Exceptional experience with the team. Professional and also friendly and helpful. Timeframe was very efficient with funds in our account very quickly once we had completed everything required. Than... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
the level of communication and being professional at what they do leaves Prospa and its staff at the very peak of the finance mountain. Thankyou, Jeff and Derek we love your work. We really apprec... Ver más
La empresa ha respondido
The overall service was great, Saxon was amzing to deal with very straight up and straight forward. So easy to complete and got approved very fast and had money in my account faster than I ever though... Ver más
I requested $30k but was approved $18k. This was disappointing. Our small business has produced consistent profit for 3 years so we would not enter into any commitment we would not either service or r... Ver más
Información sobre la empresa
Escrito por la empresa
Being a small business owner can be tough, but accessing funds to help you reach your business goals doesn’t have to be. Prospa gets to know you and your business, so we can provide a personalised solution to match your business needs. Business funding is available from $2,000 to $500,000 with a smooth application, quick decision and funding possible in 24 hours. Join the thousands of small businesses who thrive with the support of Prospa.
Business loans made easy.
Escrito por la empresa
Información de contacto
The Mezzanine Floor, 19-21 Como Street, Takapuna, 0622, Auckland , Nueva Zelanda
- 0800 005 797
- info@prospa.co.nz
- www.prospa.co.nz
4,5
Excelente
1 mil opiniones
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En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
QUICK AND EASY
8 de julio de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Sid, thanks for your positive review!
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Very helpful and easy to talk it…
Very helpful and easy to talk it through with.
3 de julio de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hello Lisa, we're truly happy to hear that we were helpful and easy to communicate with. Your positive feedback is greatly appreciated. Thank you for choosing Prospa!
Totally upsetting
Totally upsetting, that a company we were using from 2 years not a single payment decline or late, they rejected by saying we look 400 different reasons to pass the renew, such a pointless thing to say, not recommended at all,
2 de julio de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Sunakshi,
We're sorry to hear that your experience didn't meet expectations. We appreciate the trust you've placed in Prospa and understand your disappointment.
Thank you for taking the time to share your feedback. We'd welcome the opportunity to review your concerns further and discuss your application with you.
Please contact our New Zealand Customer Support team on 0800 005 797, and we'll be happy to assist.
Kind regards,
Prospa Team
unprofessional & look for 400 different reasons to pass the renew
i was using the prospa for 2 years, now it was time to renew it, and they said 400 reasons to look for pass the application which is totally not true, i said i was on time never declined anywhere and never late payment, they said it is not the reflection that you are good customer, thats how unprofessional their words are, they do not value long term customers, cannot provide clear or transparent reasoning, relies on generic excuses instead of actual assessment, shows no accountability or consistency in decision making, it raises serious questions about prospa,s reliability and fairness, i would not recommend prospa to anyone, give your staff training how to talk professionally with customers and give exact reason why it not processed further, not 400 reasons as told by your uneducated staff member,
1 de julio de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Jass,
We're sorry to hear that your recent experience did not meet your expectations, especially as a valued Prospa customer over the past two years.
Thank you for taking the time to share your feedback. We understand how disappointing this situation may be and would appreciate the opportunity to review your concerns further and provide any clarification we can.
Please give us a call on 0800 005 797, and one of our team members will be happy to discuss your application and assist you further.
Kind regards,
Prospa Team
Good communication and efficiency
Good communication and efficiency
29 de junio de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Katila, we're happy to hear that our communication and efficiency met your expectations. Thank you for your positive feedback!
Extremely good..no fuss..
Extremely good..no fuss... fast acceptance and pay out.
Third time they have assisted us over the years.
30 de junio de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
We're so happy to hear we could assist you efficiently! We truly appreciate your continued trust in our services. Thanks for choosing Prospa!
Was very quick and smooth experience
Was very quick and smooth experience, would definitely recommend. Thank you for being there,when in need .
23 de junio de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Nasreen, we're so glad to hear that your experience was quick and smooth! Your kind words mean a lot to us, and we truly appreciate your recommendation. Thanks for choosing Prospa!
Very responsive and professional
23 de junio de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
We appreciate your kind words. We are glad you enjoyed your experience. Thank you for choosing Prospa!
Easy to communicate and fast efficient…
Easy to communicate and fast efficient service.
17 de junio de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Paul, we're glad you found our service efficient and communication easy. Thank you for choosing Prospa!
Very poor service from Prospa.
