ProCook - Westfield Stratford Opiniones 

1006
TrustScore: 5 sobre 5

4,8

Unit 1001, Montfichet Rd, E20 1EJ London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Represents great value in a small friendly store. You have to stop yourself buying too much but friendly staff and good to see IRL before you buy also. I did most my shop online weeks before but in pe... Ver más

Valorada con 5 estrellas sobre 5

Really great choice and value for money products at all price levels. We purchased a set of Nihon Knives. Great quality product, simply but well packaged in recyclable cardboard. We were encouraged... Ver más

Valorada con 5 estrellas sobre 5

The staff at the Westfield Stratford store were very helpful. They were attentive without being overbearing. I usually avoid going into physical shops, but I will look forward to my next ProCook visit... Ver más

Valorada con 5 estrellas sobre 5

A lady called Anisa came up to me to offer help. I was looking for a Japanese inspired knife set for my uncles birthday and a board to match with it. She was super helpful in explaining the knives and... Ver más


Información sobre la empresa

  1. Tienda de suministros de cocina

Escrito por la empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito por la empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Información de contacto

  • Unit 1001, Montfichet Rd, E20 1EJ, London, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(1006)

25.196 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Good Quality Products

The products which we bought are of very good quality and value for money.

9 de junio de 2026
Logotipo de ProCook - Westfield Stratford

Respuesta de ProCook - Westfield Stratford

We're glad you found our products to be of good quality and value. Thank you for your feedback!

Valorada con 5 estrellas sobre 5

Good product range and helpful staff

Great range of products in store. I was told about the promotions as soon as I entered the store. I got what I wanted and more! The member of staff who served me at the till was friendly and helpful. I would definitely use this store again

3 de junio de 2026
Valorada con 5 estrellas sobre 5

The customer service was exceptional…

The customer service was exceptional and outstanding, very helpful staff over the phone the previous day and especially in store. Hamim was patient and helpful with me and showed me everything I was looking for.
I would definitely recommend this store of cook and come back to it

2 de junio de 2026
Valorada con 5 estrellas sobre 5

Professional assistance to buy a replacement pot

The store had the item I required, to replace a worn out pot, was in stock, and at a reasonable price (especially with the sale). The member of staff (Fatema) was excellent. She showed me where the item was on display and confirmed that the handle design has altered slightly. She then got me a pot out of the stock room. She then pointed out to me that the non stick coating of the pot had been changed, so it was really only suited to 'medium' and not 'high' heat, although there was another version that was available that was suitable for 'high' heat. She showed me the pot on display and I decided to go for that one, so Fatema then returned to the stock room with the older style pot and got me the newer one, which I then purchased. Fatema elwas polite and professional throughout, and a credit to the store!

1 de junio de 2026
Valorada con 5 estrellas sobre 5

Very helpful staff members that went…

Very helpful staff members that went over and above to help with my purchase

28 de mayo de 2026
Logotipo de ProCook - Westfield Stratford

Respuesta de ProCook - Westfield Stratford

We're so glad our team went above and beyond to help with your purchase. Thank you for your kind words!

Valorada con 3 estrellas sobre 5

Check the price

I was initially happy with the customer service I received until I came to realise that there was a £5 cheaper product that I was not shown even though I had stated that cost was an important consideration for me.

26 de mayo de 2026
Logotipo de ProCook - Westfield Stratford

Respuesta de ProCook - Westfield Stratford

Thank you for your feedback. We regret that a more suitable product wasn't offered. We are reviewing our process to ensure this doesn't happen again.

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