Prospa New Zealand Opiniones 

1195
TrustScore: 4.5 sobre 5

4,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I really enjoyed my process of receiving a small business loan from Prospa, the initial application was quick and easy, the following customer service I received from Saxon was incredible, totally unm... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Exceptional experience with the team. Professional and also friendly and helpful. Timeframe was very efficient with funds in our account very quickly once we had completed everything required. Than... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I requested $30k but was approved $18k. This was disappointing. Our small business has produced consistent profit for 3 years so we would not enter into any commitment we would not either service or r... Ver más

Valorada con 5 estrellas sobre 5

the level of communication and being professional at what they do leaves Prospa and its staff at the very peak of the finance mountain. Thankyou, Jeff and Derek we love your work. We really apprec... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio financiero no bancario
  2. Servicios financieros alternativos
  3. Asesor financiero

Escrito por la empresa

Being a small business owner can be tough, but accessing funds to help you reach your business goals doesn’t have to be. Prospa gets to know you and your business, so we can provide a personalised solution to match your business needs. Business funding is available from $2,000 to $500,000 with a smooth application, quick decision and funding possible in 24 hours. Join the thousands of small businesses who thrive with the support of Prospa.

Business loans made easy.

Escrito por la empresa


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,5

Todas las opiniones

(1195)

69 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Was offered a low interest rate

Was offered a low interest rate, but after the loan was agreed found that the interest rate is for the full loan across the term, and not the reducing balance.

So the actual rate paid works out much higher than 12.99% we were lead to believe.

Misleading and I think we're now worse off than if we had stayed away.

Their response below to my review makes no sense in relation to what I said - I don't need a deferred payment I need you to learn how to be transparent and upfront.

29 de junio de 2023
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Our Customer Solutions Team is empowered to work with our customers, to come to a solution together. We offer things like "one off payment deferrals" and reduced payments in certain circumstances. I understand you are not happy with how your situation was handled. We will be looking into this to see if there is anything else that could have been done, and will reach out to you.

Kind regards, the team at Prospa.

Valorada con 5 estrellas sobre 5

James was incredibly friendly and professional

James was incredibly friendly and professional at the same time. He engaged with me to make me feel relaxed and assured. He explained the process very clearly and also offered options for me to consider.
My needs were were more than adequately met and indeed the experience was far above what I had expected. Overall a fantastic customer experience for me.

26 de junio de 2023
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us—and we agree, James is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Valorada con 5 estrellas sobre 5

Absolutely fantastic service from Yagiz…

Absolutely fantastic service from Yagiz he made everything so simple, for this reason Prospa will always be my go finance company and the interest rates are comparable to the bank.

21 de junio de 2023
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Customer service is our main priority!

Valorada con 5 estrellas sobre 5

Excellent service

As always Henry was great to deal with, the loan application was processed instantly and Henry phoned as soon as the application had been accepted.

7 de junio de 2023
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us—and we agree, Henry is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Valorada con 5 estrellas sobre 5

Great communication

Great communication , Gave me the Info I wanted in concise terms which allowed me to make an informed decision with all the facts and allowing for criteria that
have knowledge of made the process much easier for all and still meet our needs.

30 de mayo de 2023
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Valorada con 5 estrellas sobre 5

the level of communication and being…

the level of communication and being professional at what they do leaves Prospa and its staff at the very peak of the finance mountain.
Thankyou, Jeff and Derek we love your work.
We really appreciate the work you put in with your clients.
All the best and regards
Brendon & Promjongkol

19 de mayo de 2023
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Valorada con 5 estrellas sobre 5

Easy access

Easy access, no hassle, Quick response from friendly team at Prospa

4 de mayo de 2023
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Valorada con 5 estrellas sobre 5

Jane was great Super bubbly

Jane was great Super bubbly, efficient and answered all our questions

14 de abril de 2023
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Our main focus is always a great customer experience.

Valorada con 4 estrellas sobre 5

I valued being able to work with the…

I valued being able to work with the same person to liase about my situation, Jane was very helpful in answering my questions

13 de abril de 2023
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Valorada con 5 estrellas sobre 5

Mohamed was very clear and provided all…

Mohamed was very clear and provided all the information I needed t o make an informed decision. Feedback and timeframe was amazing.

5 de febrero de 2023
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Valorada con 5 estrellas sobre 5

A Very Professional Experiience…

The time in which the loan was requested, to the time it was approved. Also the dialogue, both by telephone and emails, between my Account Manager and myself was very professional, concise, and directly to the point, and he responded very quickly to my questions.

30 de enero de 2023
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Valorada con 5 estrellas sobre 5

Insfrafracture

Insfrafracture drainage level 4

29 de enero de 2023
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Thank you for the 5 star rating.

Valorada con 5 estrellas sobre 5

Mohamed was fantastic and got my loan…

Mohamed was fantastic and got my loan sorted in the blink of an eye...

5 de enero de 2023
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

We love delivering on our promises and are committed to providing a fast and transparent customer experience. Thank you for your feedback!

Valorada con 5 estrellas sobre 5

Quick/Prompt/Clear Comms

Quick, prompt clear communication.
Good follow up and also at a very busy time xmas/new year period.
Thanks to Justin and the team.

29 de diciembre de 2022
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Our main focus is always a great customer experience.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más