Ordered online and in store. Products came quickly and safely online excellent quality I purchased more instore I called to check stock - a wonderful young lady was so helpful and when I arrived... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 1001, Montfichet Rd, E20 1EJ London, GB
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Consulta las opiniones de los clientes
I've been to the ProCook shop in Stratford, East London. The shop is very nice, with a good range of products. The staff were extremely helpful and fetched from storage some articles which were not in... Ver más
Really great choice and value for money products at all price levels. We purchased a set of Nihon Knives. Great quality product, simply but well packaged in recyclable cardboard. We were encouraged... Ver más
A lady called Anisa came up to me to offer help. I was looking for a Japanese inspired knife set for my uncles birthday and a board to match with it. She was super helpful in explaining the knives and... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 1001, Montfichet Rd, E20 1EJ, London, Reino Unido
4,8
Excelente
1 mil opiniones
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Really great choice and value for money…
Really great choice and value for money products at all price levels. We purchased a set of Nihon Knives. Great quality product, simply but well packaged in recyclable cardboard. We were encouraged to test them before purchase which we did. Staff were friendly and supportive even 20 mins before closing. No pressure selling.
16 de agosto de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Not happy Too expensive
Saucepans are good, but I had to sell an arm and leg to buy it. Far too expensive
20 de agosto de 2026
Respuesta de ProCook - Westfield Stratford
We appreciate your feedback regarding the cost of our saucepans. We understand your concerns about pricing and are always reviewing our product value.
Very polite and helpful staff
Very polite and helpful staff. Easy to find what I wanted.
18 de agosto de 2026
It's always good shopping in PreCook
14 de agosto de 2026
Excellent Customer Service
The member of staff provided excellent customer service.
The shop pricing was very reasonable
18 de agosto de 2026
The woman who served me was really…
The woman who served me was really lovely, showed me all my options and was very accommodating
10 de agosto de 2026
Respuesta de ProCook - Westfield Stratford
We're so pleased to hear you had such a positive experience with our service. Thank you for your feedback!
Great price so purchased
15 de agosto de 2026
Respuesta de ProCook - Westfield Stratford
We appreciate your positive feedback! We're so glad you found our pricing to be great and decided to make a purchase.
Left me alone so I could pick what I…
Left me alone so I could pick what I wanted when I got to the till the young lady was very polite and helpful
15 de agosto de 2026
Respuesta de ProCook - Westfield Stratford
We're so glad to hear that you had a positive experience and that our team member was polite and helpful when you were ready to check out!
Great customer service
From the moment I walked into the store, the staff were attentive, supportive and friendly. I was able to shop and look around knowing that someone was there to help me if I had any questions. The customer service from start to finish was great and I left with purchases I’m very happy with.
12 de agosto de 2026
Respuesta de ProCook - Westfield Stratford
We're so pleased to hear you had such a positive experience in our store! It's wonderful that you found our staff attentive, supportive, and friendly, and that you left with purchases you're very happy with.
Respuesta de ProCook - Westfield Stratford
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be excellent and friendly.
Friendly and helpful staff at the…
Friendly and helpful staff at the Westfield Stratford shop. Brought two sale items. Good value in the sale.
10 de agosto de 2026
Respuesta de ProCook - Westfield Stratford
We appreciate your positive feedback! We're so glad to hear that our team at the Westfield Stratford shop was friendly and helpful, and that you found great value in your sale purchases.
Anisa at Stratford
Anisa at Stratford, Westfield's store, was very polite, kind, and patient, and was discreet while assisting me with my email on the computer at the till.
7 de agosto de 2026
Respuesta de ProCook - Westfield Stratford
We're so pleased to hear our team member was polite, kind, and patient. It's wonderful that they were discreet while assisting you. Thank you for your wonderful feedback!
Friendly staff and variety of products
Friendly staff that actually come and ask if you need help. They were able to suggest items too.
7 de agosto de 2026
Respuesta de ProCook - Westfield Stratford
We're so glad you found our staff friendly and helpful, and that they were able to suggest items for you! Thank you for your kind feedback.
Respuesta de ProCook - Westfield Stratford
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
It was a pleasant experience
It was a pleasant experience, liked the product, given great advice, staff knowledgeable and very friendly, service is wonderful. I will return to shop there again.
1 de agosto de 2026
Respuesta de ProCook - Westfield Stratford
We're so pleased you had a pleasant experience and liked our product! We're especially glad our staff were knowledgeable and friendly, and that you found our service wonderful. We look forward to your return!
The staff at the shop was very friendly…
The staff at the shop was very friendly and helpful would definitely recommend to my friends.
Sadly I was not happy with the company dpd you use for delivery as they are a bunch of liars also their customer service I would not recommend calling them not very helpful
21 de julio de 2026
Respuesta de ProCook - Westfield Stratford
We're delighted to hear that our shop staff provided you with a friendly and helpful experience. We're truly sorry to learn about your negative experience with the delivery company and their customer service. Your feedback is important to us.
Very nice persons and beautiful things…
Very nice persons and beautiful things thank you ❣️
1 de agosto de 2026
As good as ever
We had a pro cook in Kendal my home town. We miss it . While in London we popped in. We bought most of our Bakeware pans and cutlery from there. Its a great shop. Quality without paying silly prices.
26 de julio de 2026
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