Nice variety in shop bought 3 items unfortunately couldn't find the right worktop savers. Lady assistant was really polite and friendly gave us some tips. Will return.
Localización
Cambiar localizaciónUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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Consulta las opiniones de los clientes
The store was well stocked, plenty of choices. It was our first time visiting the store and already looking forwards to going back. We were disappointed to get our local Lakeland closed but the ProCo... Ver más
La empresa ha respondido
Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... Ver más
Wanted to buy some knives and spoke to the young lad behind the till for help. Was completely surprised bu hes knowledge on the subject and went throough the different price points and quality of the... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, Reino Unido
4,8
Excelente
828 opiniones
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Helpful and knowledgeable
The member of staff who I spoke to was really helpful and explained the differences between the 2 items I was looking at which helped me to make an informed decision.
23 de julio de 2026
Great products
Great products. Lovely store. Products are a bit on the pricey side however quality is top notch.
22 de julio de 2026
Helpful staff
On every visit we have very helpful and knowledgeable staff. Good designed products too.
15 de julio de 2026
received excellent service from the…
received excellent service from the staff. They were extremely polite, professional, and welcoming throughout. And the product I bought very good o
11 de julio de 2026
Excellent Customer Services. First Class Services
Excellent Customer Services.
I spent more money because of the excellent sales lady.
10 de julio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de ProCook - Lakeside
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be friendly and helpful during your visit.
So much better for others I've…
So much better for others I've tried.easy to use too.
4 de julio de 2026
Respuesta de ProCook - Lakeside
We're so happy to hear that we met your expectations and that you are very pleased with your experience! Thank you for your wonderful feedback.
Respuesta de ProCook - Lakeside
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!
Good kettle and staff very helpful.
2 de julio de 2026
Respuesta de ProCook - Lakeside
We appreciate your kind words about our kettle and our helpful staff. It's wonderful to hear you had such a positive experience.
As always
As always, your staff are knowledgeable and are great at helping us make the best choice. Great products too - always top quality. We only go to ProCook now if we want anything for the kitchen.
22 de junio de 2026
Respuesta de ProCook - Lakeside
We're so pleased to hear that our staff are knowledgeable and help you make the best choices. It's wonderful that you consistently find our products to be top quality and that we are your go-to for kitchen items!
Good choice in store
Good choice. Lady in store went above and beyond to explain product/offer. Not rushed or pushed to buy.
3 de julio de 2026
Staff realy helpfull and polite…
Staff realy helpfull and polite explaininfg products and any questions we had
24 de junio de 2026
The Shop was set out very well in…
The Shop was set out very well in colour and it makes the staff was excellent very helpful
Would definitely recommend them and Daphne will go back in there to Shop
20 de junio de 2026
Grrat griddle
Found their griddle on line & phoned their lakeside branch who confirmed that they had in stock. Couldn’t see it on display but the representative found one & easy process
20 de junio de 2026
I went to buy a kitchen knife the shop…
I went to buy a kitchen knife the shop assistant was knowledgeable and extremely helpful
23 de junio de 2026
Respuesta de ProCook - Lakeside
We're so glad our team member was knowledgeable and helpful with your kitchen knife purchase! Thank you.
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