCook - Harrogate
Thank you for your positive review! We are happy to hear that you found the design to your liking and that you received helpful assistance from our staff. We strive to provide our customers with a positive experience, and your feedback is greatly appreciated.
I just love pro cook I'm replacing my…
I just love pro cook I'm replacing my cooks knives one by one . I bought a great set of 3 which was on offer. Great customer service. Nice clean shop .
29 de diciembre de 2024
Respuesta de ProCook - Harrogate
Thank you for your kind review! We're so happy to hear you're enjoying our products and appreciate your positive feedback on our customer service and store environment. We strive to provide a welcoming and helpful experience for all our customers.
Relaxed environment
Nice staff, I had questions about the products I needed and the staff were very helpful and patiently answered everything I needed to know.
28 de diciembre de 2024
Respuesta de ProCook - Harrogate
Thank you for your kind review! We're delighted to hear that you found our staff helpful and patient in answering your questions. We strive to provide our customers with knowledgeable and friendly service, and we appreciate you taking the time to share your positive experience.
Wonderful experience
Firstly, as my wife has Polio it is so good to have a side entrance with no steps, The store layout is also very well thought out. The staff are very helpful and friendly. Thank you all and hope you have a good 2025
28 de diciembre de 2024
Respuesta de ProCook - Harrogate
We are so pleased to hear that you found our store accessible and easy to navigate. We strive to create a welcoming and comfortable environment for all our customers. We are also delighted that you found our staff helpful and friendly. We appreciate your kind words and wish you a happy 2025 as well.
Staff were extremely helpful and patient
22 de diciembre de 2024
Respuesta de ProCook - Harrogate
Thank you for your kind words! We appreciate your feedback and are delighted to hear that you found our staff helpful and patient. We strive to provide our customers with excellent service and expertise.
Helpful and friendly
I really love the quality of the items in pro cook, but also the staff in the Harrogate branch are knowledgeable, helpful and friendly. When I've had an issue they have promptly resolved it.
23 de diciembre de 2024
Respuesta de ProCook - Harrogate
Thank you for your kind words! We're thrilled to hear you appreciate the quality of our products and the excellent service you received at our Harrogate branch. We strive to provide our customers with knowledgeable, helpful, and friendly staff who are dedicated to resolving any issues promptly. We appreciate your feedback and look forward to serving you again soon.
Respuesta de ProCook - Harrogate
Thank you for your kind review! We are delighted to hear that you found our staff helpful and knowledgeable. We strive to provide our customers with excellent service and a wide variety of goods, and we are glad you had a positive experience.
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