The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... Ver más
La empresa ha respondido
Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... Ver más
La empresa ha respondido
Lovely, clean store here in Norwich. Staff always helpful and friendly. Good range of prices - you can choose something expensive but for many products the prices are very reasonable. Good range of pr... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, Reino Unido
4,8
Excelente
585 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de ProCook - Norwich
We appreciate your positive feedback! We're so happy you liked our customer service and product choices.
Respuesta de ProCook - Norwich
We appreciate you taking the time to let us know that our staff was helpful and friendly during your visit with us.
Great customer service.
Great customer service, very friendly, knowledgeable and professional. Overall great experience.
3 de noviembre de 2025
Respuesta de ProCook - Norwich
We appreciate you sharing your positive experience! We're so glad to hear that you found our customer service knowledgeable, friendly, and professional.
Great selection and professional…
Great selection and professional friendly service
2 de noviembre de 2025
Respuesta de ProCook - Norwich
We appreciate your positive feedback. We are so happy you enjoyed our great selection and professional, friendly service.
Respuesta de ProCook - Norwich
We appreciate you letting us know our staff was lovely and knowledgeable! We are so happy to hear it.
Respuesta de ProCook - Norwich
We appreciate your positive feedback regarding our helpful staff and good products; we are so happy you enjoyed them!
Respuesta de ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff were amazing.
25 de octubre de 2025
Respuesta de ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent choice of stock
Excellent choice of stock. Had everything we were looking for. Was very impressed with range of items for arthritic hands. Norwich staff lovely & friendly. Will be going in again soon.
21 de octubre de 2025
Respuesta de ProCook - Norwich
We're delighted you were impressed with our excellent stock choice and range of items for arthritic hands. We're so glad to hear that you found our Norwich staff lovely and friendly, and we appreciate your positive feedback!
Respuesta de ProCook - Norwich
We appreciate your positive feedback! We are so happy to hear that our professional staff was easy to deal with for you. Thank you.
Great Sales assistants, lovely choice of items.
All the sales assistants were so helpful during our visit to the Norwich store. I'm a wheelchair user and getting around the store isn't always easy, but they were happy to find what I needed and bring it to me with different options and take what I wanted to the till for me. They were all very friendly. The new store in Chantry Place has a lovely choice of items too.
14 de octubre de 2025
Respuesta de ProCook - Norwich
We appreciate your positive feedback! We're happy to hear that the sales assistants in our Norwich store were so helpful during your visit and made it easier for you to get around. It's great to know you found a lovely choice of items in our new store.
Nicely laid out shop and helpful
Nicely laid out shop and helpful, friendly staff
18 de octubre de 2025
Respuesta de ProCook - Norwich
We appreciate your positive feedback! We are so happy to hear you liked our shop's layout and found our staff helpful and friendly.
Not a Notcutts
This is not at notcutts but at the Chantey shopping mall in the city centre.
Staff were very polite and knew what I needed after I had a quick chat with them.
5 de octubre de 2025
Respuesta de ProCook - Norwich
We appreciate your feedback and are happy to hear that our staff at the Chantey shopping mall location were polite and helpful. We're glad they could assist you effectively!
Respuesta de ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great service
Great service, was going to buy separately as couldn’t see a set but sale associate said there was a set which worked out better value. She was very helpful, happy and polite.
Pro cook store in Norwich, chantry place
13 de octubre de 2025
Respuesta de ProCook - Norwich
We're glad you enjoyed your experience in our Norwich store. It's great to hear that our sales associate was helpful and that you found better value with the set. Thank you for your positive feedback!
Great service!
12 de octubre de 2025
Respuesta de ProCook - Norwich
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff friendly and helpful
Staff friendly and helpful, good range of kitchen equipment and found exactly what I wanted!
12 de octubre de 2025
Respuesta de ProCook - Norwich
We're so happy to hear that you found our staff friendly and helpful! We're glad you discovered exactly what you wanted from our good range of equipment.
I have not visited a ProCook shop…
I have not visited a ProCook shop before. Super chap helped me choose a product (steamer basket). He was very knowledgable and patient with my endless questions. Left with my new steamer and an eye on a kettle for an Induction Hob. Great store and will use again.
10 de octubre de 2025
Respuesta de ProCook - Norwich
We're glad you enjoyed your first visit to our shop and found our colleague helpful. We appreciate you mentioning their knowledge and patience while assisting you with your purchase. We hope you enjoy your new steamer, and we look forward to seeing you again when you're ready for a kettle!
Great shop with massive choices and the…
Great shop with massive choices and the young lady who helped us was extremely knowledgeable and helpful will definitely shop therr again
9 de octubre de 2025
Respuesta de ProCook - Norwich
We're glad you enjoyed your experience and found our selection massive. We appreciate your kind words regarding our team member's knowledge and helpfulness. We look forward to your next visit!
It works perfectly and is excellent…
It works perfectly and is excellent value for what it cost.
10 de octubre de 2025
Respuesta de ProCook - Norwich
We're happy to hear that our product works perfectly for you and that you consider it an excellent value. Thank you for your positive feedback!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.