Very poor service from Prospa.
My business finance application took around one month. They made many calls and kept asking for documents, but gave no clear update or decision.
In the end it was declined, but that was not the main problem. The problem was the poor communication and wasted time. I only got a response after making a complaint, and even then it was difficult to get clear information.
Very disappointing experience. I would not recommend Prospa based on my experience.
5 de junio de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Ekrem,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our team has already contacted you to discuss your concerns and provide clarification, and we hope this has helped address the situation raised.
If you need any further assistance, please contact us on 0800 005 797 — we’re here to help.
Kind regards,
Prospa Team
Exceptional experience with the team
Exceptional experience with the team. Professional and also friendly and helpful. Timeframe was very efficient with funds in our account very quickly once we had completed everything required. Thank you Team Prospa
29 de mayo de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Frances, we're so glad to hear you had an exceptional experience with our team and that the process was efficient. Thank you for your kind words!
Process very easy.
Muhammed was very polite and professional and helpful.
27 de mayo de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Rosalind, we're so glad to hear about your positive experience with the team. We appreciate your kind words!
Great communication
Great communication, clear directions as to what was required and the whole overall process was very efficient
26 de mayo de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hello Ken, we are so glad to hear you found our communication great and directions clear. Your positive feedback on our efficient process is much appreciated! Thanks, team @ Prospa
The team was super helpful
The team was super helpful, the process was efficient and my request for the amount i needed was accepted without concerns. Mohammed was extremely helpful by taking the time and effort with our changing plans and we appreciated his patience and ability to make everything happen for us the way we wanted it to by offering other options. Have had a great experrience with Prospa in the past to buy equipment for my business and they were fantastic then. Another fantastic experience with this request.
5 de mayo de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Natasha, we are so pleased to hear about your positive experience with us. It is wonderful to know that our team was helpful and efficient, and that we could accommodate your changing plans. Thank you for your continued trust in us.
Nice Fast and Friendly
Nice , fast, no fuss, promised what and delivered as was initiated.
15 de mayo de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Linda, we appreciate your feedback!
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Thank you, team @ Prospa
Nice to deal with
Nice to deal with , no mucking round getting the answer I needed , which worked for my business at these times , thanks to the team
8 de mayo de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Brian, we're so glad we could provide the clear and helpful answers you needed for your business. Thank you for your kind words! Team @ Prospa
Loan cost ended up much higher than initially stated
I am sharing my experience as a small business borrower. I was initially told the loan interest rate was around 19.99%, which I understood to be the true annual cost of borrowing.
However, after my accountant reviewed the loan structure and repayments, it appeared that the effective annual borrowing cost was closer to 34.77%.
This higher effective rate was not clearly explained to me in simple terms during the application process, and I did not personally understand it from the way the contract and calculations were presented. While the contract included technical details such as daily rate formulas, I believe the overall cost was not made clear in a straightforward way for an ordinary business owner.
I encourage anyone considering a business loan to carefully check the total repayment amount and specifically ask for the effective APR before signing any agreement.
I am sharing this so other small business owners can make fully informed decisions.
1 de mayo de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Manisha, thank you for taking the time to share your experience. We take transparency and informed decision-making seriously.
As you know we internally investigated your matter previously which involved reviewing the loan documentation and recorded discussions during the application. Our review confirmed that key loan terms - such as the daily rate (page 1 of the loan agreement), total repayment amount (page 1 of the loan agreement), and explanation of how an annualised rate can be calculated (daily rate x 365) - were disclosed before the loan was accepted, and the loan was administered in line with the agreed terms.
We would also like to note that you requested additional time to review the loan agreement, consider the offer, and ask questions before proceeding, and Prospa accommodated this request. Based on our review of the documentation and calls, we found the process to be compliant.
We recognise that different ways of expressing borrowing costs can be complex, and we encourage all prospective customers to review total repayments carefully and seek independent advice to ensure the product suits their needs. Our team remains available to support customers who wish to discuss their loan or repayment options.
Thank you,
The team at Prospa.
So quick and easy.
5 de mayo de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Glenn, we appreciate your feedback!
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Thank you, team @ Prospa
Was a super easy experience
Was a super easy experience, Saxon was absolutely brilliant, his customer service was top notch and easy to speak with, he made the whole process a breeze.
24 de abril de 2026
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Andrea, thank you for your positive comments.
We agree, Saxon is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind regards, team @ Prospa
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