Protek Warranty Opiniones 

82
•
TrustScore: 4 sobre 5

3,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Protek have been highly recommended for their products and competitive prices. We insured with them for the first time last year [which was a struggle in itself], and wanted to renew. As our circumsta... Ver más

Valorada con 5 estrellas sobre 5

I searched, ad nauseum, for site insurance for my new build. I am a rookie and wanted to talk to a REAL person but most companies insisted I complete online. Protek was recommended in a Fb self build... Ver más

Valorada con 5 estrellas sobre 5

As we had to sell our new build home not long after completion we found ourselves with several issues to resolve with our existing warranty. It took some time (not down to Protek) to work through thes... Ver más

Valorada con 1 estrellas sobre 5

Asked them to send me a copy of the generic Basic Structural Warranty policy which is registered with the builder. They're refusing to send me a basic document without also reissuing the entire warran... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Aseguradora
  2. también en la categoría
  3. Compañía de seguros

Escrito por la empresa

Protek is an established structural warranty and construction insurance provider. In today’s fast changing construction sector we recognise that not all projects are delivered the same way. This is why we provide solutions for new build, regeneration and permitted development projects that really work. We strive to deliver great customer service from the initial contact with the developing entity all the way through the purchase completion and throughout the period of cover. So whether its a self-build or multi-million pound development, we have the product solutions you are looking for backed by great customer service.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

82 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,9

Todas las opiniones

(82)

14 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Felicity was really helpful at getting…

Felicity was really helpful at getting me to gather all the final certificates documents needed.
The surveyor wrote really in depth reports and was also really helpful.
You do have to jump through alot of hoops and fo a quality build to get you 10 year structural warranty from Protek. It was expensive but I think all in all worth it as it will increase the final value of my newbuild as well as satisfying mortgage lenders if it was to be sold. I think a Protek warranty is a stamp of quality so if your buying a newbuild with one it probably has been well built.
I also bought site insurance through the build that wasn't a bad price.

3 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great value and easy to arrange

We were looking for a warrranty and site insurance for our self build project. Protek provided the best rates and were very helpful on the phone and by email. A very straight forward process which is such a relief when there is so much to organise with a build.

8 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

We recently needed a policy for a self…

We recently needed a policy for a self build zone , it was a high end build , we struggled with other companies not covering what we needed which was very stressful ,
We then called protek and had the pleasure of Aaron picking the phone up who was in 2 words bloody brilliant 🤩.. he made the transaction easy and with such professionalism…

Thank you

David & Geraldine

27 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Resolution of difficult RFI

Felicity did a great job of helping to resolve an outstanding RFI as part of our structural warranty inspections. She was able to offer sound advice on how best to approach closing the RFI with a very calm and practical approach. It was also a very timely response!

2 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Responsive and helpful

Very quick at actioning my stage release certificate and promptly responded to all requests asked of them. Felicity Kindly helped save us some money also by combining stage releases certificates. Used them for structural warranty and site insurance.

15 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Protek warranty great service

Hi, after completion of a self build, we found that we needed a warranty, unfortunately, I hadn’t placed one at the beginning as it would of been much cheaper, but Patric Lee at protek, was fantastic, very knowledgeable and I could always contact him, all in place and very happy.

1 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

3rd party surveyors who are a joke

they are using 3rd party surveyors who are a shambles. Between them, the surveyor gives you a call, don't discuss any detail as to what they want to see and to get the timings right. The more astute of you will figure out that it is a money making scheme. They will try and make a case for repeated visits and then this ends up exceeding the minimum number of visits you initially paid with Protek...SO MAY IN FACT COST YOU MORE THAN ANOTHER PROVIDER. avoid this company

16 de julio de 2023
Opinión espontánea
Logotipo de Protek Warranty

Respuesta de Protek Warranty

Thank you for your review, all feedback is very important to us, and we are sorry to hear that your experience has not been a good one.  As you can hopefully see from our other reviews, your situation is the exception and far from our usual standards.  May we request that you contact our Customer Service Team with your comments and concerns to allow us the opportunity to resolve any issues as quickly as possible.

Valorada con 5 estrellas sobre 5

I am new to the 'self-build' world

I am new to the 'self-build' world. My Architect suggested that the extra protection a Warranty would offer was a wise choice. Holly was very helpful and patient with my lack of knowledge and explained how the process worked. Excellent service for a newcomer.

14 de junio de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

a little bit of peace of mind!

Felicity and Jack, on the customer service team, were extremely helpful, especially as our build was a challenging, non standard construction. There were a few problems along the way but Felicity in particular was very prompt with answers and solutions for us.
It took a while to get sorted and we were not always on the same page as the surveyor on site, but we got there in the end. Warranty is now in hand - a little bit of peace of mind!

13 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

New Build House Warranty

We are very happy with the service we had to obtain a warranty on our new build house from Protek .
Phoning with queries to Felicity I can only say this young lady is exceptional!
Fantastic communication skills always happy and cheerful but also very professional .
This makes such a difference !
Felicity was more than helpful explaining about certifications we needed to obtain for the warranty, nothing was to much trouble.
Many thanks to all at Protek .

12 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend

I'm very pleased to have discovered Protek Site Insurance. I now have peace of mind that my building is covered during the renovation process. Holly Collins, who dealt with my enquiry, was super helpful and communicated my options very well. This made the insurance cover process as simple as possible. I would highly recommend Protek insurance and would like to thank Holly and the Self-Build Team who help set this up for me. Much appreciate.

15 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

It wasn't painful to buy

I made many calls to Protek to ensure i understood the information, each time i spoke to Elly Scott. She was great and took the time to explain various details.

9 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Felicity Saunders was exceptional.

Felicity Saunders was exceptional.
There were a number of issues in obtaining the warranty caused in the main by a third party Building Control provider that had been dragging on for months but within a week of Felicity taking personal control everything was sorted.
I can’t thank her enough.

11 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Felicity was extremely helpful

Felicity was extremely helpful, supportive and efficient throughout our dealings with Protek. We have always found Protek to provide a very professional service. Very happy all round.

10 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have always found Protek a highly efficient company to work with

I have always found Protek a good company to work with. From quotation and the start of a new project to managing the paperwork during the build. It is always a stressful time getting everything ready to sign off a new build however Protek has never failed in getting the paperwork to me to match my deadlines. I higher recommend and cannot fault their service over the 4 years we have worked together.

18 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Such a good company

Such a good company. Very responsive, always answered the phone and helped with any questions. Documents came through ahead of schedule.

Thanks

4 de enero de 2023
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más