We have bought previously from to cook when replacing kitchen knives, never bought these products before but realised what we were missing. Very pleased with all products chosen and still performing... Ver más
Localización
Cambiar localizaciónUnit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA Manchester, GB
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Consulta las opiniones de los clientes
What a great shop for everything you could need in your kitchen! My purchase this time was scissors which easily come apart for a complete clean of all surfaces instead of leaving ‘trapped food in t... Ver más
La empresa ha respondido
Staff were very helpful with our exchange but we did feel a little rushed, otherwise 5 stars.
La empresa ha respondido
There was a problem with my original purchase. After a call to the Trafford Centre store this was quickly addressed by Dean who arranged for a replacement to be sent to my home address. This arrived f... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA, Manchester, Reino Unido
4,9
Excelente
1 mil opiniones
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Extremely helpful and pleasant staff
Extremely helpful and pleasant staff, good value products, expert advice, what’s not to like?
7 de marzo de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Great product selection with clear…
Great product selection with clear descriptions to assist in buying queries. I’m super pleased with my new set of pans. The quality feels solid but they’re still surprisingly light and easy to handle, which makes everyday cooking much more comfortable. One of my favourite features is the stay-cool handles which make a big difference when handling the pans during cooking.
I’d also like to compliment the store staff for their help. They were friendly, knowledgeable about the products, and took the time to answer my questions so I could choose the right pans. Overall a great experience and I’m very happy with the purchase.
3 de marzo de 2026
Respuesta de ProCook - Trafford
We're happy to hear that you found our product descriptions helpful and are pleased with your new, lightweight pan set! We're also glad the stay-cool handles enhance your cooking. It's great to know our staff's knowledge and friendliness helped you choose the right pans. Thank you for your positive feedback!
Respuesta de ProCook - Trafford
We appreciate your positive feedback on our quality and reasonably priced products; we are so happy you enjoyed them!
Respuesta de ProCook - Trafford
We are so happy to hear that we could provide what you needed. Thank you for your positive feedback; it means a lot to us.
Respuesta de ProCook - Trafford
We appreciate your positive feedback on our quality pans at an affordable price; we are so happy you are pleased!
Respuesta de ProCook - Trafford
We appreciate you letting us know our staff was helpful and the price was good! We are so happy to hear it.
Great experience in Procook at the…
Great experience in Procook at the Trafford Centre. We were looking for pans and had little idea. Scarlett took time to patiently and clearly explain the differences between the different types of pans - she answered our (many) questions clearly and competently. All this without being a pushy salesperson. She gave us time to look ourselves but whilst being available - great service
1 de marzo de 2026
Respuesta de ProCook - Trafford
We're happy to hear about the great experience you had at our Trafford Centre location. We appreciate your positive feedback regarding the helpful and informative service you received while choosing your pans.
Lovely store with table settings
Went straight to section of the store I wanted and plenty of stock so lots of choice which was great. Very quick at the till and served by pleasant young man. Like the way the store is laid out with table settings to inspire.
28 de febrero de 2026
Respuesta de ProCook - Trafford
We're glad you enjoyed your experience and found what you needed! It's great to hear you liked the store layout and received quick, friendly service. Thank you for your positive feedback.
Respuesta de ProCook - Trafford
We appreciate you letting us know our customer service was great, helpful, polite, and friendly. We are so happy to hear it!
Very helpful staff at the store
Very helpful staff at the store , service was giid
27 de febrero de 2026
Respuesta de ProCook - Trafford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and the service was good.
Respuesta de ProCook - Trafford
We appreciate you letting us know our staff was helpful. We are so happy about your positive feedback!
The shop is very well presented and…
The shop is very well presented and staff were very pleasant and helpful.
22 de febrero de 2026
Respuesta de ProCook - Trafford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop and found our staff helpful.
Respuesta de ProCook - Trafford
We appreciate you taking the time to leave us this great review! We're so happy our staff was helpful and you got your product.
Everyone was nice and polite
Everyone was nice and polite. Gave us space, greeted us. Answered questions when we asked. Everything was clearly labelled. The store was clean, organized and tidy. Professional looking all around. It was nice and pleasant? Which for Trafford centre can come off as too expensive and sophisticated. My son enjoyed it too and he's 25 and doesn't even cook. Found really good deals in there. Amazing store.
18 de febrero de 2026
Respuesta de ProCook - Trafford
We're happy to hear that you found our store clean, organised, and that our team provided a pleasant experience. It's great to know everyone enjoyed their visit and found amazing deals. Thank you for your positive feedback!
Product priced wrong very misleading
The product was priced wrong which I believe should be honoured
23 de febrero de 2026
Respuesta de ProCook - Trafford
Thank you for your review we will pass these comments on to the store.
the staff that assist me in as very knowledgeable and professional way
the staff that assist me in as very professional and knowledgeable , unfortunately the product i bought is not very good
19 de febrero de 2026
Respuesta de ProCook - Trafford
We appreciate your feedback and are glad our staff was helpful. We're sorry the product did not meet your expectations. We'll use this to improve our products.
Excellent customer service from Dean
Excellent customer service from Dean at Procook in the Trafford Centre. He couldn't have been more helpful, informative and knowledgeable. He is a wonderful ambassador the Procook team and I will happily visit again. Wish there were more Dean's in the retail industry. Procook should be very proud of Dean. Thank you.
12 de febrero de 2026
Respuesta de ProCook - Trafford
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member so helpful and knowledgeable. We value your feedback and are glad you enjoyed your visit.
Amazing prices and great quality!
21 de febrero de 2026
Respuesta de ProCook - Trafford
We're delighted you found amazing prices and great quality. We appreciate your positive feedback very much!
Respuesta de ProCook - Trafford
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Eccellente Service
Our sales assistente was very helpful and knowledgable. He was very kind and help me with lots of products
19 de febrero de 2026
Respuesta de ProCook - Trafford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our sales assistant helpful, knowledgeable and kind.
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