ProCook - Norwich Opiniones 

584
•
TrustScore: 5 sobre 5

4,8

Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lovely, clean store here in Norwich. Staff always helpful and friendly. Good range of prices - you can choose something expensive but for many products the prices are very reasonable. Good range of pr... Ver más


Información sobre la empresa

  1. Tienda de suministros de cocina

Escrito por la empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito por la empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Información de contacto

  • Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

584 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(584)

25.355 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

The staff were very helpful

The staff were very helpful. Would go again.

16 de septiembre de 2026
Logotipo de ProCook - Norwich

Respuesta de ProCook - Norwich

We are so pleased to hear that our team was so supportive during your visit and that you look forward to returning. We truly appreciate your positive feedback!

Valorada con 5 estrellas sobre 5

Can opener

I asked a friendy man for a traditional can opener that actually WORKS..the answer was "ah..this way"..one quality ,heavy item later a very happy customer...first can didnt stand a chance ..,.my new favourit shop.

19 de septiembre de 2026
Valorada con 5 estrellas sobre 5

The Pro Cook shop itself is bright and…

The Pro Cook shop itself is bright and welcoming as are the staff! I easily located the item I was interested in and with staff help I purchased it. I am very pleased with the large trivet which looks modern and practical in my kitchen.

10 de septiembre de 2026
Valorada con 1 estrellas sobre 5

Shocking service

On 7th August I ordered a set of pans from procook, I paid for next day delivery for Saturday 8th. When this did not arrive I contacted your customer support and was told it had not been shipped. I asked if you would deliver it on the Sunday and was told no. I told you I could not accept delivery during week and you said you would hold it until the following Saturday. I contacted you on Wednesday 12th and said I was off work on the Friday so you could deliver it on either the Friday or the Saturday (14th or 15th) it never came on either day. I contacted you again and was told it had not been dispatched at which point I cancelled my order and received a refund. No explanation or apology, shocking customer service

30 de agosto de 2026
Opinión espontánea
Logotipo de ProCook - Norwich

Respuesta de ProCook - Norwich

We are very sorry to hear about the issues you experienced with your delivery and the subsequent cancellation of your order. We apologise for the lack of communication and explanation.

Valorada con 5 estrellas sobre 5

Beautiful shop

Beautiful shop, stunning displays and very knowledgeable and helpful staff.
Bought some lovely knives but not used yet so cannot comment on them yet.

21 de agosto de 2026
Valorada con 5 estrellas sobre 5

Knowledgeable and helpful staff

Staff were knowledgeable about the products and took time to explain the differences across the range that we were interested in. They also asked about our cooking style and recommended products to suit.
At no time was it felt to be a pushy sales patter.

16 de agosto de 2026
Logotipo de ProCook - Norwich

Respuesta de ProCook - Norwich

We're so pleased to hear that our team was knowledgeable and took the time to explain the differences in our product range. It's wonderful that they recommended items suited to your cooking style without being pushy.

Valorada con 5 estrellas sobre 5

I always manage to find what I'm…

I always manage to find what I'm looking for. The staff are always friendly and helpful. The products are of good quality and not overpriced.

7 de agosto de 2026
Logotipo de ProCook - Norwich

Respuesta de ProCook - Norwich

We're so pleased to hear you consistently find what you're looking for! It's wonderful that our staff are always friendly and helpful, and that you find our products to be of good quality and fairly priced.

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