Great service the colleague gave me greay advice so I didnt sharpen my Japanese knives wrong. As there are different ways of sharpening. Products are excellent quality and a good price.
Localización
Cambiar localizaciónUnit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA Portsmouth, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The ladies at GunWharf Pro Cook were exceptional. They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives se... Ver más
Went into the Pro Cook at Gunwharf Quays and was immediately greeted by the members of staff. They were all so incredibly helpful. There’s nothing worse than being ignored when you enter or being bad... Ver más
La empresa ha respondido
A couple of pots had a little ding and some scratches, took them into store and were exchanged immediately, very happy with purchase would recommend.
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa

- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA, Portsmouth, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Extremely helpful staff
Extremely helpful staff. Very satisfying retail experience
We would recommend the Portsmouth store
The assistant was very helpful in our purchase of a set of saucepans. We browsed with no pressure.
I was happy with the knives I bought…
I was happy with the knives I bought the staff was very helpful
Excellent customer service!!
Es posible que utilice la IA para responderVer más
Hardly any new products since a couple of years or more
The products I bought are of ordinary stuff... I didn't want to leave the shop empty handed! The products seem to be the same old standard products from years and years there's hardly any changes, I am specifically referring to ProCook, Portsmouth branch... It's because of the tourist attractions that there is sale.... People from London visiting finds not much has changed.... No offense meant to the staff working there....

Respuesta de ProCook - Portsmouth
Very high quality products and customer service
Very high quality, really helpful in-store staff, and when two items (ordered in store for delivery) arrived damaged, replacements were delivered the next day with no fuss

Respuesta de ProCook - Portsmouth
Jade was extremely helpful
Jade was extremely helpful, knowledgeable and patient and the products we bought we are very pleased with.

Respuesta de ProCook - Portsmouth
Very good customer interaction and help…
Very good customer interaction and help provided.

Respuesta de ProCook - Portsmouth
The lady knows her stuff
The lady that served my wife was incredibly knowledgeable about her products and suggested better alternatives to what we wanted.

Respuesta de ProCook - Portsmouth
Amazing Staff!
While shopping for new knives, shop assistant Holly made my experience phenomenal. She didn't try and push a sale, answered all of my questions, made valuable suggestions, was warm and knowledgable. I do hope Holly's boss reads this, staff members like Holly are what keep customers coming back!

Respuesta de ProCook - Portsmouth

Respuesta de ProCook - Portsmouth
My lovely shop
Bardzo lubię zakupy w tym sklepie. Świetna obsługa i przede wszystkim znakomita jakość produktów.

Respuesta de ProCook - Portsmouth
Knife set…
It was a very pleasant experience with a very informative colleague who answered my questions with confidence and good knowledge of the product

Respuesta de ProCook - Portsmouth
What a lovely physical retail…
What a lovely physical retail experience.. reminds me of the old days when staff cared and the shop was well presented with actual stock you could look at, see the quality, make an unhurried choice. The girl who assisted on Sunday down at Gunwharf was bright, bubbly, super helpful and had a real understanding of your product lines. Choice was overwhelming but she listened, recommended some options and then left me to decide, perfect balance of informing me but not hovering around looking for a sale. High quality kitchen items, these look like they’ll outlast me, would highly recommended a visit next time you’re upgrading your cookware!

Respuesta de ProCook - Portsmouth
Great pan!
Lovely quality casserole pan great value for money looked at lots before choosing this one.
Helpful staff in store

Respuesta de ProCook - Portsmouth
Staff experience
The young lady was very helpful in helping me find the equipment I required.
She was very smart, polite and very professional.

Respuesta de ProCook - Portsmouth
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







