The store is neat and all employees were very professional. (My kitchen tools are all from this store so I met most off the staff🥰)Kitchen ware seems intimidating due to its low price but actually ex... Ver más
Localización
Cambiar localizaciónUnit 53 The Galleria Outlet Centre, Comet Way, AL10 0XX Hatfield, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We bought a measuring Jug from Pro Cook at Hatfield galleria which we did not notice had a crack were the handle joined the bowl. However without a formal request Procook have offered to replace... Ver más
La empresa ha respondido
We got ProCook pans for our wedding 21 years ago and they've served us very well. So when we got a new induction oven and needed new pans, ProCook wqs the obvious choice. The lady in the shop was extr... Ver más
La empresa ha respondido
Visited the Galleria in Hatfield last week to renew some procook knives and pans - This happends rarely as their products are so good. The young lady who served me was so friendly, helpful and very kn... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 53 The Galleria Outlet Centre, Comet Way, AL10 0XX, Hatfield, Reino Unido
4,8
Excelente
309 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great customer service with good advice
Great customer service with good advice
24 de diciembre de 2024
ProCook make a range of good quality…
ProCook make a range of good quality products at reasonable prices. I have been particularly impressed with the quality of their top of the range tri-ply pans. So much better than other brands considered premium.
They are very good to their staff I hear and they are a B Corp so are not focused only on profit.
27 de diciembre de 2024
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Staff were extremely helpful.
24 de diciembre de 2024
Respuesta de ProCook - Hatfield
Thank you for your kind words! We are so happy to hear that you found our staff helpful. We strive to provide excellent customer service and appreciate you taking the time to share your feedback.
Respuesta de ProCook - Hatfield
Thank you for your kind words! We're so glad to hear that you found our staff polite. We strive to provide excellent customer service, and your feedback means a lot to us.
Great service
16 de diciembre de 2024
Respuesta de ProCook - Hatfield
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
The staff was very knowledgeable which…
The staff was very knowledgeable which helped with us buying the right product. Thank you for your help and guidance.
24 de diciembre de 2024
Respuesta de ProCook - Hatfield
Thank you for your kind review! We are pleased to hear that you found our staff knowledgeable and helpful in assisting you with your purchase. We strive to provide our customers with a positive shopping experience and appreciate you taking the time to share your feedback.
Respuesta de ProCook - Hatfield
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Respuesta de ProCook - Hatfield
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Respuesta de ProCook - Hatfield
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We are glad to hear that you found our staff helpful and that you received great advice and explanations. We strive to provide our customers with the best possible service.
Respuesta de ProCook - Hatfield
Thank you for your positive feedback! We're glad you appreciate the quality of our products.
Great customer service very helpful…
Great customer service very helpful staff and great range of products
8 de diciembre de 2024
Respuesta de ProCook - Hatfield
Thank you for your kind review! We are thrilled to hear that you enjoyed our products and found our staff helpful. We strive to provide excellent service and are glad you had a positive experience.
The lady in the store was very helpful…
The lady in the store was very helpful and accommodating and assisted me in choosing the products I wanted. Good quality pots and pans.
4 de diciembre de 2024
Respuesta de ProCook - Hatfield
Thank you for your kind words! We are delighted to hear that you had a positive experience and found our staff helpful and accommodating. We strive to provide our customers with excellent service and ensure they find the perfect products to meet their needs. We appreciate you taking the time to share your feedback.
Greatest sure have nt used yet service
5 de diciembre de 2024
ProCook Experience
ProCook Experience
I always love buying stuff from ProCook. Their products are always high quality and the staff are always nice ( can only speak for the ones I've been to, Hatfield and Braintree village ).
What I love more though is walking through their store. I always love looking at all the different products they offer and be able to touch the high quality items.
I recently bought a 5 piece stainless steel set after buying a single stainless steel pan, now I want to buy every item they have under the stainless steel range.
5 de diciembre de 2024
Respuesta de ProCook - Hatfield
Thank you for your kind review! We are delighted to hear that you enjoy our products and the experience of shopping in our stores. It's wonderful to know that you appreciate the quality of our stainless steel cookware and that you find our stores a pleasant and inspiring place to browse. We strive to offer a wide selection of high-quality products and hope you continue to enjoy your purchases for many years to come.
Staff at the galleria were very helpful and I had a good experience looking around the store.
Staff at the galleria
30 de noviembre de 2024
Respuesta de ProCook - Hatfield
Thank you for your kind review! We're delighted to hear that you found our staff knowledgeable about our products. We strive to provide our customers with excellent service and well-informed staff, and we're glad you had a positive experience.
We bought a measuring Jug from Pro Cook…
We bought a measuring Jug from Pro Cook at Hatfield galleria which we did not notice had a crack were the handle joined the bowl.
However without a formal request Procook have offered to replace the item by post so we do not have to maker the journey back to Hatfield.
Pro cook products are of excellent quality but a company can not only be judged when things go well but also when things go wrong. Procook seem to be a company that sells excellent high quality products but also look after the customer when things go wrong.
Thank You
14 de noviembre de 2024
Respuesta de ProCook - Hatfield
We appreciate your kind words and feedback. We are glad to hear that you are happy with the quality of our products and that we were able to resolve the issue with your measuring jug in a timely and efficient manner. We strive to provide our customers with the best possible service and we are committed to ensuring that our customers are satisfied with their purchases. We value your feedback and will continue to work hard to provide our customers with the best possible experience.
Customer service was great
Customer service was great, they were very helpful, polite, smiley and happy to help.
5 de noviembre de 2024
Respuesta de ProCook - Hatfield
Thank you for your positive review! We are happy to hear that you found our customer service helpful, polite, and friendly. We strive to provide our customers with a positive experience, and your feedback is greatly appreciated.
Respuesta de ProCook - Hatfield
Thank you for your kind review! We're delighted to hear that you had a positive experience and found our staff friendly. We strive to provide excellent customer service and appreciate you taking the time to share your feedback.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.