ProCook grill developed a split on the base unit by the hot plate after 9 months of use. Took back to the store in Merry Hill Dudley without the box but with the original receipt in hand. No issue, No... Ver más
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Consulta las opiniones de los clientes
I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... Ver más
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... Ver más
La empresa ha respondido
High quality products, at affordable prices, friendly helpful staff. Love the ProCook shop, I have purchased many items, they are all excellent to use.
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa

- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, Reino Unido
- 01384 912084
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Set of knives
A staff member approached us within a few minutes of entering the store. Asked if we were after anything I particular. Told her we were looking for a paring knife. She showed us where they were, gave a brief explanation of the different types. When we picked a paring knife and utility knife, she advised us taking the set of three knives as it was financially better value. So we purchased the set of knives. Was worried about walking around merry hill shopping centre with knives but they were wrapped up in ProCook wrapping paper while we were looking around the store.

Respuesta de ProCook - Merry Hill
A pleasant shopping experience.
The member of staff that severed me was very knowledgeable and polite whilst I made my purchase. The store was clean and tidy and laid out well.
Knife set
The lady who served me was very knowledgeable. I was able to try out the knife set I bought to make sure it felt right in my hand. It was very well balanced and matches lovely with my new kitchen.

Respuesta de ProCook - Merry Hill
Quality products and service
Excellent service from a knowledgeable young man.
Wide range of suitable products—sets of knives—at a range of prices.

Respuesta de ProCook - Merry Hill
Sale handled purchase spice rack very professionally by…
Sale handled very professionally by polite staff!
The lady that served us was amazing
The lady that served us was amazing, a credit to your company

Respuesta de ProCook - Merry Hill
Great service
They had what i was looking for.
They had what i was looking for.
Young lady serving was very helpful
Exceptional quality
Very good customer service they walked…
Very good customer service they walked me through what it does and the applications of it and it was very good
My first visit to your Merry Hill store
Went into your Merry Hill store for the first time. There was a good range of items and the young lady who served us was extremely helpful and very friendly.
As I walked in with my son
As I walked in with my son, I said let's go and find nanny's present....a store worker who was arranging equipment said good morning and asked what I was looking for. I told him and he directed me straight to the product. Great friendly customer service.
I can always rely on Pro Cook and their…
I can always rely on Pro Cook and their products 5 stars! Excellent value for money
A good experience
There is absolutely everything your need for your kitchen. Anything you can think of, you've got it
The assistant was very nice and helpful but didn't get his name. I have shopped in this store a couple of times before. "It's great " keep up the good work.
Very helpful and pleasant staff always…
Very helpful and pleasant staff always a pleasure shopping in this store
The staff member knew his products and…
The staff member knew his products and gave good advice. He wasn't pushy but allowed time for me to consider the best purchase for my needs.
Lovely shop as always and the staff are…
Lovely shop as always and the staff are always very pleasant

Respuesta de ProCook - Merry Hill
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