Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... Ver más
Localización
Cambiar localizaciónUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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Consulta las opiniones de los clientes
I don't know too much about kitchenware and did not know what would work best for me, but the staff member was very kind and gave me a detailed explanation of each option. I ended up going with their... Ver más
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... Ver más
La empresa ha respondido
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 20 209 The Westgate, OX1 1PE, Oxford, Reino Unido
4,8
Excelente
354 opiniones
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Good listening and humour
18 de septiembre de 2025
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
The staff in the shop were fine but the…
The staff in the shop were fine but the product terrible, never again.
11 de septiembre de 2025
Opinión espontánea
Respuesta de ProCook - Oxford
Thank you for your review, in order for us to look into this further please can you provide the requested details.
The workers were very kind and helpful…
The workers were very kind and helpful when I was in the store choosing my kitchenware for university accommodation the other day. Great workers, great supplies, great prices.
13 de septiembre de 2025
Respuesta de ProCook - Oxford
We're delighted to hear that our staff were kind and helpful while you chose your kitchenware for university. We appreciate your positive feedback on our workers, supplies and prices!
I love this store
I love this store. The products are high quality and well priced. We bought a stock blender and accessories and it is great
6 de septiembre de 2025
Respuesta de ProCook - Oxford
We're so happy you love our store and appreciate the quality and prices. It's great to hear you're enjoying the stock blender and accessories you purchased!
I have recently purchased a wooden…
I have recently purchased a wooden chopping board. Unfortunately the board has warped badly after a short period.. The shop assistant was very helpful with a refund for the product so I could choose an alternative in the shop. Very quick and easy to change.
7 de septiembre de 2025
Respuesta de ProCook - Oxford
We appreciate you sharing that you received excellent, helpful, and informative service. We are so glad to hear it! Thank you.
Kindness and patience
Customer service at the shop is really good. I don't remember his name but a young man helped me and was patient when I changed my mind and exchanged the product for another one for the same price 30 min later. Brilliant product, I have use it already.
Thank you!
8 de septiembre de 2025
Respuesta de ProCook - Oxford
We're happy to hear that you received excellent customer service at our shop. We appreciate that the young man was patient while you exchanged your product. Thank you for your positive feedback and for purchasing our product!
Shop assistant knew the products well…
Shop assistant knew the products well and assisted ne greatly
4 de septiembre de 2025
Respuesta de ProCook - Oxford
We appreciate you sharing your experience with us! We are so glad to hear that our shop assistant was helpful and knowledgeable.
Buying a kitchen knife
Buying a kitchen knife, the friendly staff offered me essential advice. I was allowed to cut up a tomato and decide on the right knife for me. Good hands-on experience in a lovely shop.
4 de septiembre de 2025
Respuesta de ProCook - Oxford
We're glad you enjoyed your experience! It's great to hear that our staff provided helpful advice and that you found the perfect knife. Thank you for your positive feedback and for visiting our shop.
Too much spam
Good company lovely shop, but the amount of emails i have received in 3 days is just incredible. Really spoils the experience. They make you get an email receipt so they can spam you with adverts. Annoying.
29 de agosto de 2025
Respuesta de ProCook - Oxford
We appreciate your feedback and are sorry to hear about the volume of emails. We will review our email policy to improve the experience. Thank you for bringing this to our attention.
Very good service
Very good service. I am when I needed some knives. I helped me get the best ones I needed.
29 de agosto de 2025
Respuesta de ProCook - Oxford
We appreciate your review! We're happy to know that our service helped you find the best knives for your needs. Thank you for your positive feedback.
Respuesta de ProCook - Oxford
We appreciate your positive feedback! We're so glad our in store advice and service was great for you. Thanks for letting us know.
Respuesta de ProCook - Oxford
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Respuesta de ProCook - Oxford
We appreciate your positive feedback! We are so happy you found our staff friendly and helpful, and that you enjoyed our great choice of items.
Quality, quality
The quality, choice and price of the products. Staff are always friendly and helpful.
24 de agosto de 2025
Very nice wonderful assistant thank you…
Very nice wonderful assistant thank you so much
20 de agosto de 2025
Respuesta de ProCook - Oxford
We appreciate your positive feedback. We are so happy to hear that our wonderful assistant was very nice and helpful to you.
The staff were very helpful
19 de agosto de 2025
Staff were friendly and helpfull
20 de agosto de 2025
Great and unique varieties of…
Great and unique varieties of products. The gentleman at the till was polite, friendly and helpful.
19 de agosto de 2025
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