Protyre Autocare - Canterbury Opiniones 

852
TrustScore: 4.5 sobre 5

4,7

Unit 2B Broadoak Trading Estate, Broadoak Road, CT2 7PX Canterbury, Kent, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

All the staff were incredibly helpful and friendly. Service was quick and great coffee machine in the waiting area whilst I waited. Would definitely recommend this place over anywhere else locally.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Protyre have taken over this garage so I’ve never used them before. I was very impressed with the service I received from Luke. Turned out I had a bald tyre and a slow flat tyre 😀. He sorted it ou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've used Protyre Canterbury many times over the years and on every visit I've had excellent service. Their technicians are knowledgeable and take pride in the standard of their work. The lads on Re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a very flat tyre very close to the Protyre premises. The member of staff I spoke to was friendly and efficient and extremely helpful. He went over and above the call of duty, keeping my car ove... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Unit 2B Broadoak Trading Estate, Broadoak Road, CT2 7PX, Canterbury, Kent, Reino Unido

  • 01227 455548

4,7

Excelente

TrustScore: 4.5 sobre 5

852 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(852)

33.081 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

A more respectful interaction with your…

A more respectful interaction with your customers. However, the Manager at the depot where I took my car was exceptional in his manner and interaction, regarding a situation I encountered with an employee from the depot when I queried a report about my vehicle.

26 de febrero de 2026
Logotipo de Protyre Autocare - Canterbury

Respuesta de Protyre Autocare - Canterbury

Dear David,

Thank you for notifying us of your concerns regarding the customer service received. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Brakes

I Had my front and back brake pads and discs replaced on my vw golf by this garage. The job was to a high standard main dealer equivalent. The new team in pro tyre are decent and honest. The manager is taking the garage in the right direction.

20 de febrero de 2026
Opinión espontánea
Logotipo de Protyre Autocare - Canterbury

Respuesta de Protyre Autocare - Canterbury

Dear Jamie Elliott,

We're happy to hear that you were satisfied with the brake service on your VW Golf.

It's great to know that the work met your expectations for quality.

We appreciate your positive feedback about the team and the direction of our garage.

We will look forward to welcoming you again at out Canterbury branch in the future.

Kind regards
Kayliegh
Customer care - Protyre

Valorada con 5 estrellas sobre 5

Good atmosphere

Good atmosphere, great guidance as to what to look for in the future. Great attitude.

21 de febrero de 2026
Logotipo de Protyre Autocare - Canterbury

Respuesta de Protyre Autocare - Canterbury

Dear Kevin McAllister,

We're happy you enjoyed the atmosphere and found the guidance helpful.

It's great to hear that you appreciated the positive attitude at our Canterbury branch.

Thank you for your feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Valorada con 2 estrellas sobre 5

Puncture repair and sales tactics

Went in with slow puncture, but didn't know where air was escaping from. They looked at my car quickly and told me it was a puncture in the sidewall so not repairable. Quoted me a price for a new tyre, but it was more than I wanted to pay so I asked what other ones they had that were cheaper. They told me that was the only one they had in stock of that size, so I felt there wasn't much option other than to have it replaced with the one they had. They also told me that my rear brake pads and discs needed replacing as they were right down on the limits. They tried to convince me to have it done at the same time. However, the car had only recently been serviced and MOT'd and there hadn't been any mention of this, so I was reluctant to have it done. In the end I just got them to replace the tyre. The next day I took my car to the garage where it is normally serviced and told them what had been said. They looked at the rear brakes and told me that they did not need replacing. So in conclusion, I was happy that Protyre had looked at the car quickly and replaced the tyre, but not happy with the advice about the rear brakes. I also discovered that the price I paid for the tyre was well above the price quoted for the same tyre on their website.

13 de febrero de 2026
Logotipo de Protyre Autocare - Canterbury

Respuesta de Protyre Autocare - Canterbury

Dear Ian,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Much more than just Tyres.

Very professional approach all round !
Product I had ordered had been delivered on time, and my new tyres were fitted at the allotted time.
I was given a full report on the condition of my brakes - at no extra charge - and a very reasonable and competitive price was quoted me for the job. I was dealt with by LUKE, who I found to be helpful, capable and accomodating. I went to PROTYRE having been let down by another organisation. I have no regrets in this decision . . . Great company to deal with; - a real breath of spring compared to the competition.
I will be back. !! Thank You.
Ray Adams.
Cantetbury.

18 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Luke was an absolute gentleman.

Luke was an absolute gentleman.

I received a warm service with expert advice when it came to some new tire recommendations.
Just before I left, I had forgotten to mention that my TPMS light was on.

I'm not great with cars, but Luke certainly is. He kindly asked for my keys, directed me to the waiting area, and within 5 minutes, he had checked all of my tires and made sure they were at the correct pressure.

A small awkwardness was initiated when he looked at me wanting to pay. Yes, that's right. He fixed my problem for no charge whatsoever.

Rather annoyingly, having received such good service, I now have to return to buy new tires. How can I not???

Top man. Very happy. See you soon for some Dunlops.

27 de enero de 2026
Opinión espontánea

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