Purchased the Elite Signature, 4-saucepans & 2-frying pans. These are quite heavy tri-ply 18/10 stainless steel cookware, with sealed edges, stay cool handles & metal lids. Similar quality to much m... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA Manchester, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I had an issue with some pans that.i had bought on line 2 years ago, I spoke to one of the staff the shop in the Trafford Centre, they asked me to bring them in to look at I took them and they replac... Ver más
La empresa ha respondido
Lovely, organised store and very helpful, polite staff. Only gave 4 stars because the wooden lid of one of the storage jars has a funky smell that isn't fading.
La empresa ha respondido
We have bought previously from to cook when replacing kitchen knives, never bought these products before but realised what we were missing. Very pleased with all products chosen and still performing... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA, Manchester, Reino Unido
4,9
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de ProCook - Trafford
We appreciate your positive feedback!
Nice welcoming staff and a bright clean…
Nice welcoming staff and a bright clean well laid out store. Lots of choice and options. Excellent shopping experience.
20 de junio de 2026
Respuesta de ProCook - Trafford
We're so happy you enjoyed our welcoming staff, clean store, and wide selection! We appreciate your kind words about your excellent shopping experience.
Helpful and thoughtful staff.
15 de junio de 2026
Respuesta de ProCook - Trafford
We appreciate your kind words.
Respuesta de ProCook - Trafford
We are so glad you enjoyed our quality goods and great service. Thank you for your kind words!
Quality stuff
I’m so happy with the product good size grill now I can make my steak for all family.
12 de junio de 2026
Respuesta de ProCook - Trafford
We're so happy you found the perfect grill size for your family steaks! Enjoy!
Polite smart assistants.
26 de mayo de 2026
Excellent support / advice from staff…
Excellent support / advice from staff member.
8 de junio de 2026
The three knives were a good price
The three knives were a good price. They seem to be ok at the moment. However the largest knife when we took it out of the box didn't have the protective slide on cover on it.
8 de junio de 2026
Respuesta de ProCook - Trafford
We appreciate your feedback on the knives. We are concerned to hear about the missing protective cover on the largest knife. We are looking into this issue.
Helpful and efficient staff
Easy to find items wanted, helpful and efficient staff at the till point happy to help. Very polite staff too
3 de junio de 2026
Usually good shopping experience - extremely helpful staff and I love the knives
I needed chefs knives and did a lot of research and it led me to Procook. I wanted the Nihon X50 - it suits my sense of style, has good steel and isn’t priced to the point where I’m scared to use it - they are wonderful.
The guy in the shop was great - he answered all of my questions patiently, he got the knives out of the cases for me to hold - the weight and balance and feel of them is really important to me.
And when I was ready to buy, he looked at my selection of 4 knives and worked out that a set of 5 was cheaper - and he would swap away the knife I didn’t want for one I did.
I missed the bank holiday weekend 20% off sale - but this set had 20% anyway!
My only problem was that I saw the coffee machine when i was in the shop and I missed the 20% off on that. The next time Procook do a sale, that bad boy is coming home with me.
29 de mayo de 2026
Opinión espontánea
Great selection of chef’s knives for a…
Great selection of chef’s knives for a range of budgets. Helpful and friendly staff. The store was laid out in such a way that it was easy to find what we were looking for but also had some nice surprise little gems we’d not considered.
Will definitely be back.
1 de junio de 2026
Very Helpful
3 de junio de 2026
Love this shop
Love this shop. Staff were lovely and even helped me to the car with my purchases. Excellent customer service with no cross selling - a real pleasure
4 de junio de 2026
Helpful staff
Really helpful staff in the shop in the Trafford centre
The guy made it really easy to purchase and was immaculately wrapped.
Its been awhile since we have had service like that, they are a credit to you
2 de junio de 2026
Respuesta de ProCook - Trafford
We appreciate your positive feedback! We are so glad our help was valuable to you.
Respuesta de ProCook - Trafford
We appreciate your kind words.
Respuesta de ProCook - Trafford
We appreciate your positive feedback!
Excellent cook shop.
Needed some more cookware, visited the Trafford Store. Assistant was really helpful and gave us advice on what we needed. Prices really reasonable and everything made of good quality. Very happy with recent purchases. Will be buying from here again.
29 de mayo de 2026
Respuesta de ProCook - Trafford
We're so glad you had a positive experience at our Trafford store! It's wonderful to hear our assistant was helpful and that you're happy with the quality and reasonable prices of your new cookware. We appreciate your kind words and look forward to your next visit!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.