Protyre Autocare - Bridgend Pen Y Bon Opiniones 

575
TrustScore: 4.5 sobre 5

4,7

Unit 5a, Pen-Y-Bont Ind Est, Coity Road, CF31 1NW Bridgend, Mid Glamorgan, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

They where very helpful bought two tyres the tyre warning light was on and they sorted it for me thanks very much.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service. Staff has been very helpful to solve auto problems. Has been using Protyre Bridgend for years. Highly recommend to use Protyre Bridgend. Thank you P Lee

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service from the guys in the tyre depot. I attempted to use a Groupon voucher to pay for an air con recharge but was having difficulty verifying it for them. Despite it being 5.25 they were... Ver más

Valorada con 5 estrellas sobre 5

Easy to order tyres online and make an appointment for fitting. Always a good selection to choose from at good prices. At the local fitting centre, Bathwick Tyres, Bridgend, the service is always poli... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Unit 5a, Pen-Y-Bont Ind Est, Coity Road, CF31 1NW, Bridgend, Mid Glamorgan, Reino Unido

  • 01656 659152

4,7

Excelente

TrustScore: 4.5 sobre 5

575 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(575)

34.335 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Inadequate service

I turned up 15 minutes prior to my scheduled appointment, as requested at 08:15.
Nobody arrived until 08:30, at which point there were three of us waiting to be seen to.
The gentleman who worked there made no attempt to acknowledge that we were even there, before he opened the garage up.
Upon doing so, he just walked in and left us outside with not so little as a good morning, please come through.
We took it upon ourselves to walk in and explain our bookings etc.
When I came back four hours later, I had to ask if there were any issues as all the gentleman who worked there did was hand over my car key and comment that the job had been done.
No worksheet, nothing.
They had stamped my service book, and kindly just left my dashboard on the tyre pressure settings.
After booking a Gold service, I expected at least a decent level of feedback but unfortunately never received that. As a result, I will not be going to this garage again.
I've given two stars, as they did seem to change the oil etc which was desperately needed.

31 de agosto de 2024
Logotipo de Protyre Autocare - Bridgend Pen Y Bon

Respuesta de Protyre Autocare - Bridgend Pen Y Bon

Dear Andrew Clatworthy,

Thank you for taking the time to share your recent visit to our Bridgend branch with us. We are sorry to hear that it has not been a positve experience for you.

Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore we have brought this to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further with you.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Poor MOT experience

Have used the Bathwick Tyres bath in Bridgend for a number of years for tyres, servicing & MOT’s for a number of years.. great service on tyres but questionable on servicing &MOT’s.
Unfortunately, the MOT’s are farmed out to a neighbouring workshop who is always overbooked. Their work is prioritised over Protyre’s.
Dropped my car off for a 8.30am MOT today (collection 9.15) only to turn up at 10.00am to be told that it wouldn’t be looked at for at least another 2hrs.
….terrible service!
Will keep using for tyres but will go elsewhere for the rest.

29 de agosto de 2024
Opinión espontánea
Logotipo de Protyre Autocare - Bridgend Pen Y Bon

Respuesta de Protyre Autocare - Bridgend Pen Y Bon

Dear Dave Keepings,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Phoebie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

MOT 10/10

Had an MOT recently. Was perfectly done, didn’t cost too much. They kept me updated throughout.

21 de agosto de 2024
Valorada con 1 estrellas sobre 5

Warning ! Never ever go there

Required 2 new front tyres as one was worn other had a slow puncture. Struggled at 3 other garages as no tyres in stock. The guy checked what stock they had and advised they can do it there and then so accepted. Was then told tracking was way out and asked if I wanted them to sort this and would take 10 minutes and cost £40. Job completed I paid and off I went. Got five minutes up the road realising as I’m driving straight my steering wheel was pointing at 1 O Clock. Immediately turned around and took car back. The car then went on a fairground ride up and down on the ramp 5/6 times and was also taken off site for a drive without asking me first, assumed they were testing the steering. This lasted for 45 minutes and which point I was now very concerned. Upon question John Wayne / Del Boy he stated they have tried correcting the tracking and can’t fix the issue and done the best they can stating there could be a worn bush ?? Advised before I took the car there my steering wheel was completely straight while driving. He then waffled on about when is the car due an MOT which I replied that it’s not even 3 years old yet. And he then offered to put on the ramp again but could not guarantee he could fix this. I really started to get angry but stayed polite as I had my 15 year old son with me. I was also going away that afternoon and had told the mechanic this and needed the car as I was travelling a 2 hour drive. I asked for him to put in writing what they had done and what they couldn’t rectify. I asked is my car safe to drive now and was not given an answer yes or no!! All I was offered was a refund of the cost of tracking!! I’m back from holiday now and have to take the car to another garage to sort out the tracking! I will never go there again ever! I’m still livid with the way they were with my car. Would advise you never ever go there

12 de agosto de 2024
Opinión espontánea
Logotipo de Protyre Autocare - Bridgend Pen Y Bon

Respuesta de Protyre Autocare - Bridgend Pen Y Bon

Dear Gavin Ronan,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Always helpful

Always helpful with friendly, efficient staff. They know what they are doing and do it well. That's why I always get my tyres from Protyre.

17 de julio de 2024
Valorada con 5 estrellas sobre 5

Tracking is important

I hit a pot hole in my car and was dubious about my tracking. I rang on a mid morning and was booked in the same day. I needed some track rod ends , which they were able to do the same day.
Very helpful, very professional and I was happy with the experience. Thanks.
Car drives great now. 👍

9 de julio de 2024

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